Hakone Kowakien TEN-YU

Ryokans
9.4
/10
Exceptional
1,223 reviews

What Guests Say About Their Stay

Frederick
10.0
/ 10
Beautiful hotel! Staff was very attentive and accommodating! Food was perfect; the breakfast buffet had everything you could ever want and it was all delicious! The dinners were excellent and memorable! Overall, could not have been better!
Anselm
10.0
/ 10
One of the best hotels at period! The quality of service and the atmosphere at this establishment was gold standard.
Christian
10.0
/ 10
Although location-wise I'd recommend having a car, there is so much relaxing to do here that I don't think you'd need to leave the property the whole weekend!
In the Area
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1297 Ninotaira, Kanagawa, Ashigarashimo-gun, Kanto, Japan, 250-0407

Main Facilities

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Restaurant
24-Hour Front Desk
WiFi
Elevator
Staying at Hakone Kowakien TEN-YU is a good choice when you are visiting Hakone-machi. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.
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What's around Hakone Kowakien TEN-YU

1297 Ninotaira, Kanagawa, Ashigarashimo-gun, Kanto, Japan, 250-0407
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Discover More About Hakone Kowakien TEN-YU

Location


Staying at Hakone Kowakien TEN-YU is a good choice when you are visiting Hakone-machi.

About Hakone Kowakien TEN-YU

Get the best deal for finest quality of spa treatment to unwind and rejuvenate yourself.

24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.

Savor your favorite dishes with special cuisines from Hakone Kowakien TEN-YU exclusively for you.

Hakone Kowakien TEN-YU is a ryokan with great comfort and excellent service according to most ryokan's guests.

Get precious and unforgettable moment during your stay at Hakone Kowakien TEN-YU.

All facilities in Hakone Kowakien TEN-YU

Others Hakone Kowakien TEN-YU
Others

Hotel Services

  • Luggage storage
  • Multilingual staff
  • 24-hour Receptionist
  • Newspaper in lobby
  • Concierge

Public Facilities

  • Others
  • Restaurant
  • SMOKE_FREE
  • Elevator

Things to Do

  • Spa
  • Garden
  • Sauna

Family-friendly Facilities

  • CHILDREN_TOYS
  • CHILDREN_GAMES

General

  • PARKING
  • Terrace

Food and Drinks

  • Bar

Connectivity

  • Free WiFi

Nearby Facilities

  • GIFT_SHOP_OR_NEWSSTAND

Accommodation Policy & General Information in Hakone Kowakien TEN-YU

Important Note
Planning to check in outside the check-in time (such as early morning or late in the evening)? You can arrange it directly with the property!
  • Crib (infant bed) fee: JPY 3300.0 per stay

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: JPY 150.00 per person, per night. This tax does not apply to children under 13 years of age.

We have included all charges provided to us by the property.

Half Board meals are not included in the room rate for children age 5 and younger. Additional fees of JPY 3000 per child ages 2-5, per day apply for kids meals. Guests may bring their own meals for children age 2 or younger.

  • Extra-person charges may apply and vary depending on property policy
  • Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
  • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
  • Guests must contact this property in advance to reserve access to the public bathing facility
  • This property accepts credit cards and cash
  • Cashless transactions are available
  • Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
  • Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
  • Meals at this property for children ages 3-6 are served from a designated children’s menu. Surcharges may apply.

If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation. Front desk staff will greet guests on arrival at the property. For any questions, please contact the property using the information on the booking confirmation. Japanese futons are provided based on the number of adults in the reservation. Beds are not included in the room rate for children age 5 and younger. Guests booked in Half Board rates must check-in by 4:30 PM to receive dinner. Guests with dietary restrictions or food allergies should contact this property in advance.

Hotel only accepts guests with minimum age of 18

Check-in/Check-out Time

Check-in:
15:00 - 22:00
Check-out:
Before 11:00
Hotel policy is not yet available.

General Information

Popular Facilities
Restaurant, 24-Hour Front Desk, WiFi, Elevator
Check-In / Check-Out Time
15:00 - 22:00 - Before 11:00
Available rooms at Hakone Kowakien TEN-YU
150
Number of floors in Hakone Kowakien TEN-YU
1
Another facilities in Hakone Kowakien TEN-YU
Luggage storage, Multilingual staff, 24-hour Receptionist, Newspaper in lobby, Concierge

Frequently asked question in Hakone Kowakien TEN-YU

What are available facilities at Hakone Kowakien TEN-YU?
There are top facilites at Hakone Kowakien TEN-YU such as Restaurant, 24-Hour Front Desk, WiFi, Elevator. (some may require extra charges)
What is normal check-in & check-out time at Hakone Kowakien TEN-YU?
The standard check-in time at Hakone Kowakien TEN-YU is starting from 15:00 - 22:00 while the latest check-out time is at Before 11:00
What is the star rating of Hakone Kowakien TEN-YU?
Hakone Kowakien TEN-YU is a 4.5-star hotel.
How many floors does Hakone Kowakien TEN-YU have?
Hakone Kowakien TEN-YU has 1 floors.
How many rooms are available at Hakone Kowakien TEN-YU?
Hakone Kowakien TEN-YU has 150 rooms in total.
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More Reviews from Other Guests in Hakone Kowakien TEN-YU

Traveloka (8)
Other sources (1,215)
9.4
Exceptional
From 1,215 reviews
Cleanliness

9.6

Room Comfort

9.6

Service and Facilites

9.4

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Traveler Reviews Hakone Kowakien TEN-YU

Number of reviews per page
20
40
Top reviews
Andreas
icon-Friends and Family
Friends and Family
10.0
/10
Reviewed 13 week(s) ago

Hotels.com verified review

Amazing open air Onsen!
Lisa
icon-Friends and Family
Friends and Family
10.0
/10
Reviewed 13 week(s) ago

Hotels.com verified review

Family trip. It was wonderful
Frederick
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

Beautiful hotel! Staff was very attentive and accommodating! Food was perfect; the breakfast buffet had everything you could ever want and it was all delicious! The dinners were excellent and memorable! Overall, could not have been better!
Anselm
icon-Leisure
Leisure
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

One of the best hotels at period! The quality of service and the atmosphere at this establishment was gold standard.
Christian
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Although location-wise I'd recommend having a car, there is so much relaxing to do here that I don't think you'd need to leave the property the whole weekend!
Lily
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Cannot recommend this place enough. Wish we stayed more than 1 night! free ice cream vending machine and lovely onsens that switch between men and women each day that are both gorgeous. Come here to relax, go on beautiful hikes and appreciate life. Plus the breakfast and dinner buffets were incredible with things like unlimited ikura, crab and streak! 119237272/10
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michelle
icon-Friends and Family
Friends and Family
10.0
/10
Reviewed 14 week(s) ago

Hotels.com verified review

Overall the stay was great (Room was good and meals were good too) except for the payment part. Our family stayed for 3 nights and Hotels.com had charged us already for 1 night before the trip. So we should only pay for 2 nights at the hotel after our stay. But they charged us for 3 nights. The reception officer kept saying that we needed to pay for 3 nights. After trying to reason with him, I spoke to the manager, who confirmed we only needed to pay for 2 nights. There was no apology for the mistake and if I didn’t insist that they check again and again, we would have been billed for 3 nights.
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Dasom
icon-Friends and Family
Friends and Family
10.0
/10
Reviewed 14 week(s) ago

Hotels.com verified review

가족 단위로 묶었습니다. 노천탕, 경치 모두 매우 좋았습니다. 하프보드로 양일 모두 뷔페 먹었는데 일식이 입에 맞지 않아 힘들어하시던 아버지도 잘 드셨습니다.
Allan
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

Very nice hotel with clean, modern architecture. The staff were nice, friendly, and attentive to requests. Although a bit pricey for the room rate, I highly recommend staying here if you ever come to Hakone, Japan
Jennifer
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

The ryokan was beautiful. The onsen was truly special with breathtaking views into the mountains and waterfall for the open air bath. The water really was different - made my hair silky smooth. The kaiseki dinner was also an experience I would definitely recommend trying! Beautiful presentation.
Brandon
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

We loved our time at Ten-yu. So much that we came back a second time in 2 years. Everything in their facility is professional and cater to their clients. The breakfast and dinner buffets have a wide variety of quality cuisine. Both onsens are different, unique, and enjoyable. We thoroughly enjoyed our time there. We would definitely visit a third time!
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Anne
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

We loved this property - so peaceful and relaxing! We were two adults with our two children (ages 10 and 13) and had a delightful time here. It’s a bit of a hike to get to, but was worth it 100%. Staff was very good. Visited the onsen twice and started to get the hang of it! Thank you for a wonderful stay!
Syed
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

Everyone was so welcoming, the service from the moment we arrived was outstanding. The ladies came out of the hotel to help us check in, the hotel itself had so many great things available. Loved the free ice cream vending machine. Special thanks to Manna, he was so kind and accommodating.
SUIMEI
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

It was one of my best hotel stays. It was expensive but it's totally worth it. You felt welcome the moment you stepped off the shuttle. Hotel staffs were great and attentive. The breakfast and dinner buffets were amazing, food quality and selection were all top notch. Onsen on the 5th and 6th floor, got to try both of them to feel the different atmosphere. Foot spa at the main floor. If you need privacy, tub and swing chair on your balcony is another option. Love everything, definitely will go back again!
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michelle
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

Very beautiful area and grounds. We are new to onsens and noticed they even give an onsen orientation class. We ran out of time to use the pool but hear it is nice. The buffet dinner was robust but you must be aware that it is timed and drinks may cost extra. We enjoyed the options and were able to sample a lot of new foods. Staff were very helpful!
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Matt
10.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

Patrick
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

An amazing hotel, with excellent amenities and an amazing view.
Elaine
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

A beautiful hotel. We had a large and well appointed bedroom on 6th floor with a balcony overlooking the stunning green landscape with a spring water bath and swing chair. Staff can’t do enough and you feel very well looked after. Nice touches such as free drinks and ice cream. Wonderful onsen and Japanese garden. Very extensive breakfast buffet. It’s a large hotel and was very noisy when we arrived but was quiet and peaceful after that and had a wonderful air of calmness. Get very clear and detailed instructions from hotel on where to pick up shuttle bus from Gora station to hotel on arrival as this was very confusing from information given which needed to be much clearer.
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Gerardo
10.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

An excellent experience in Hakone.
Sun Myung
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

Truly outstanding! Everything—from the exceptional staff and top-notch service to the excellent amenities—exceeded expectations. I even accidentally left my pants behind, and they graciously shipped them to my next hotel at no cost. Now that's incredible service!
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Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.