Senses Hotel and Resort

A few minutes after I booked the reservation, I get a direct message from the hotel through the app saying unfortunately we can’t host you due to unforeseen circumstances. They asked me to cancel the reservation from my end which involves a long and tedious process. The intermediary app kept calling the hotel asking them to confirm that they are indeed asking me to cancel, and they denied it. They wasted a few hours of my life trying to get this refund and kept saying they didn’t email me asking me to cancel, when in fact they did and I have the proof in my inbox. Very disappointed with this treatment

I went on time for check in . No one was there at the reception. I waited for 20 mn and no one show up. I called them many time no one answer my phone. I had to leave after that. The hotel isnt a hotel it is for sex and not to go as a family. I jeed my money back

The pictures and description do not match the property at all. There was no indoor pool, spa, sauna or any other amenities for leisure and entertainment, despite the fact that they were all mentioned in the description. The lobby and stairs leading up to the room were extremely dirty and not maintained properly. The rooms are not soundproof. The shower door was unstable, and got stuck halfway while trying to open it. The resort did not provide soap or towels until we asked for them. And even then, the towels were a bit wet and didn’t seem very clean. There was a hairdryer installed on the wall, but the cable was too short and it could not reach the power outlet. Extremely poor engineering! We had booked the room to enjoy the indoor pool mentioned in the description, but as it turns out, there was no indoor pool. However, we had to stay in the room because the weather was awful and we could not leave.

The riom was mouldy and triggered our asthma. Without power, we could have a shower. Had to leave after 1 night.

Worst experience ever! No hot water, no electricity, no proper assistance, no desk at night, unsafe. Not recommended at all.

The hotel was lovely, Carolina the hotel manager made us feel very welcomed and made sure every day if we were happy or needed anything, the staff there were very accommodating. I would definitely recommend this hotel and the price was reasonable for this time of year. I would definitely come back next year.

staff were super nice. I enjoyed my stay and I would recommend senses to all travelers passing in Lebanon and wish to experience the seaside as well as good food, excellent service and cleanliness.

Staff were welcoming as soon as I walked in the door. They even upgraded my sweet to a sea view with balcony. The gym has 3 levels and caters for everything. Pool is amazing and whenever I need my laundry done they had it return to me the same day. I Recomend this place to anyone.

not far from down town, amazing spot to relax and enjoy the sea view with your lover

nice & very clean hotel, close to major areas of beirut, Metn & keserouan, they offered free upgrade & early check in at the arrival. staff are kind & helpful. very good breakfast especially when they offer both option (buffet or in room breakfast) highly recommended.

We had very nice time at the hotel, staff was very friendly, breakfast was nice

Nice hotel with amaizing views front of the beach. It's recommeneded for 1 to 2 nights stay.

The place was amazing and everything was well organized from A to Z, all the staff knew there jobs properly and did them as they were asked to, it’s a place that I would definitely head too again

Good location , near beach , good view , good staff , nice balcone

I was robbed in this hotel, I left my money in my carry on bag in the room considering it safe like hundreds of the decent hotels I stayed in around the world but I was wrong, 1 hour before I leave to the airport I wanted to take my money I put in the bag but only found the change left there while they took all the 500 bills. I complained to the hotel manager who was frustrated with the event but when she called the hotel owner who told her to wait & do nothing I was extremely disappointed, I called the police who wanted me to come to the station to file a report but I had a flight in less than 2 hours I would have missed it if I did (I almost missed it). Hotel management promised to look at the cameras & investigate & return my money back but of course no feedback once I left the hotel! They were only fast in debiting my credit card with the full amount of my stay. Except for the manager & one receptionist most of the hotel crew are not professional & lack experience beside having thieves among them. Don't stay there,

there other hotel like this: but they are double the price. and the don't have receptionist as good and efficient as Bob.

Overall staying at this hotel was a pleasant experience. Having said that, however, I don't think we would stay here again. For starters, the 'sea view' in the deluxe room was more of a pool view, which wasn't very appealing in the winter with an empty pool. You could only see a small sliver of the sea from our room which was disappointing. People should also consider that the balconies are not private and the rooms are not soundproof at all - my husband and I could hear our neighbors or people walking/talking outside in the hallway. Additionally, the breakfast, while generous, was not very appetizing. The one thing we really enjoyed about this place was the location; there are plenty of small shops and nice restaurants nearby that you can walk to and just spend an afternoon exploring. Since we stayed in the winter it was nice to have an alternative to the beach. The staff were also very kind and professional. That being said, while it was an okay experience I don't think it is one we would repeat simply because the price didn't match with the quality we were anticipating.

Hotel stuff very helpful allowed us to stay extra because of broken down car very friendly and caring

Breathtaking view, clean and modern resort. Hotel staff made me feel comfortable right from the start and attended to all my needs. Daily breakfast buffet made getting out of bed a lot easier. Gym/pool access added to my list of daily activities. Would highly recommend and will definitely be back!!

It could've been new and better condition the location is good