Hilton San Luis Potosi

The people were wonderful the time spent in the hotel was nice. However they did not provide hand towels or face towels. The service at the restaurant was so far the food was good however the staff was slow and made lots of mistakes. I think it needs a little bit more upkeep to look rustic but not be broken.

Staff was lovely

Beautiful fancy place but No wash rags in shower.

Very old school feel with lots of space and wonderful large courtyard-

Great. Would stay again

Hotel has great service, all the staff makes your stay enjoyable and go the extra mile to assist. A special shout out to Sra. Nico at the pool area.

Subject: Issue with Hotel Reservation and Room Allocation Dear travelocity I am writing to formally report an issue regarding our hotel reservation made yesterday. We booked a room through your platform, and upon arrival, we were given the exact room we had purchased. The reservation was made within the same unit provided by you as operators. However, this morning, the hotel reception informed us that we had actually booked a cheaper room and that we would have to vacate the room we were staying in. They insisted that we had chosen a different room, which was not the case. Later in the afternoon, my wife spoke with the receptionist, who mentioned that someone had previously reserved our room some time ago, and that was the reason we were being moved. However, the room they assigned to us does not match what we paid for. The hotel staff insists otherwise, as if we were unfamiliar with the hotel where we have stayed on multiple occasions. Additionally, if you check my travel history, you will see that I book more than 180 hotel nights per year. I am well aware of how to choose a room and recognize what I am paying for. It is unacceptable for the hotel reception to try to confuse us and shift the blame onto your platform by claiming that we chose the wrong room due to an inaccurate description on your website, which is simply not true. For these reasons, my experience with this hotel on this occasion has been extremely disappointing.

We stayed here 15 years ago so we were pleased we returned to find the same excellent service, breakfast, and comfort.

Went to visit friends

Great service.

Beautiful place with wonderful staff

One of my favorite hotels in the world. Has been perfect for multiple stays when traveling through San Luis Potosí. Great restaurant. Rooms are very affordable for a place as nice as this!

The Hilton San Luis turned out to be just a good hotel overall. The property itself is dated--and you can see that in pretty much everything around it, albeit clean and well kept. If you have to haul your luggage to your room, expect to walk through cobble stones! There are elevators to the second and third floors, but they're old and in need of maintenance. There was a continuous huming noise right outside our room that was driving me insane, but didn't come from the elevator. I was never able to figure out were it came from. The breakfast buffet was pretty good, but on the expensive side. Parking was very limited but free, so if you arrived late chances are that you had to park your car outside, or else hand your car keys to the valet. The hotel, on the other side, is conveniently located in my opinion; right next to a Walmart Express and at about 5 minutes from the San Luis Mall (a very nice mall with cinemas and some luxory stores). There's also easy access to the main express ways. To get to downtown from this hotel is a bit tricky but not too difficult. The rooms were very clean and spacious. The bed was great, but the bathroom showed its age too. There was no shower rubber mat so I asked the front desk if they had one but they said they didn't have any! I had to purchase my own shower mat at Walmart--seriously!! All in all, I'd reluctantly recommend this hotel, but if you can find something better for a similar rate go for it.

Staff was perfect and the property is very clean.

La silla del escritorio estaba rota en pésimas condiciones la cafetera no funcionaba no había plancha cuando mandé pedir una al burro de planchar estaba todo roto no había ganchos para colgar la ropa el baño tenía moho

Needs improvement on parking lot. Make it bigger.

Very nice property conveniently located near dinning and shopping options. The staff is very helpful.

Colonial architecture

Structure

Me gustó mucho el hotel, como una hacienda, muy bien cuidado, buen servicio.