Hotel Grand Guanajuato

Sink did not have p-trap, noxious sewer gas seeps into room cuasing nuasia and headaches.

The bedsheets were not cleaned. I found women hair all over the bedsheets. I asked the front desk about the situation and they took care of it.

Everything is walking distance. Lots of options to eat & shop. No elevator so be ready for stairs.

It was a nice property

Hotel muy cómodo , suficiente para descansar, sin lujos, muy buena ubicación personal muy amable y atento.. limpio, y muy bonita vista… caminando a todo el Centro muy bien ubicado La señorita dulce muy amable

Los chicos fueron súper eficientes y amables. Me dejaron una canastita de dulces típicos y una notita de felicitaciones, ya que les mencioné que estaba celebrando mi cumpleaños. La vista desde la terraza fue muy bella y las habitaciones también estuvieron bien. El único detalle fue que el wifi estaba un poco lento, pero en general fue una estación agradable. ¡Muchas gracias!

hotel bien, aunque faltan opciones para poner maletas, ropa, o estuches que no hay suficiente espacios para colocar cosas

Rooms do not have a/c so the room are not very cold. I understand that the average temperature at night in GTO is around 48 degrees at night but if you do not have windows good luck. The hotel staff is ok but they did not help to yield a cab on our last day as we needed a ride to the parking. The hotel does not have on-site parking but they do cover the parking that’s about 1.5 miles away (first come first serve). Other than that stay was ok. I will definitely stay elsewhere next time.

Great location. Property kept in good condition. Unfortunately they host large groups of teenagers who hangout in common spaces outside of rooms and are loud all night, right outside your door.

Internet wasn’t working, there’s no safe parking around and no available transportation if you go on holidays

I liked the roof top balcony but i didn't like that there wasn't A/C in the room. Also laundry wasn't available at the hotel and staff couldn't tell me where a neae by laundry was which was very frustrating and stressing out where to wash my clothes at

Horrible

The name of the hotel in expedia is not the same in the property so got lost for several minutes.

Location

Would have liked an AC unit

Well google has it as a 4-star hotel, other websites have it as a 3-star, but in all honesty, it was more like a 1–2-star hotel. At $124 US Dollars a night, I would expect a lot more. The room was very little & no view. No iron in room you must walk downstairs to get an iron and leave your ID, no cups or glasses in room to drink water, I felt like I was in a hostel and not a hotel. Upon checking out the front desk I asked if I could bring back down the iron? Front desk does not really like getting up or calling housekeeping for simple things.

Outside the hotel we couldn't even find it since the sign says Hotel REAL Guanajuato maybe a move to trick people to keep visiting them after millions of bad reviews with their real name account. Just arriving into the room, the bathroom seemed like a joke, sandblasted glass wall and door into the room with no privacy at all. The sink was so small that washing your teeth will leave all the bathroom floor wet. Shower size was ok however there was no place to put anything, even the toilet paper was just sitting on the toilet tank and in the shower soap had to be placed in a little edge of a window. The beds where crooked, i know we where in Mexico but you don't have to sleep inside a taco shell just because of it. Sheets and covers of the lowest quality I've ever seen. Towels where as rough as 50 grit sand paper. But the worst part is at night when you notice the room is just over the front desk and you have a window without even a curtain just looking over it. You can hear every conversation they have mostly with other angry guests, my mother even opened the window and asked them to lower their voice from our room. But that is not the only problem with that window, also all the light from the front desk and hall leaks trough it so your room is never dark. I know this hotel may have other units with less problems but this is what we got at Suite number 6 so if you cant avoid staying at this property at least try to avoid this room.

Very dirty room

Not worth it. "parking" for the property is actually out of the city and there's not even a parking spot for you to check in. I had to walk half a mile with my bags from a public parking as the hotel doesn't have a single parking space. Hotel staff had a party on the lobby the entire night and kept me up, (not other guests, the actual guy manning the lobby was drinking and talking to some friends all night). Couldn't get a even a night's sleep. And the photos? yeah, those are completely not the rooms you'll be staying at, furniture, flooring, bedding, all completely different and terrible.

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