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Mexico (35,837 Others)
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Estado de Quintana Roo (10,317 Others)
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Benito Juárez (1,910 Others)
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Sun Palace Cancun - Adults Only - All-inclusive
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Sun Palace Cancun - Adults Only - All-inclusive
Others
9.2
/10
Exceptional
959 reviews
What Guests Say About Their Stay
Casey
10.0
/ 10
This resort is great if you like to be away from the crazy loud part of Cancun. This resort is very relaxing, low key, but yet still plenty to do and see.
Shawn
10.0
/ 10
This was our first time at an all-inclusive resort. The entire staff was very friendly and attentive. The peoperty wasnt overly large and expansive, so this created an atmosphere that was conducive for meeting rhe same people day after day and making friends.
The food was excellent, however I think the options at the Fuego restaurant could have been better.
Would definitely go back to this resort.
ayodeji
10.0
/ 10
My 3 night stay was one of the best experiences ever,we were treated like royalty,every member of staff was courteous and respectful and the food was awesome especially the snacks.For entertainment more indoor games like chess,ping pong could be introduced for guests to while away time during the day if one is not in the mood to lie by the pool or beach.Overall this is a wonderful resort and we’ll definitely be back.They also gave us a free upgrade because of our VIP acess
In the Area
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Blvd Kukulcan Km 20 Hotel Zone, Benito Juárez, Estado de Quintana Roo, Mexico, 77500
Main Facilities
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Swimming Pool
Restaurant
24-Hour Front Desk
WiFi
Elevator
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Available Room Types in Sun Palace Cancun - Adults Only - All-inclusive
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Blvd Kukulcan Km 20 Hotel Zone, Benito Juárez, Estado de Quintana Roo, Mexico, 77500
Discover More About Sun Palace Cancun - Adults Only - All-inclusive
Location
Staying at Sun Palace Cancun - Adults Only - All-inclusive is a good choice when you are visiting Benito Juárez.
About Sun Palace Cancun - Adults Only - All-inclusive
The accommodation’s fitness center is a must-try during your stay here.
Have an enjoyable and relaxing day at the pool, whether you’re traveling solo or with your loved ones.
Get the best deal for finest quality of spa treatment to unwind and rejuvenate yourself.
24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.
Savor your favorite dishes with special cuisines from Sun Palace Cancun - Adults Only - All-inclusive exclusively for you.
Get precious and unforgettable moment during your stay at Sun Palace Cancun - Adults Only - All-inclusive.
All facilities in Sun Palace Cancun - Adults Only - All-inclusive
Others
Things to Do
- SHOPPING_ON_SITE
- ROMANTIC_PACKAGE
- Hot tub
- Outdoor pool
- Poolside bar
- Beach umbrella
- Spa
- Beach towel
- Sauna
- Steam room
- Beach sun loungers
- Pool sun loungers
Hotel Services
- Laundry service
- Tours
- Multilingual staff
- Express check-in
- Luggage storage
- Express check-out
- Porter
- 24-hour Receptionist
- Concierge
Public Facilities
- Others
- Coffee shop
- Elevator
- Restaurant
- SMOKE_FREE
- Safety deposit box
Food and Drinks
- Bar
- Poolside bar
- Breakfast
- Snack bar
General
- Banquet
- PARKING
- Terrace
Nearby Facilities
- GIFT_SHOP_OR_NEWSSTAND
- Hair salon
- ATM/Banking
Connectivity
- Free WiFi
Shuttle Service
- Airport transfer with surcharge
Sports and Recreations
- Fitness
Accommodation Policy & General Information in Sun Palace Cancun - Adults Only - All-inclusive
Important Note
Planning to check in outside the check-in time (such as early morning or late in the evening)? You can arrange it directly with the property!
- Airport shuttle fee: USD 26 per person (roundtrip)
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
- Extra-person charges may apply and vary depending on property policy
- Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
- Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
- The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
- This property accepts credit cards, debit cards, and cash
- Safety features at this property include a carbon monoxide detector, a smoke detector, and a security system
- This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property offers transfers from the airport (surcharges may apply). Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation. Front desk staff will greet guests on arrival at the property.
Hotel only accepts guests with minimum age of 18
Check-in/Check-out Time
Check-in:
15:00 - 00:00
Check-out:
Before 12:00
Hotel policy is not yet available.
General Information
Popular Facilities | Swimming Pool, Restaurant, 24-Hour Front Desk, WiFi, Elevator |
Check-In / Check-Out Time | 15:00 - 00:00 - Before 12:00 |
Breakfast Availability | Yes, hotel has room that provide breakfast |
Available rooms at Sun Palace Cancun - Adults Only - All-inclusive | 247 |
Number of floors in Sun Palace Cancun - Adults Only - All-inclusive | 8 |
Another facilities in Sun Palace Cancun - Adults Only - All-inclusive | SHOPPING_ON_SITE, ROMANTIC_PACKAGE, Hot tub, Outdoor pool, Poolside bar |
Frequently asked question in Sun Palace Cancun - Adults Only - All-inclusive
What are available facilities at Sun Palace Cancun - Adults Only - All-inclusive?
There are top facilites at Sun Palace Cancun - Adults Only - All-inclusive such as Swimming Pool, Restaurant, 24-Hour Front Desk, WiFi, Elevator. (some may require extra charges)
What is normal check-in & check-out time at Sun Palace Cancun - Adults Only - All-inclusive?
The standard check-in time at Sun Palace Cancun - Adults Only - All-inclusive is starting from 15:00 - 00:00 while the latest check-out time is at Before 12:00
Does Sun Palace Cancun - Adults Only - All-inclusive provide breakfast?
Yes, Sun Palace Cancun - Adults Only - All-inclusive provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.
More Reviews from Other Guests in Sun Palace Cancun - Adults Only - All-inclusive
Other sources (959)
9.2
Exceptional
From 959 reviews
Cleanliness
9.6
Room Comfort
9.4
Service and Facilites
9.4
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Traveler Reviews Sun Palace Cancun - Adults Only - All-inclusive
Number of reviews per page
20
40
Top reviews
Casey
Leisure with Partner
10.0
/10
Reviewed 14 week(s) ago
Expedia Group verified review
This resort is great if you like to be away from the crazy loud part of Cancun. This resort is very relaxing, low key, but yet still plenty to do and see.
Peturah
Leisure Family
2.0
/10
Reviewed 14 week(s) ago
Expedia Group verified review
Roach in our room. Limited food options, greasy, salty food. Left us bloated. Limited minibar snack options. No loungers on large balcony. Room service took 1 hour. Not a lot of activities at hotel… They are predators to new guests. They lie to get you to attend membership breakfast. Where the car salesman, get you drunk and sign you up for expensive vacation membership and refuse to let you out of the contract. Even when you try to cancel within allowable timeframe. Don’t fall for the money grabbing scam. The upgrade to Leblanc isn’t free, it’s built into your contract, if you try to cancel, that down payment is forfeited. The scam starts from the airport, just get your bags and walk straight out to your car service. None of those people in the passage way have your best interest in mind. They work for the vacation membership groups!
Read More
Shawn
Leisure with Partner
10.0
/10
Reviewed 14 week(s) ago
Expedia Group verified review
This was our first time at an all-inclusive resort. The entire staff was very friendly and attentive. The peoperty wasnt overly large and expansive, so this created an atmosphere that was conducive for meeting rhe same people day after day and making friends.
The food was excellent, however I think the options at the Fuego restaurant could have been better.
Would definitely go back to this resort.
Read More
ayodeji
Leisure with Partner
10.0
/10
Reviewed 15 week(s) ago
Expedia Group verified review
My 3 night stay was one of the best experiences ever,we were treated like royalty,every member of staff was courteous and respectful and the food was awesome especially the snacks.For entertainment more indoor games like chess,ping pong could be introduced for guests to while away time during the day if one is not in the mood to lie by the pool or beach.Overall this is a wonderful resort and we’ll definitely be back.They also gave us a free upgrade because of our VIP acess
Read More
Andrey
Leisure with Partner
10.0
/10
Reviewed 15 week(s) ago
Expedia Group verified review
Exceptional service from staff, very good food, especially from all day dining in Aurora. Clean a well functioning room. Decent sound insulation.
Thing to notice - very soft mattress. Still rather comfortable sleep.
One thing to be aware of is that in frint of the hotel the entrance to the water can be troublesome in a presence of even small waves. The safe bay is some 15 minutes walk along the beach.
Read More
April Benoit
Leisure with Partner
10.0
/10
Reviewed 15 week(s) ago
Expedia Group verified review
We have been several times and will be back! It’s our favorite place!
Todd
Friends and Family
10.0
/10
Reviewed 15 week(s) ago
Hotels.com verified review
We just had the best experience at Sun Palace! The staff were amazing in every way. Friendly, Respectful,Professional and the restaurants had amazing food. Entertainment was great.
Deb
10.0
/10
Reviewed 15 week(s) ago
Hotels.com verified review
Our second time at Sun Palace. Love the food and service. Friendly staff everywhere. Gorgeous sunrise view. Extremely clean and well maintained. Entertainment staff were all fun.
Claudine
10.0
/10
Reviewed 16 week(s) ago
Expedia Group verified review
Terrific service! What we don’t like is the front beach, it is full of seaweed kelps.
Almete
Leisure with Partner
10.0
/10
Reviewed 17 week(s) ago
Expedia Group verified review
It’s a great place to have a vacation. Nice and clean good food.
Saniel
Leisure with Partner
10.0
/10
Reviewed 17 week(s) ago
Expedia Group verified review
Highly recommended customer services is top tier everyone was super nice and for my first experience in Cancun they are definitely earn my future business
Elizabeth
Leisure Family
10.0
/10
Reviewed 18 week(s) ago
Expedia Group verified review
Our stay was wonderful!!
Julie
8.0
/10
Reviewed 18 week(s) ago
Hotels.com verified review
Difficult to get restaurant reservations. Beach hard to walk on and surf quite rough. Service was wonderful and food quite good
Aminda
Leisure with Partner
6.0
/10
Reviewed 18 week(s) ago
Expedia Group verified review
Housekeeping barged in even with the do not disturb sign on. Food was mid - what you would normally expect for an all inclusive. Convenient location. We got a nice free upgrade because of Expedia. Ocean view was amazing.
Douglas
10.0
/10
Reviewed 19 week(s) ago
Expedia Group verified review
The property was beautiful, the beach right there was amazing. The food was ok. Overall a wonderful place.
Julie Marie
Leisure Family
8.0
/10
Reviewed 19 week(s) ago
Expedia Group verified review
Overall our stay was good. The staff for friendly and the food was great. Our room had a bit of dust around and smelled very musty. We were not not made aware that we had VIP status and the perks that come with it.
Tyquan
Leisure with Partner
8.0
/10
Reviewed 21 week(s) ago
Expedia Group verified review
Great property and staff, very peaceful. Only wishes is that the pool would be open for longer.
Haritha
Leisure with Friends
10.0
/10
Reviewed 21 week(s) ago
Expedia Group verified review
Property was very comfortable - beautiful view of the ocean and in a relatively quiet area within the hotel zone. Limited restaurant options since it’s a smaller hotel but a lot of variety at the buffet style restaurant and drinks overall were great! Not as impressed with the spa facilities
Maurylyne Tatiana
Leisure with Partner
8.0
/10
Reviewed 21 week(s) ago
Expedia Group verified review
The property was very clean. Resort was on the smaller side but nothing felt crowded or cramped. The service was excellent. Pool areas were great and the beach was fantastic. Overall excellent experience.
FRANK D
8.0
/10
Reviewed 24 week(s) ago
Expedia Group verified review
Great stay. A few items did fall short. Our room was not ready upon arrival (after 3pm) and we received 2 full beds vs the king we had reserved. The room was ready around 4:30
Number of reviews per page
20
40
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Disclaimer
Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.
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