Es Saadi Marrakech Resort Hotel

I arrived late at night around 1am. After a long travel , my first interaction at the es saadi hotel was with the guy at the lobby. I entered smiling and he had absolutely 0 bit of positive energy. He was not smiling and was giving me attitude a soon as i enteree. I even said hello and he did not answer me. Just looking at me waiting for me to talk. I started telling him i wanted to check in he asked for my passport. So i look for my passport and then i realize I forgot my passport at casablanca ( where my grandmother lives), and where i was coming from. I tell him that and he tells me he cant do anything for me. Like what? You just want me to get out of your hotel at 1am with luggage in my hands? Are you out of your mind? After a few minutes of ´negotiations ” he kept my ID ( from canada). Anyways he was just rude and im someone who gets affected very easily so it annoyed me for the rest of the night. The rest of the people are alright. Not super welcoming just alright. The food at the pool is disgusting. The burger was non-eatable. i paid but i didn't even take 3 bites. Frozen fries probably. The hotel in general is «  old luxurious » but i would definitely categorize it as a 4 star hotel. The good thing about this hotel is its location. Casino, club , shisha lounge, right in the backyard. You dont pay the club if you're from es saadi. I didn’t like my stay there i didnt feel welcomed especially after that interaction with that 1st guy.

Lovely grounds to walk, have breakfast, drinks, etc. Very pleasant atmosphere. very Marrakesh

I really liked the hotel

Have been back numerous time to the Saadi starting in the 80's Iconic hotel and have retained until today, most of the staff, great place to chill out, food is excellent!

Very nice hotel

Great experience. I appreciate the general attitude of all staff. Very welcoming and helpful.

Have been going there since the 80's and the hotel staff always take great care of you, food is top quality and nice setting. The little down side was for a 5 stars hotel, to be little tight on providing water and coffee/tea in rooms. Once you finished what they gave you on day one, no re fill. Also, the pool was crowded with young kids, some time with no parents to see screaming.

Old hotel needs refurbishment. Too noisy impossible to have a good night sleep

Lovely hotel in a great location just a 15 minute walk to the main square in Marrakech. The staff are super froendly and helpful and the hotel is very clean.

Night shift personal are very unpleasant and rude.

The breakfast staff, the receptionist and door guard was very helpful and friendly. She

The charm is that one is going back in time. There are actual keys, keyholders and mailboxes, furniture and bar from the 1960s. More like a movie setting! While outdated everything is in proper condition and very clean. The rooms were large and had comfortable beds even though the color schemes would not stand up to modern tastes — with bright yellow towels and robes. I found it fantastic. The grounds are fabulous and the food was also enticingly good and varied (i particularly like the foies gras briouates’!). Unfortunately, i expect that this too will be lost soon, so take a trip back to the 1960s and enjoy! Special mention: the piano player is Hungarian!

Nice hotel but dated! However service was great. Had to check out very early in the morning and concierge organized breakfast to be brought to my room. Was pleasantly surprised by the quality of the breads and pastries. Coffee wasn’t hot enough though. Ordered a croque monsieur by the pool and it was not bad at all. Rooms are dated but they make up with the wide range of amenities. Overall quiet could

Generally good experience. Staff at reception unhelpful in loaning electrical adapter or willingness to help with changing some notes to coins for convenience.

Good hotel with beautiful garden with pool and restaurants and bar. Rooms are a little bit updated and old furniture.

I didn’t like the service at the front desk it was terrible also they made us pay taxes twice even though we already paies them trough Orbitz. The rooms were super small the beds not for adults are shaking all night. Overall it was not a good experience I will never use it again.

Okay, they need to adjust there room key system, we where two people and only where able to get one key.

Never again. Condition of the property is terrible. AC never works in most of the rooms. Front desk staff ignore requests and sometimes answer rudely. Must argue to get anything done. Bery bad experience

Besides the Air conditioning that never worked. Very poor telephony system with no guidance and place you on hold for long minutes until you get a reply. Curtins will never blackout the whole room windows which will always leave big space for sunlight and ruin your sleep. Aging floors and overall aged hotel. Location is perfect and close to everything.

Terrible customer service. Air Conditioning has never worked and they have refused fixing it despite my several complaints which have been ignored. No follow ups. Careless management. Definitely not a 5-star hotel.