Hotel ibis Marrakech Centre Gare

Air conditioning was not working And bathroom exhaust wasn’t working Did complain

Check in no soap in the bathroom. Bedroom floor dirty. Bathroom shower stall very dirty.

House keeping & front desk is not professional

We had to leave 2 days into our 4 day stay as it was so unbearable. Breakfast was awful, barely any options which would have been bad enough but food had flies on it! Also there was no water in the toilet/shower area by the pool, the toilet was full of several peoples pee, showers and taps didnt work, was really quite shocking! Walls in rooms were paper thin so could hear everyone talking and babies crying. Icing on the cake was on the 2nd night we had a man fighting with his wife and family ALL NIGHT, we were woke up at 3am with banging from objects being thown about, doors slamming, screaming from the man and crying from the woman and the kids. It was terrifying. I opened my door as it had gone on so long I thoght i had no option but to confront the man to get him to shut up and the security door had been left wide open and the entire hallway floor was SOAKING. We had to leave and go to another hotel for our safety and for any chance of being able to sleep. I emailed the hotel with no response about getting some sort of refund only to be ignored and when i left the key to the desk the man ignored me. Only positive thing was that the cleaning and bar staff were actually really pleasant so it's incredibly unfortunate they have to work in such a bad place. AVOID

Poor wifi.

My room had no towels, soap, toilet paper and the entry door lock didn’t work properly. The tv took forever to get working. Staff brought me a bath mat to use in place of a towel. The carpets in the hallway was filthy and I didn’t want to even walk on them. I am allergic to dust mites so I always travel with my own sheets and pillow case, however I couldn’t sleep because I was afraid the covers would accidentally get on me. This property should not be rented out and stricken from the offering on Expedia.

Nice clean and comfy fotel, just at railway station. It is really convinient location!

The hotel was near train station but no dining option insjde hotel, limited restaurant menu, no ac in the room, no lock on door, housekeeping came into room so early, noisy and very unkept. Very unclean and old.

we did not have high expectations for a one-night stay, we did expect basic cleanliness and hygiene. Unfortunately, even that minimum standard was not met, despite paying for the night. If you care about hygiene, we strongly recommend avoiding this hotel.

Worth the money.

Far below Ibis standard, reception staff is not helpful. Can’t imagine there don’t even have a shared hair dryer can be found. Bathroom wall and ceiling are full of mould.

The check-in process takes too much time and is too bureaucratic. It needs to be simplified

Don't know how Accor can let some dodgy mob impersonate their brand. Because this place is shocking. Room was dirty and in a very poor state with sink clogged, tv and AC not working (turned off for winter apparently) and a shared hairdryer 😂. Without the window open (to road noise), inside was unbearable. Sure, breakfast good and location convenient for train, but this place is more zero star than three star. Avoid. Accor / Ibis are trashing their brand. Never again.

A very convenient place as it is near the central train station. It has many amenities around that are walkable. The staff at the hotel are very caring and take care of you well.

The hotel is very convenient to the main train station which is why I chose it. I was disappointed that the air conditioning in the room was ineffective and a bit nervous that the room door did not have a privacy lock. The outdoor area with swimming pool is lovely and quiet.

Polite staff and quiet

No

Car park is a mess, they don’t have a fridge in their rooms.

Clean and centrally located, nice pool 👍

Horrible service