Mercure Amsterdam City Hotel

While the hotel was generally clean, we were disappointed by the lack of some basic amenities we’ve come to expect—such as timely room service and the availability of washcloths. The room itself felt quite cramped. Although the staff we interacted with were friendly and courteous, overall service fell short. After returning one evening to find our room untouched, we had to contact the front desk for fresh towels and tidying. Throughout our stay, small but important details were repeatedly overlooked—used mugs sat for days, tea condiments weren’t restocked, and basic items like toilet paper and tissues weren’t replenished. We’ve stayed at a nearby hotel with the same star rating and similar pricing, and the experience there was noticeably more comfortable and well-maintained.

It was amazing trust me, I highly recommend

Good hotel and location providing you’re happy being 15-20 mins drive to the city centre.

The room was comfortable, very clean and had a Nespresso machine. We can fill a water bottle at the reception service area. The location is good, just 5 minutes to the Metro station. Around the hotel there's no cafe, supermarket or shopping area. So, if you need something snack or breakfast, you should get them at the city.

Very nice hotel but a shame checking in was poor and not much near by

Housekeeping service extremely weak, front desk not once apologized once complained about issues in the bathroom! Unique experience!

Great staff very helpful

Nice, clean hotel, easy access to airport. But too far from the town centre. We have to get an Uber, and it costs a fortune over 3 days.

Poor lighting in room and bathroom. Glad I don’t have makeup to apply, I’m sure if my wife was travelling with me she would have commented. Lack of power sockets - phone is plugged into guest socket should be plugged in below / behind bed. Light switches for bathroom should be my bathroom door and not 2 metres away by front door.

Good room but far from the city centre

Friendly and professional staff, room was very comfortable and modern.

It was great however the TV channels didn’t work and also Airplay to watch your own stuff on the TV didn’t work when spoken to the attendant they disclaimed all rooms were like this so there was no need for them to tease me with a TV.

Was a nice place with easy access to Amsterdam using the metro

Amazing weekend away, easy transport into the city. Overall really good!! Staff were very helpful, the room was clean and very modern. Great facilities. Would definitely recommend ☺️

Very nice.

The staff were fabulous! Extremely helpful and friendly! Would recommend this property.

Good view but limited breakfast options

Helpful staff, good size and clean room, buffet breakfast had very good selection of foods. Located slightly outside of city centre but still quite convenient.

The property was really nice. The only downfall was the replenishment of coffee facilities within the room. A phone call had to be made for clean cups and coffee pods. The hotel is situated in a quiet location, however another downfall is that their ‘bar menu’ is the only food they have outside of the buffets. This was inconvenient for us as the buffet option was not suitable.

Good hotel , probably I will sleep here again But my room was not cleaned for 3 days They just change my towels and made the bed