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H15 Palace, a Luxury Collection Hotel, Krakow
Hotels
9.6
/10
Exceptional
394 reviews
What Guests Say About Their Stay
Winfield
10.0
/ 10
What did I like ? Everything. Incredible staff. Beautiful room. Walk easily to the entire city center. Fantastic hotel in a fantastic city.
lisa
10.0
/ 10
beautiful hotel with fabulous room. love the shower. received a nice welcome gift too
Manuel
10.0
/ 10
The property is very well maintain. Staff was very helpful. The breakfast was amazing.
In the Area
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ul. Sw. Jana 15, Województwo Małopolskie, Poland, 31-017
Main Facilities
Read More
SECTION_DESCRIPTION
Indoor pool
Bar
Laundry service
Restaurant
Luggage storage
Elevator
Fitness
Multilingual staff
Read More
Available Room Types in H15 Palace, a Luxury Collection Hotel, Krakow
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What's around H15 Palace, a Luxury Collection Hotel, Krakow
ul. Sw. Jana 15, Województwo Małopolskie, Poland, 31-017
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Discover More About H15 Palace, a Luxury Collection Hotel, Krakow
Location
H15 Palace, a Luxury Collection Hotel, Krakow is located in area / city Lesser Poland Voivodeship.
About H15 Palace, a Luxury Collection Hotel, Krakow
The highest quality service accompanying its extensive facilities will make you get the ultimate holiday experience.
The hotel’s fitness center is a must-try during your stay here.
Have an enjoyable and relaxing day at the pool, whether you’re traveling solo or with your loved ones.
Get the best deal for finest quality of spa treatment to unwind and rejuvenate yourself.
24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.
Savor your favorite dishes with special cuisines from H15 Palace, a Luxury Collection Hotel, Krakow exclusively for you.
Enjoy luxurious treats and incomparable experience by staying at H15 Palace, a Luxury Collection Hotel, Krakow.
All facilities in H15 Palace, a Luxury Collection Hotel, Krakow
Others
Public Facilities
- Others
- Coffee shop
- Elevator
- Restaurant
- SMOKE_FREE
- Safety deposit box
Hotel Services
- Laundry service
- Tours
- Multilingual staff
- Luggage storage
- 24-hour Receptionist
- Concierge
Things to Do
- ROMANTIC_PACKAGE
- Indoor pool
- Spa
- Sauna
- Pool sun loungers
Business Facilities
- Conference room
- MEETING_ROOM
- CONFERENCE_SPACE
Food and Drinks
- Bar
- Breakfast
Connectivity
- Free WiFi
General
- Banquet
Shuttle Service
- Airport transfer with surcharge
Sports and Recreations
- Fitness
Accommodation Policy & General Information in H15 Palace, a Luxury Collection Hotel, Krakow
Important Note
Planning to check in outside the check-in time (such as early morning or late in the evening)? You can arrange it directly with the property!
- Fee for cooked-to-order breakfast: approximately PLN 180 for adults and PLN 90 for children
- Airport shuttle fee: PLN 170 per vehicle (one-way, maximum occupancy 3)
- Nearby parking fee: PLN 150 per day (656 ft away)
- Pet fee: PLN 200 per pet, per day plus PLN 540 one-time cleaning fee
- Service animals are exempt from fees
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
- Extra-person charges may apply and vary depending on property policy
- Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
- Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
- This property accepts credit cards, debit cards, and cash
- This property uses eco-friendly cleaning products
- Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit
- This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
This property offers transfers from the airport (surcharges may apply). Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation. Front desk staff will greet guests on arrival at the property.
Hotel only accepts guests with minimum age of 18
Check-in/Check-out Time
Check-in:
15:00 - 00:00
Check-out:
Before 12:00
Hotel policy is not yet available.
General Information
Popular Facilities | |
Check-In / Check-Out Time | From 15:00 - 00:00 - to 12:00 |
Breakfast Availability | Yes, hotel has room that provide breakfast |
Available rooms at H15 Palace, a Luxury Collection Hotel, Krakow | 70 |
Another facilities in H15 Palace, a Luxury Collection Hotel, Krakow | Others, Coffee shop, Elevator, Restaurant, SMOKE_FREE |
Frequently asked question in H15 Palace, a Luxury Collection Hotel, Krakow
What is normal check-in & check-out time at H15 Palace, a Luxury Collection Hotel, Krakow?
The standard check-in time at H15 Palace, a Luxury Collection Hotel, Krakow is starting from 15:00 - 00:00 while the latest check-out time is at Before 12:00
Does H15 Palace, a Luxury Collection Hotel, Krakow provide breakfast?
Yes, H15 Palace, a Luxury Collection Hotel, Krakow provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.
What is the star rating of H15 Palace, a Luxury Collection Hotel, Krakow?
H15 Palace, a Luxury Collection Hotel, Krakow is a 5.0-star hotel.
How many rooms are available at H15 Palace, a Luxury Collection Hotel, Krakow?
H15 Palace, a Luxury Collection Hotel, Krakow has 70 rooms in total.
What do past guests say about H15 Palace, a Luxury Collection Hotel, Krakow?
H15 Palace, a Luxury Collection Hotel, Krakow is well-known for its Cleanliness, Room Comfort, Service and Facilites, as reviewed by verified Traveloka guests.
More Reviews from Other Guests in H15 Palace, a Luxury Collection Hotel, Krakow
Overall Ratings & Reviews H15 Palace, a Luxury Collection Hotel, Krakow
Other sources (394)
9.6
Exceptional
From 394 reviews
Cleanliness
9.8
Room Comfort
9.6
Service and Facilites
9.6
Sort by
Most Relevant
Preferences
See All
Traveler Reviews H15 Palace, a Luxury Collection Hotel, Krakow
Number of reviews per page
20
40
Top reviews
Jessica
Leisure with Friends
6.0
/10
Reviewed 13 week(s) ago
Expedia Group verified review
This hotel is beautiful, convenient and well located. Unfortunately, 2 of the staff members were so shockingly rude that my entire experience there was tainted. Even more disappointing was that their attitude seemed so pointed that it felt like racism :( Such a shame for such a gorgeous hotel in such a wonderful city.
Javier
Leisure
10.0
/10
Reviewed 14 week(s) ago
Expedia Group verified review
Amazing!!!!
Winfield
Leisure
10.0
/10
Reviewed 14 week(s) ago
Expedia Group verified review
What did I like ? Everything. Incredible staff. Beautiful room. Walk easily to the entire city center. Fantastic hotel in a fantastic city.
Patricia
Leisure with Partner
10.0
/10
Reviewed 15 week(s) ago
Expedia Group verified review
.
Matteo
10.0
/10
Reviewed 17 week(s) ago
Expedia Group verified review
Amazing location and beautiful, upscale hotel
lisa
Leisure Family
10.0
/10
Reviewed 18 week(s) ago
Expedia Group verified review
beautiful hotel with fabulous room. love the shower. received a nice welcome gift too
Manuel
Leisure with Friends
10.0
/10
Reviewed 19 week(s) ago
Expedia Group verified review
The property is very well maintain. Staff was very helpful. The breakfast was amazing.
Brie
Leisure with Partner
10.0
/10
Reviewed 19 week(s) ago
Expedia Group verified review
This is a great property in the best part of the Old Town. It is very easy to see all of Old Town. It is also easy to get to the rest of the city as the public transport is nearby.
The hotel is also about two doors down from the museum.
The property is interesting in the best way possible, architecturally and historically. Our room was quite large with all the amenities you'd expect from a property like this.
Our morning breakfasts were wonderful. We had quite a buffet selection. We also had the option of individual orders of omlettes, etc.
Hotel staff were attentive. Our concierge was helpful to us. She (I never got her name) helped book various excursions and more. The front desk, bell, and restaurant staff were great.
We would go back there any time.
Read More
Linda
Leisure with Partner
8.0
/10
Reviewed 20 week(s) ago
Expedia Group verified review
Close walk to the Old Town. Concierge gave excellent restaurant recommendations.
Richard
2.0
/10
Reviewed 20 week(s) ago
Expedia Group verified review
Review is for last minute hotel changes. Received email stating last minute changes in hotel, email read with equal or better amenities/ quality. Sadly this was not the case. I booked a luxury boutique hotel and was changed to a chain-hotel. Not only was the room size smaller, bathroom vanity was single and small, not enough room for our grooming items. (room had a 2nd 1/2 bathroom with a mini-sink only, no vanity space) I personally selected H15 luxury room with bathroom having a dual vanity with amble grooming space. Was not looking for a cookie cutter chain hotel. Shower water temperature was not consistent, frustrating while showering temperate would go from warm to cold. Again, essential features/needs were inadequate. Do have to say their breakfast was very good.
I pre-booked tours to meet/pick up at H15 hotel, another inconvenience, we had to walk over from our new assigned hotel to H15 for our tours. I understand things happen tho please do not mislead people about the new accommodations being the same or better.
Read More
michael
Business
10.0
/10
Reviewed 20 week(s) ago
Hotels.com verified review
Beatiful hotel excellent service perfectly located
Stephane
Leisure Family
10.0
/10
Reviewed 23 week(s) ago
Expedia Group verified review
We stayed at the H15 palace for 3 nights. Great location with easy access to town square, shopping etc. Train station is a 10 minute walk. The hotel was recently renovated. Our bathroom was super nice! Really enjoyed our stay.
peter
10.0
/10
Reviewed 24 week(s) ago
Hotels.com verified review
Excellent stay
Judith
Leisure with Partner
10.0
/10
Reviewed 24 week(s) ago
Expedia Group verified review
A beautiful hotel that is a blend of old world charm and modern amenities. The staff is warm and welcoming without exception. I would plan another visit to Krakow just for the pleasure of staying here again.
John
Leisure with Partner
10.0
/10
Reviewed 25 week(s) ago
Expedia Group verified review
Such helpful and friendly staff. Everything you could wish for in the room. Would not hesitate to recommend.
Charlotte
Family
10.0
/10
Reviewed 26 week(s) ago
Expedia Group verified review
Great hotel!
We had an excellent stay: hotel was clean, staff very helpful, and the spa and facilities were great. The location was ideal, just a short walk to the main square but further enough away for it to be quiet at night.
Would highly recommend.
Jillian
10.0
/10
Reviewed 28 week(s) ago
Hotels.com verified review
It was my husband's birthday. H15 really looked after him and made our stay very special.
Borja
Leisure Family
10.0
/10
Reviewed 29 week(s) ago
Expedia Group verified review
Excellent hotel on a perfect location
William Duncan
Leisure with Partner
10.0
/10
Reviewed 30 week(s) ago
Expedia Group verified review
Beautifully appointed with all the trappings of a luxury hotel. The pool, sauna, steam room and jacuzzi were just perfect with the pool having the additional benefit of a powerful jet stream facility for ‘never ending’ swims.
Krakow is a wonderful city and the H15 hotel matches its beauty and situated less than 5 minutes from the main square.
Read More
Barbara
Business
10.0
/10
Reviewed 31 week(s) ago
Expedia Group verified review
One of the best hotels I stayed at in Krakow and I’ve done my fair share of traveling. The staff is exceptional, and the space is absolutely beautiful! Love the gym, sauna, and pool. Very charming and serene property that is only a few minutes away from the center square. Highly recommend!
Number of reviews per page
20
40
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Disclaimer
Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.
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Overall Ratings & Reviews H15 Palace, a Luxury Collection Hotel, Krakow
Other sources (394)
9.6
Exceptional
From 394 reviews
Cleanliness
9.8
Room Comfort
9.6
Service and Facilites
9.6
Sort by
Most Relevant
Preferences
See All
Traveler Reviews H15 Palace, a Luxury Collection Hotel, Krakow
Number of reviews per page
20
40
Top reviews
Jessica
Leisure with Friends
6.0
/10
Reviewed 13 week(s) ago
Expedia Group verified review
This hotel is beautiful, convenient and well located. Unfortunately, 2 of the staff members were so shockingly rude that my entire experience there was tainted. Even more disappointing was that their attitude seemed so pointed that it felt like racism :( Such a shame for such a gorgeous hotel in such a wonderful city.
Javier
Leisure
10.0
/10
Reviewed 14 week(s) ago
Expedia Group verified review
Amazing!!!!
Winfield
Leisure
10.0
/10
Reviewed 14 week(s) ago
Expedia Group verified review
What did I like ? Everything. Incredible staff. Beautiful room. Walk easily to the entire city center. Fantastic hotel in a fantastic city.
Patricia
Leisure with Partner
10.0
/10
Reviewed 15 week(s) ago
Expedia Group verified review
.
Matteo
10.0
/10
Reviewed 17 week(s) ago
Expedia Group verified review
Amazing location and beautiful, upscale hotel
lisa
Leisure Family
10.0
/10
Reviewed 18 week(s) ago
Expedia Group verified review
beautiful hotel with fabulous room. love the shower. received a nice welcome gift too
Manuel
Leisure with Friends
10.0
/10
Reviewed 19 week(s) ago
Expedia Group verified review
The property is very well maintain. Staff was very helpful. The breakfast was amazing.
Brie
Leisure with Partner
10.0
/10
Reviewed 19 week(s) ago
Expedia Group verified review
This is a great property in the best part of the Old Town. It is very easy to see all of Old Town. It is also easy to get to the rest of the city as the public transport is nearby.
The hotel is also about two doors down from the museum.
The property is interesting in the best way possible, architecturally and historically. Our room was quite large with all the amenities you'd expect from a property like this.
Our morning breakfasts were wonderful. We had quite a buffet selection. We also had the option of individual orders of omlettes, etc.
Hotel staff were attentive. Our concierge was helpful to us. She (I never got her name) helped book various excursions and more. The front desk, bell, and restaurant staff were great.
We would go back there any time.
Read More
Linda
Leisure with Partner
8.0
/10
Reviewed 20 week(s) ago
Expedia Group verified review
Close walk to the Old Town. Concierge gave excellent restaurant recommendations.
Richard
2.0
/10
Reviewed 20 week(s) ago
Expedia Group verified review
Review is for last minute hotel changes. Received email stating last minute changes in hotel, email read with equal or better amenities/ quality. Sadly this was not the case. I booked a luxury boutique hotel and was changed to a chain-hotel. Not only was the room size smaller, bathroom vanity was single and small, not enough room for our grooming items. (room had a 2nd 1/2 bathroom with a mini-sink only, no vanity space) I personally selected H15 luxury room with bathroom having a dual vanity with amble grooming space. Was not looking for a cookie cutter chain hotel. Shower water temperature was not consistent, frustrating while showering temperate would go from warm to cold. Again, essential features/needs were inadequate. Do have to say their breakfast was very good.
I pre-booked tours to meet/pick up at H15 hotel, another inconvenience, we had to walk over from our new assigned hotel to H15 for our tours. I understand things happen tho please do not mislead people about the new accommodations being the same or better.
Read More
michael
Business
10.0
/10
Reviewed 20 week(s) ago
Hotels.com verified review
Beatiful hotel excellent service perfectly located
Stephane
Leisure Family
10.0
/10
Reviewed 23 week(s) ago
Expedia Group verified review
We stayed at the H15 palace for 3 nights. Great location with easy access to town square, shopping etc. Train station is a 10 minute walk. The hotel was recently renovated. Our bathroom was super nice! Really enjoyed our stay.
peter
10.0
/10
Reviewed 24 week(s) ago
Hotels.com verified review
Excellent stay
Judith
Leisure with Partner
10.0
/10
Reviewed 24 week(s) ago
Expedia Group verified review
A beautiful hotel that is a blend of old world charm and modern amenities. The staff is warm and welcoming without exception. I would plan another visit to Krakow just for the pleasure of staying here again.
John
Leisure with Partner
10.0
/10
Reviewed 25 week(s) ago
Expedia Group verified review
Such helpful and friendly staff. Everything you could wish for in the room. Would not hesitate to recommend.
Charlotte
Family
10.0
/10
Reviewed 26 week(s) ago
Expedia Group verified review
Great hotel!
We had an excellent stay: hotel was clean, staff very helpful, and the spa and facilities were great. The location was ideal, just a short walk to the main square but further enough away for it to be quiet at night.
Would highly recommend.
Jillian
10.0
/10
Reviewed 28 week(s) ago
Hotels.com verified review
It was my husband's birthday. H15 really looked after him and made our stay very special.
Borja
Leisure Family
10.0
/10
Reviewed 29 week(s) ago
Expedia Group verified review
Excellent hotel on a perfect location
William Duncan
Leisure with Partner
10.0
/10
Reviewed 30 week(s) ago
Expedia Group verified review
Beautifully appointed with all the trappings of a luxury hotel. The pool, sauna, steam room and jacuzzi were just perfect with the pool having the additional benefit of a powerful jet stream facility for ‘never ending’ swims.
Krakow is a wonderful city and the H15 hotel matches its beauty and situated less than 5 minutes from the main square.
Read More
Barbara
Business
10.0
/10
Reviewed 31 week(s) ago
Expedia Group verified review
One of the best hotels I stayed at in Krakow and I’ve done my fair share of traveling. The staff is exceptional, and the space is absolutely beautiful! Love the gym, sauna, and pool. Very charming and serene property that is only a few minutes away from the center square. Highly recommend!
Number of reviews per page
20
40