Prague Central Residence

Since I had read all emails sent by the hotel prior to my arrival and also many referencies written by previous guests, I haven't had problems with the check-in or anything else. However I believe it will be much better if the guests may read such information about the check-in directly in the hotel description presented by the portal Hotels.com before they make a booking. Especially for the guests from abroad it would be useful if they are provided with an information that they can simply reach the reception in another building by using the tramway line 9 (going 3 stations).

This property is close to stores and tram. However, there is no elevator access to the apartment. You have to take the stairs which is inconvenient if you have luggages.

It's a good place to stay

We booked this apartment for the convenient location in the city center, near public transportation. But, we found out a few days before arrival that we had to check in and get the keys at a completely different location across town! With 3 small children, that was not easy after a long day of travelling. If we would have known this before booking I would've chosen another place. As far as the apartment itself, it's very spacious but outdated and lacking some cooking supplies (only one big pot, 2 bowls, etc.) If you are a light sleeper, the noise of the tram is a bit annoying at night. Overall, for 2 nights and the low price it's ok. But it was really very inconvenient to have to check in far away.

I hated this experience as they made me pick up the keys at an office a 25 min walk away from the apartment I booked. They blamed Hotels.com for not letting me know (and apparently if reading the fine print one will see the thing about needing to pick up the keys at their office. Didn’t mention how freaking far away that was though!) I told them I never experienced such inconvenience at any place I ever stayed at be it a hotel or an Airbnb - the keys are either dropped off, there is a key pick up place or a code or something. Again they felt it was out of their hands and that Hotels.com should have let me know. But clearly this is how they set it up and they could easily add to the rental price and include someone to meet you at the apartment with the keys. Oh, and they also made me leave a 200 euro key deposit. The apartment I got was otherwise fine although a bit worn and with cheap IKEA furniture. Their claim that it normally rented for over 300 a night (I got it much cheaper) I find hard to believe.

Fact that you have 2 different locations for collecting the keys and apartment itself,which are not close by,is completely time-consuming and burdening. Everything else is just fine.

Not good!!! Arrived and went to the location on the email and directions. Then called the contact and they state that you have to go across the city to collect the keys, then all the way back to the first location where the apartment is.. not impressed, and very unprofessional

Really near old town, nice place, really big place. Nice furniture. Comfortable. Quiet, safe. The bad: you have to look for the keys 20 minutes walking from the appartment by our own and No shower amenities.

Great location and property. Management was not timely available, but showed up 1:30 latar

Spacious apartment with facilities and ideally placed in the center with nice staff available over the phone 24x7. Lacks maintenance, black dust throughout the apartment. Seemed the floor had not been cleaned for months, through everything else was clean. Very noisy - It right next to the tram line, so there is no respite from noise at night as well. It would have been better if the check-in would have happened at the apartment rather than a different place.

Check in is troublesome as its at different location that need to ride a tram. And there is no notification via email as reminder. And there is not necessary for downpayment $200 for property

the apartment was really lovely, perfect for all my needs whilst staying in prague. my only criticism would be that the place we had to check in was really out of the way in comparison to the room, i know my way around prague quite well so it was fine but for someone else whose first time it would be it could be a tad burdensome. the apartment itself was secure and perfectly located. even being in the centre it was quiet of a night so we slept really well.

Knowing in advance we had to check in at different location we asked the transfer driver to call at the hotel on the way to apartment. On arrival we were pleased with the size of the rooms. Large kitchen diner, living space and toilet. Upstairs two huge bedrooms and 2 large bathrooms. Only 5 of us. Very close to old and new towns, the river, shops and restaurants.

I got to the location and there was a note that said I had to check in at a hotel across town. I called and they said they tried to call but didn't have the correct phone number (missing country code but my info says united states). It was hot and after carrying my stuff all the way to this other hotel, I asked if they could call me a cab. They said it was some other ladies in charge of my reservation...so, no. Finally got back to apartment and all I wanted was a shower and a nap. The whole apartment seemed very dingy, and dank. And the sheets on the beds did not appear to be clean. there were hairs on them.

Be warned; when you arrive at the address, a notice advises that the keys should be collected at the Red and Blue Hotel. This hotel is a twelve Euro return taxi ride across town - there is no Metro nearby. We had just arrived after a train trip from Krakow which had not gone well and this was the last straw! Then, after getting the key, the security scan disk did not work on the front gate to the complex. Luckily, a security guard was there who let us in. We then had to contact the hotel for a new key. . A cleaner provided a working key.The apartment is adequate - no microwave. There is heating but no apparent air conditioning and was warm at the end of May. The front gate is difficult to operate if you do not know that it is an insert door and not the main gate which opens; there are no instructions to advise this. The location is within twelve minutes walk of the main square which is probably the only redeeming feature of this property.

It's a good accomodation in the city center but keep in mind that you need to pick up the apartment key elsewhere. It's about 25 minutes walking distance.

When we arrived at apartment the instructions advised big red key was key to apartment, this did not work neither did any of the other 6 keys. We found a “security guard” but he too could not open the door. He phoned the hotel reception where we picked up the keys from and they were not very helpful at all, eventually the security guard managed to get us in the apartment by the bedroom door. I was travelling with my elderly friend who has breathing problems and we had to walk up 4 flights of steps to get in. The apartment itself was very dated, there was supposed to be two double beds but there were 12 single beds. There was damage to the door jams in the bathroom and the small toilet. In the bathroom there was a lot of damage to the door and damp bubbling of the paint around the door. In the small toilet there was a damp stain on the ceiling. In all the bedrooms there were no backs to the wardrobes except one which was hanging off. One of the kitchen cupboard doors was hanging off. At the entrance to the apartments all the wooden cobble stones were loose which was a trip hazard and again around the manhole cover they were all loose. On One evening about 18:00 my elderly friend went to the apartment, while my partner and I finished our meal, I received a phone call saying all the electricity had gone off. We left our meal and went straight to the apartment and tried to re-set the fuse box, but this did not work. I rang the emergency number and they advised an emergency tech

Big apartment, pleasantly surprised. Good for the price paid

The room wasn't what we expected when we booked. With that said it was in a great location. Right in the middle of everything. Couldn't of asked for a better location.

Bad. Has to collect keys from another premise 30 walks from the hotel.