Al Kiswah Tower 5 Hotel

A

Nice and clean space

The stay was brilliant. Seamless check in at 7am no issues and no extra charges. Check out too was good after 2pm. Location is good but due to the construction in Makkah it's difficult to walk to the Masjid. Even from the shuttle drop off it's a considerable walk so we ended up using taxis which there isn't a shortage of outside the hotel. Plenty of amenities in the hotel complex. Shops selling everything from essentials to gifts.

Not bad

The property is very reasonable and we had all what we needed. It was good experience overall

It was amazing 4 star services in little price, A little bit far from Haram but there is always shuttle service 24/7.

Yes

The worst hotel we had ever been to. Lowest quality cleanliness and room maintenance. The room we stayed in had not been updated past 20 years at least. Ripped out bed skirts, worn out bed sheets. You could feel the mattress springs on your body. Poor maintenance all around the room. Exhaust fan wasn’t working. Water from standing shower cage would come back to dry sink area instead of going into the drain. Over all it was nightmarish stay for 3 nights. I would never recommend this hotel to anyone

Nice and neat

I booked this hotel for my family all good and also the staff was very communicative and offer early check in at 9h00 am thank for your service and i recommend

We stayed 8 days.. Stuff was very friendly and helpful. Location was also closed 15 minutes walking distance to haram. 10 star for the service ❤️❤️❤️❤️

The staff were absolutely rude and not helpful, was in reception area waiting 2 staff finishes their conversations and let me wait and ignored me that I exist. I was fuming, unbelievable, then later on i told him do u speak English, he replied yes after i finished my complaint about the water boiler is not working, he told me only arabic, i was waiting for new water boiler for 2 days, then i just took off left the hotel and went to Mecca tower hotel where i felt respected . Never going to recommend that hotel even for free.( I spoke about the water boiler to hotel receptionist, he replied, yes i will change it, later on I comback,but nothing was fixed, i called the receptionist , she said ABSHiR, it means don't worry, again nothing happened. Unbelievable)

Value for money.

Very good hotel to stay

Very good hotel to stay.

Considering I'm visiting in low season, I found the room to be fairly decent. The only concern I have is that there was no hot water in the bathroom. The front desk staff seems to be working at full capacity. I wonder how much worse it will be in Hajj.

It was afordable, bus was free to kaaba

Close to the Mecca. Great staff. Close to a lot of locations like restaurants in shopping centers

No customer service response over the phone at all. The automated voice simply keeps us waiting forever.

Service