Search Hotels
Hotel
/
Spain (146,114 Hotels)
/
Community of Madrid (5,059 Hotels)
/
Madrid (4,104 Hotels)
/
The Palace, a Luxury Collection Hotel, Madrid
See Other Accommodations in Community of Madrid
See All Photos
The Palace, a Luxury Collection Hotel, Madrid
Hotels
9.0
/10
Exceptional
983 reviews
What Guests Say About Their Stay
Christina
10.0
/ 10
I am so thankful we decided to stay at The Palace as we were considering two
other properties. It provides the best location in all of Madrid close to everything and within walking distance that makes the city so spectacular. The rooms were comfortable, quiet, and the beds heavenly. The bathroom with double vanity and expansive shower was also great for a family. The reception, valet, restaurant and bar and cleaning staff were all kind, service oriented, helpful, and knowledgeable. The Palace is truly an exquisite property and we will return to Madrid and stay there again, hopefully in the not too distant future.
MARIA ODALYS
10.0
/ 10
Wonderful stay! My go to hotel while in Madrid. The location is perfect. Will return 😊
Jaime
10.0
/ 10
El hotel tiene muy buena localización , excelente servicio pero está en remodelación. Si usted quiere disfrutar de el bar en la cúpula ahora no es el momento .
Todo el lobby y la cúpula está bajo renovación.
In the Area
See Map
Plaza de las Cortes, 7, Madrid, Community of Madrid, Spain, 28014
Main Facilities
Read More
Restaurant
24-Hour Front Desk
WiFi
Elevator
Read More
Available Room Types in The Palace, a Luxury Collection Hotel, Madrid
Speed up your search by choosing what you need
Price Display
Per room per night (excl. taxes & fees)
Login successful!
Now you can enjoy more benefits, including the option to pay near your stay date!
Got it
What's around The Palace, a Luxury Collection Hotel, Madrid
Discover More Places
Plaza de las Cortes, 7, Madrid, Community of Madrid, Spain, 28014
Discover More About The Palace, a Luxury Collection Hotel, Madrid
note: hotel was previously named The Westin Palace, Madrid
Location
The Palace, a Luxury Collection Hotel, Madrid is a hotel in a good neighborhood, which is located at Madrid.
About The Palace, a Luxury Collection Hotel, Madrid
The highest quality service accompanying its extensive facilities will make you get the ultimate holiday experience.
The hotel’s fitness center is a must-try during your stay here.
24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.
Savor your favorite dishes with special cuisines from The Palace, a Luxury Collection Hotel, Madrid exclusively for you.
The Palace, a Luxury Collection Hotel, Madrid is a hotel with great comfort and excellent service according to most hotel's guests.
Get precious and unforgettable moment during your stay at The Palace, a Luxury Collection Hotel, Madrid.
All facilities in The Palace, a Luxury Collection Hotel, Madrid
Others
Hotel Services
- Laundry service
- Tours
- Multilingual staff
- Newspaper in lobby
- Wedding service
- Luggage storage
- Express check-out
- Porter
- 24-hour Receptionist
- Concierge
Public Facilities
- Others
- Coffee/tea in lobby
- Elevator
- Restaurant
- SMOKE_FREE
- Safety deposit box
General
- PARKING
- Banquet
- Ballroom
- Terrace
Business Facilities
- MEETING_ROOM
- Business center
- Computer station
Things to Do
- SHOPPING_ON_SITE
- Garden
Food and Drinks
- Bar
- Breakfast
Nearby Facilities
- Hair salon
- ATM/Banking
Transportation
- Limo or town car service
Connectivity
- Free WiFi
Sports and Recreations
- Fitness
Accommodation Policy & General Information in The Palace, a Luxury Collection Hotel, Madrid
Important Note
- Fee for buffet breakfast: approximately EUR 45 per person
- Rollaway bed fee: EUR 110.0 per night
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
- Extra-person charges may apply and vary depending on property policy
- Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
- Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
- This property accepts credit cards; cash is not accepted
- Cashless transactions are available
- This property uses eco-friendly cleaning products
- Safety features at this property include a fire extinguisher, a smoke detector, and a security system
- This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
- Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property.
Hotel only accepts guests with minimum age of 18
Check-in/Check-out Time
Check-in:
From 14:00
Check-out:
Before 12:00
Hotel policy is not yet available.
General Information
Popular Facilities | Restaurant, 24-Hour Front Desk, WiFi, Elevator |
Check-In / Check-Out Time | From 14:00 - Before 12:00 |
Breakfast Availability | Yes, hotel has room that provide breakfast |
Available rooms at The Palace, a Luxury Collection Hotel, Madrid | 470 |
Number of floors in The Palace, a Luxury Collection Hotel, Madrid | 6 |
Another facilities in The Palace, a Luxury Collection Hotel, Madrid | Laundry service, Tours, Multilingual staff, Newspaper in lobby, Wedding service |
Frequently asked question in The Palace, a Luxury Collection Hotel, Madrid
What are available facilities at The Palace, a Luxury Collection Hotel, Madrid?
There are top facilites at The Palace, a Luxury Collection Hotel, Madrid such as Restaurant, 24-Hour Front Desk, WiFi, Elevator. (some may require extra charges)
What is normal check-in & check-out time at The Palace, a Luxury Collection Hotel, Madrid?
The standard check-in time at The Palace, a Luxury Collection Hotel, Madrid is starting from From 14:00 while the latest check-out time is at Before 12:00
Does The Palace, a Luxury Collection Hotel, Madrid provide breakfast?
Yes, The Palace, a Luxury Collection Hotel, Madrid provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.
More Reviews from Other Guests in The Palace, a Luxury Collection Hotel, Madrid
Traveloka (1)
Other sources (982)
9.0
Exceptional
From 982 reviews
Cleanliness
9.4
Room Comfort
9.0
Location
10.0
Service and Facilites
9.2
Sort by
Most Relevant
Preferences
See All
Traveler Reviews The Palace, a Luxury Collection Hotel, Madrid
Number of reviews per page
20
40
Top reviews
Christina
Leisure Family
10.0
/10
Reviewed 13 week(s) ago
Expedia Group verified review
I am so thankful we decided to stay at The Palace as we were considering two
other properties. It provides the best location in all of Madrid close to everything and within walking distance that makes the city so spectacular. The rooms were comfortable, quiet, and the beds heavenly. The bathroom with double vanity and expansive shower was also great for a family. The reception, valet, restaurant and bar and cleaning staff were all kind, service oriented, helpful, and knowledgeable. The Palace is truly an exquisite property and we will return to Madrid and stay there again, hopefully in the not too distant future.
Read More
juan s
Leisure
10.0
/10
Reviewed 16 week(s) ago
Expedia Group verified review
Solid hotel. Great breakfast. Sharp room.
MARIA ODALYS
10.0
/10
Reviewed 20 week(s) ago
Expedia Group verified review
Wonderful stay! My go to hotel while in Madrid. The location is perfect. Will return 😊
Dawil De Jesús
Business
10.0
/10
Reviewed 22 week(s) ago
Expedia Group verified review
Great and the Hotel Staff are so helpful!
manuel
Friends and Family
4.0
/10
Reviewed 30 week(s) ago
Hotels.com verified review
We were not told the hotel was under renovations. It is not our first time staying here so we know what this hotel is like.
To say uncomfortable is an understatement. Two elevators to access the rooms is ridiculous.
Things never seen at this hotel, was a large coffee spill in between the elevators (1st to go from the lobby to the 2nd elevator to access the rooms) which remained uncleared all day. From time we left the hotel to go explore the city to nighttime when we returned to the hotel.
The New Year’s Eve buffet was shamefully bad. Food was cold and lacked flavor
Read More
Masooda
Leisure with Friends
10.0
/10
Reviewed 30 week(s) ago
Expedia Group verified review
Lovely hotel great location in the heart of Madrid
Vinay
Leisure Family
10.0
/10
Reviewed 31 week(s) ago
Expedia Group verified review
Upscale hotel . Nice rooms, friendly staff
Jaime
Leisure Family
10.0
/10
Reviewed 31 week(s) ago
Expedia Group verified review
El hotel tiene muy buena localización , excelente servicio pero está en remodelación. Si usted quiere disfrutar de el bar en la cúpula ahora no es el momento .
Todo el lobby y la cúpula está bajo renovación.
paola
Leisure Family
10.0
/10
Reviewed 34 week(s) ago
Expedia Group verified review
The hotel is beautiful and it is being remodeled, I can't wait to stay when it is completely done! The staff are well trained, friendly and accommodating. The one thing I didn't like is that our window didn't seal well, so I got to hear everything going on outside my window (and there was a terrible accident at 3:00 am one morning).
Read More
Eddys
Leisure with Partner
6.0
/10
Reviewed 38 week(s) ago
Expedia Group verified review
While in renovation, they should charge a different price. It is terrible and very uncomfortable.
Carlos
Business
10.0
/10
Reviewed 39 week(s) ago
Expedia Group verified review
The location is the best
Natalie
Leisure
10.0
/10
Reviewed 39 week(s) ago
Expedia Group verified review
Absolutely beautiful room!
Verified traveler
Leisure
10.0
/10
Reviewed 40 week(s) ago
Expedia Group verified review
Massive construction project and people should have been advised. Terrible trick on the part of the hotel.
Michelle
Leisure with Partner
4.0
/10
Reviewed 42 week(s) ago
Expedia Group verified review
The property is under complete construction. They mention refurbishment of their Dome. It is not just the Dome. The lobby bar, main restaurant and breakfast area are all set up in a temporary area. That being the hotel conference facilities. There is no direct elevator to the rooms. The entire exterior area is under construction as well. We had a beautiful renovated room but the staff outside the room were very loud. We had a service door by the headboard of our bed. They constantly slammed the door. We voiced our concerns after the first night. It continued the entire stay. This was not good for sleeping it happen at late as midnight and as early at 6 a.m. The last day there was loud banging above our head. Would not recommend staying till they complete their renovations! Not refurbishment as stated by the hotel.
Read More
Carla
Leisure with Friends
10.0
/10
Reviewed 43 week(s) ago
Expedia Group verified review
I loved the room set up. Lovely in every way. Bellman were fantastic as well as concierge, front desk, and room service. I stayed two nights and didn't want to leave. Super clean rooms with stunning tile floors and modern, sleek gold fixtures along with some traditional furniture. Light and bright with heavy blackout curtains. I loved how the modern light switches allowed a dusk/night vibe with just one tap of a button. Room service starts at 7am. Bed was very comfortable. I had no trouble sleeping. I liked the sitting area with love seat and chair and table for easily entertaining two other guests. Wine in bar was excellent and loved the crystal wine glasses. The room has everything, including lavendar scent for sleeping. I highly recommend staying at this hotel. I hope i get to visit Madrid again.
Read More
david
4.0
/10
Reviewed 44 week(s) ago
Hotels.com verified review
Very expensive for a hotel under renovation. Most of public rooms were blocked off. Staff was unapologetic for the construction site atmosphere of the property. Not worth the price.
Adrian
Leisure with Friends
10.0
/10
Reviewed 45 week(s) ago
Expedia Group verified review
Everyone was so kind. Couldn't not have been more happy. I definitely will come back to this location when I'm in Madrid again
Mustafa
8.0
/10
Reviewed 45 week(s) ago
Expedia Group verified review
The property is under restoration. All main public spaces are closed off. Other than the room itself which was excellent the hotel experience was sub par.
Paula
8.0
/10
Reviewed 47 week(s) ago
Hotels.com verified review
The stay was pleasant but I had no idea the renovation was so extensive. Every thing in the hotel was gone a there was one makeshift restaurant and one makeshift bar. Disappointing but my room was superb.
Stanisa
Leisure Family
10.0
/10
Reviewed 49 week(s) ago
Expedia Group verified review
Great hotel. A bit noisy due to construction
Number of reviews per page
20
40
Ready to make up your mind?
Book Your Stay Now
Disclaimer
Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.
Haven’t found what you’re looking for?
See Other Accommodations in Community of Madrid
About Traveloka
Facebook
Instagram
TikTok
Youtube
Telegram
Traveloka Vietnam Co., Ltd. Enterprise Reg.: 0313581779. An Phu Building, 117-119 Ly Chinh Thang, Xuan Hoa Ward, HCMC
Copyright © 2025 Traveloka. All rights reserved