Hilton Colombo Residences

I am writing to express my disappointment with our recent stay at your Hilton property. Several issues significantly impacted our experience, and I feel it is important to bring them to your attention. Overall, this property lacked Hilton standards!. Firstly, the apartment’s décor was noticeably outdated and in need of immediate refurbishment. While this may seem like a minor issue, it did affect the overall comfort of our stay. More concerning, however, was a serious security breach. The side entry to our apartment was left open and unlocked, posing a significant safety risk. This is an unacceptable lapse in security that requires immediate attention to ensure the safety of guests. In addition, we encountered a substantial moth infestation, which we believe resulted from the veranda being exposed to the elements. This issue further detracted from the overall quality of our stay and raised concerns about cleanliness and maintenance. When these matters were brought to the attention of your staff, we were not provided with adequate assurance that they would be addressed promptly. This lack of urgency left us feeling unsettled and undermined our confidence in the property’s commitment to guest safety and satisfaction. Given these concerns, I would not recommend this property for a family stay.

Very good customer service Friendly staff

Excellant all round great value

Very convenient

Great place! Staff were very hospitable!

Doesn’t compare to its marketing!

Great security when entering the building. Great service when we called down to ask for a toaster. The kitchen was a bit dated and lacked towels. Otherwise the residence is a great place for a larger group that can use multiple bedrooms. BEAUTIFUL POOL view facing the Lotus Tower!

Wonderful, excellent facilities.

As usual the hilton service was good except for one rude character at the reception

The location is convenient and the facilities are good.

An amazing hotel with comfortable and clean rooms and great customer service.

Good hotel, lovely room and very good breakfast buffet. Not a great area but safe (written as a single male) and not far from good locations

Love everything about this hotel.

The Hilton Colombo is a beautiful property and the room was very spacious for our family. We were lucky to get a room with a wonderful view of the Lotus Tower which made our stay all the better. Staff were very accommodating, location is very convenient with a grocery store nearby, and room was very clean upon arrival. Would definitely stay here again during our next visit to Colombo!

Overall 5 Stars

Great location, wonderful rooms

Easy check in and modern rooms.

The pictures on the website of rooms are deceiving, rooms need major upgrade. No aircondition in the elevator and lobbies. The cleaning staff was very receptive.

Huge apartment like accommodation right in the heart of Colombo, close to major attractions. For a party of 6, this 3 bed/2 bath option was much better than booking two rooms at a regular hotel.

Staying at the Hilton Residence was absolutely sensational. We got upgraded to a suite which was absolutely fabulous and the staff was incredible especially Travene who took care of us and the restaurant, rooms, transport, everything about our stay was 5 star quality. I highly recommend staying there if you are visiting Colombo.