BERG & BERG HOTEL Kerns - Self-Check-in

Berg Hotel or Hotel’s.com deceived the customer with wrong contract and different pictures. Contact clearly mentioned one Double Bed and Sofa Double bed with large room with table and chairs. But the room has no table and chairs even there is no double sofa bed. I wouldn’t book this hotel with proper information. This is clear violation of contract and trust through Hotel’s com. I requested a feedback to hotel but no body answered. I again requested the proper reimbursement and this kinds of hotel which violating contact should disappear from Hotel’s .com since I reserved this hotel based on trust on this platform. I request to the HOTEL’s .com to contact me next step of reimbursement. Otherwise, I would upload my room conditon with pictures and difference in contract to social media to prevent further loss from other customers like me. Please give me a feedback by 25.04.2025 midnight.

Absolutely beautiful hotel. One of the very best we've stayed at as a family. It has everything you'd possibly need and more. Can't recommend highly enough

Berg Berg was beautiful and new.

The hotel looks to be renovated and uses a digital key to open the front sliding door and room door. I was sent a link with my reservation info and the digital keys. Opened the link on my phone and swiped the digital key to open the door. My concern was whether their WiFi would be working, which is needed to open the link. Cell signal on my phone was spotty there. Parking was in the rear of the hotel on parking spots with yellow lines. Coop market was next door, which was very convenient. Breakfast at the hotel was very good. The person at the front desk spoke English, which was a big plus My room was very quiet. Couldn't hear the Church bells ringing across the street About 1.5 hours to drive to Lauterbrunnen from there, but the price was just right for us, so we didn't mind the drive I would stay there again.

Good location

The hotel was great, and the service/hospitality was even better. We arrived with our 3 young children after 10pm. They had our room ready with the crib out and pull out bed made for us. Thanks Berg & Berg !!

Beautiful new place!!

Very modern, very clean. Nice stay.

Somehow I accidentally booked a room on their very first night open, which was a bit of a surprise to me upon arrival but I wasn't mad about it. The front dest staff was very kind and welcoming. The room was nice and clean although the bed was a bit lumpy and there was no soap in the dispensers in the shower. I would stay here again.

Absolutely lovely place, staff were very friendly - Coop next door to get some supplies and bus stop in close walking distance to get to Sarnen. Overall beautiful location and apartment - and the playroom downstairs was an added bonus for the kids

Berg & Berg Hotel was an outstanding hotel, excellent service, friendly and welcoming staff, easy parking, high standard & quality, brand new property. On arrival we found out we’re their very first guests and it was opening day. We were treated like celebrities and invited to join in the night’s celebrations, a nice evening. Very pleasant and professional owners. Greeted us next morning, thanked us for our stay and choosing their hotel and made sure everything was okay with our stay.

Die Unterkunft ist an sich sehr schön und modern. Leider hatten wir vorab keine Checkin Information erhalten. Diese haben wir dann selbst am Tag der Anreise angefragt. Nach einigen kleinen Hindernissen haben wir es aber mit telefonischen Kontakt geschafft. Die Uhrzeit vom Checkin war dann aber noch mit Wartezeit verbunden. Bis das Zimmer bezugsbereit war. Das Zimmer war dann aber sehr schön, modern und auch vom Außengeräusch in Ordnung (Straßenseite mit Kirche daneben). Mir haben etwas die örtlichen Informationen gefehlt, wie z.B. die öffentlichen Verkehrsmittel. Dazu war der Spieleraum leider teilweise ohne Funktion, was natürlich die Kinder sehr traurig gemacht hat. Die Reinigung zwischen den Aufenthalt wäre auch etwas umfangreicher gewünscht gewesen, war aber akzeptabel. Dazu hätte ich mich gefreut, wenn ich auf die angegebenen Punkte eine Rückinfo erhalten hätte

Hôtel très propre et bien situé.

Eine sehr saubere und moderne Unterkunft. Frühstück war super und das personal freundlich. Der self Check in war unkompliziert und super für spät anreisende. Lediglich der Kühlschrank war unfunktional.

Modern

Hôtel tout confort pour une famille de 2 adultes et 2 enfants, cuisine pratique pour dîner et petit déjeuner en studio. Très propres et literie confortable.

Hotel neuf, moderne avec de belles prestations. Petit déjeuner riche et de bonne qualité. Par contre, le personnel est réduit au minimum, donc quand vous avez une question, ou vous auriez souhaité changer qqe chose apres votre arrivé c est compliqué, voir impossible. Donc il faudra laisser plus d instructions ( bi-lingue de préf) pour baisser le chauffage, bien utiliser la toilette électronique ( fantastique par ailleurs). On ne sait pas non plus où sont les parkings de l’hotel. Toutefois, bien compris tout cela, l’hotel donne bcp de satisfaction au point de vue confort et propreté

Besøgte Berg & Berg som en del af vores skiferie da det kun ligger ca. 30 min. i bil fra Engelberg Titlis. Vi var meget positiv overrasket over det lækre hotel som er helt nyt og meget vel indrettet.

Très jolie hôtel,dans un joli village,propice pour le repos,le personnel très agréable et la chambre très confortable,salle de bain avec toilettes moderne,seul point négatif la télévision ne fonctionne pas.

Hat den Erwartungen entsprochen