Regent TAIPEI, an IHG Hotel

Excellent service. House cleaning comes twice a day. Concierge got us a dinner reservation at Silk house in the hotel that was notoriously hard to book. Location is excellent. Had a wonderful two week stay. Will book again

Overall was a nice stay - only thing is that all lounges required you to pay as part of a package to access.

kind staff, clean room, safe around

excellent central location and service. but the airconditioner and heater were not working well. I was given a spce heater to counter the chill night.

Third time staying at this hotel. Rooms are spacious and quiet. Great stay.

Overall the hotel is very clean and quiet. Spacious room and nice bathroom. Staffs are friendly. There are many great restaurants and bar within the facility. Swim pool is a bit small and changing room could use some improvement. Other than that, this is one of my favorite hotels in Taipei.

Nothing but excellent facilities, service and staff. 10/10!

It is luxury 5 star hotel that located in the quieter corner of this busy city. It is surrounded by many shops and restaurants in walking distance. Especially for people who love to shop or try local food. We love the hotel offer many food choices- hundreds of selections of great breakfast buffet items and the food are delicious. It also offers Saua, Rooftop. swimming pool, lounge… We love quite and clean environment, the variety of food, 10 - 13 walking distance to public transportation and/or attractions. Of course, the staff made us feel very pleasant. We definitely choose this hotel again when come back to Taipei and strongly recommend to people for indulgent vacation.

Convenient location, close to shops, dinning, subway.

Good location and good customer services

Great experience staying at the Regent. Service was excellent and very welcoming. Taxi service very convenient. Mattress seemed firm but I slept great. They were doing construction during the day a few floors up but it was hardly noticeable apart from the first day when we were napping due to jet lag.

Overall service is top notch. Staff did notice during the time of stay was my birthday, and even sent me a birthday cake. Will definitely stay again ！

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Best property and great breakfast selections. Will be back. Many Thanks, J

This property is generally great, is just that on the first day the wi-fi and the TV is not functioning properly, also on the first day the check in is abit slow and things is not explained clearly on my check in day, for a five star hotel that is not ok. Other than that other staff on the front desk are great answer all my questions clearly and politely thank you for that!

Well trained staff that provides 5-star customer service. Had to change rooms due to a strong foul odor.

I have been staying at this property for years the staff and services are amazing they make you feel welcomed

I am not sure what to say about this hotel-in general, this is an upscale, older, but very well-maintained property. The interior design and features are quite sophisticated and are deserving of a five-star status. Having said that though, the main problem we encountered with this hotel was the original check in and room assignment. We had a booked a room with a balcony and a nice city view. When we checked in, they assigned us a room with a view of two very dirty buildings in the background of a construction site. There was an active crane and work going on right outside of our window, which was very, very unpleasant. We returned to front desk, confronted them with this, and finally were able to have a front desk manger help us. To her credit, she was able to get us a much more suitable room assignment. So everything ended well, but we were left with a concern about the business ethics and intent of a seemingly upscale hotel which was willing to assign a balcony room with a marketed nice city view to us, when in reality the room looked directly out on to a construction site. For the money, I think there are probably much better options for your travel accommodations in Taibei, and would recommend against this hotel.

Good location, friendly staff

The service is outstanding! Every service man/woman was well trained and attentive to our needs including the ones in the lobby and the ones in the lounge. We arrived early in the morning and we had to wait in the lounge before we can check in to our room. They served us tea at a table with a beautiful window view. Also, our room was ready in no time. This hotel has demonstrated an outstanding customer service throughout the 4 nights of our stay. We will definitely return again.