My recent stay at HI season Hotel was extremely disappointing. With the price of almost MYR400 per night (peak CNY season). Upon arrival at 10:30 am, despite having a confirmed booking, we were denied the opportunity to drop off our baggage, forcing us to carry everything to the restaurant for lunch using Grab services. The front desk staff were unfriendly, incapable of speaking English, and unhelpful. Basic amenities like a kettle or iron were not provided in our room, and the hotel 's location next to a busy main road made it inconvenient and unsafe for pedestrians, especially with children. Overall, our experience was far below expectations, and we left feeling deeply dissatisfied.