Holiday Inn Express PHUKET PATONG BEACH CENTRAL by IHG, an IHG Hotel

Great location, clean, tidy and lots to offer for breakfast. Would definitely recommend

Staff was very nice, housekeeper very understanding, helpful. Though throughout my stay I did not require the services, and now and then just exchanged the towels, and I borrowed the broom to sweep up. I keep things clean myself, no need to tidy up something that is allready tidy. The breakfast was pretty good, enough to hold me over till dinner. Be mindful of the stickers in the elevator and the times posted for breakfast.... it is soooooo true... do not be too late, most of the tables will be occupied, and you will be searching for a spot, so come early. The hotel is well placed just a short walk from the busy places, and the street it is on is nice and quiet. 15 minute walk to shopping center, maybe 5 minutes to the beach area. Hotel lobby has activity desk to book tours, pool open 8 closes 8 sort of small, but you got the beach to enjoy. 7 eleven about 2 minute walk next to hotel for all your small needs. Room had safe, easy to operate, not big for a lap top. Small refrigerator is also present.... in my room the door needed to be pressed in to get a good seal or your cold drinks were room temperature. Shower was great, though temperatures vary during your time in there... be aware, set it more towards the cold side, so you do not get a surprise SUPER HOT shower.... Elevators are fast, and get you up and down as needed. If you rent a car, or a motorbike, they do have parking for it, so happy happy happy for this. Other hotels good luck finding parking. 5stars

Everything was close by like beach, markets, shopping! Hotel was clean and nice. Staff friendly

Good hotel and helpful staff in a convenient location.

The fridge was not working

Good location within walking distance of shops, restaurants and beach.

Location was great as it was very near the food market. Area was great for shopping too

Very close to the beach and dining options. Some more Thai food options from room service would be nice.

No problem

It’s close to the beach and everything is close to the central Mall and walking street.

Great stay on the beach

Beautiful Hotel

Amazing staff, amazing room and so close to the ocean! Stay here!

I was charged twice for having my laundry done staff were very uncooperative

Perfect place. Near the beach.

This is a very nice hotel, much better than those in the US. Staff was polite and attentive. The property is in excellent condition.

Great place. Not old. Great location

It was perfect, thank you for beautiful hotel and service of everyone. We will be back ♥️

The place is conveniently located near the Patong Beach. Many food options around. However, Chek-in experience was bad. I booked 3 rooms. When I arrived at 3.30 pm, I was told 1 room was not available and I had to wait for an hour. I came back to the reception at 4.30 pm and the room was still not available. We had to proceed with our activities and checked in to the last room at 8.30 pm when we returned from dinner. Out of the 2 rooms available immediately at 3.30 pm, one room was wrongly issued to us. We opened the door and wa surprised that the room was occupied. Both the guests inside and us were shocked. CNA can that happene! Concerned abt the security where front desk issued a room and let us access the room while someone is still staying in. No reason nor apologise were provided. We were just moved to another room. When we made the booking, we requested all 3 rooms to be next to each other. But only 2 weee next to each other. The 3rd rooms was in the same block but different level. I think this can be done better. While I can understand the constraints. On checking out, we requested for late check out for late check out as our flight was at .30 pm. We negotiated and only one of the rooms was delay til 2 pm and we had to check out of the other rooms at 12 noon. We appealed for later check out on the 1 ro and was flatly rejected. We cited the unpleasant experience at check in. The reception staff just said “I on this shift. Please talk to the manager tomorrow.”.

The hotel offers easy access to Patong Beach and various restaurants and street markets in the area. The property is showing its age and the rooms could use some major renovations. We had to move twice because of loud noise from the street and excessive humidity in the next room. The staff were very attentive to our concerns and made sure that we were comfortable and that the air conditioning worked properly. We even received a letter of apology, free snacks and an offer for a late checkout. Great service!