The Residence Resort & Spa Retreat

I liked breakfast being served to the room. I didn't like the mould on the bread. They apologised for the mould and went ahead and charged full tariff for the breakfast on check-out. (e.g. several thousand baht plus 1Baht) Nice staff but very ........provincial.

I loved the pool right outside the room! Felt like such luxury and its always fun to have a midnight swim :)

Staff are great and the privacy this propert gives you. Reception staff are always so helpful.

Very private and secure. Quiet and relaxing. Housekeeping ok.

Amazing stay from arrival to departure. Cannot recommend this accommodation enough.

It is a nice and quiet place, easy to go to another town

I liked the apartment big open and with ovn swimmingpool. I did not like that the kitchen did not know how to make a simple american cup of coffee. I tried 5 times to get coffee from them. But they had no ideer on how to make a simple cup. Food was simple mostly cold on arrival to my room.

We stayed at the Residence Retreat and spa villias for the last 7 days.What a tranquill place to stay, the rooms where very clean and tidy, our pool villa had an amazing homey feel. The staff are all welcoming and friendly towards us.Great service at every request.The breakfast was very filling , it was a good idea to book breakfast included with the plung pool offer, it was ideal having that daily swim as it gets very hot.Close to the main back beaches , only a short walk or scooter drive. Will go back and stay there again...highly recommend it.

Great place to stay, nice and quite. Very friendly people. Over all an excellent place and I will definitely come back. Few things they can improve are, signs showing where what number villas are, refill the toiletries on daily basi, some street lights within the compound, just a bit more attention to finishing, one of the screw in the hardwood floor in the bed room was lose. Overall great please and I'm looking forward to coming back here soon.

Travelled as a couple and stayed in the newer villas. Overall the villa was okay, they seem to be poorly maintained. Lots of little cracks, paint chipping, moldy smell under kitchen sink, and lights not working. The bed was horrible, and as hard as the floor. After only a couple of day sleeping on it we were experiencing back pains (did not have this the entire time we were in Thailand or any of the other hotels we stayed in prior). There was rarely hot water, just luke warm. The reception area is also poorly maintained, the couches look cracked and gross but that is less of a concern as you're only there shortly. Positives were they offered a shuttle around the compound, staff were friendly, close to Bang Tao Beach, villa was spacious, private and you get your own pool and deck. We went in Aug 2018 which is rainy/low season and got lower rates. I would not pay the regular high price for this villa.

Nice villa - good location to everything from night markets to beach to convenience stores. Tuk tuk shuttle bus to Beach Club and Tesco daily , but also walkable to get out amongst the lifestyle. CONS - On arrival at night the reception area didn’t make an impression. A bit of updating is needed. Our bed was extremely firm ( should’ve complained but just accepted it ) and locks on doors needed repairing . PROS Lovely staff especially Su ( best PinaColada maker in Bangtao) Hard & Gibsi - they looked after us with a smile every time. Staff made everything from daily housekeeping to day to day activities easy . We couldn’t find a birthday cake for my sons birthday and that evening management personally delivered a cake to our room - candles and singing and all .. impressive Great room service .. food was quality and affordable . Outdoor pool and dining areas are pleasing

We loved this hotel. We had a private villa with one bedroom and pool. The pool and decking area was fantastic. The bedroom was lovely and we had a massive living room/ kitchen area too. Only slight draw back was it’s about a 20/30 min walk to beach which seemed massive in the heat! There is a shuttle bus but we just hired a scooter for the week which was only 400baht a day and allowed us to whizz around everywhere.

Day to day maintenance can be improved. I was short of shampoo and shower gel for two days and the lights do not work. When I told the buggy driver to pick me up from my room to spa, he did not show up. The villa need to be up kept better, painting, furniture. Also, no other facilities other the spa. More facilities, like inside gardens and more restaurants, better reception lobby are needed. It is however is nice for a family vacation. The villas are very private and they are home away from home, that type of a feel. They have kitchen which as a family, will save a lot to buy food in the restaurants.

Nice place, the private pool is the wow factor. Everything inside is standard. You can walk to the beach and supermarket if you like walking 15-20 min. There’s a delicious restaurant across the street and night markets on Mon and Thurs. No TV in the bedroom and only 2 bottles of complimentary water per day. The staff was helpful with an early check in. For only two people, I’d probably stay on the beach next time but this place would b perfect for large families.

All facilities and conditions are bed. We can not shower，the water flow is small

Comfortable hotel , room and nice staff , good location

The villas are very spacious and nicely furnished. But many basic facilities are not functioning! In my case: there was no water at all on day 1,then no hot water on day 2, during all stay the wifi has poor connectivity and went completely off on day 3. All of these things can be fine if solved promptly; but at this residence, there was NO willingness to help, to the point of the receptionist who couldn't speak English hang up on me when i was chasing for Wifi to be restored. So overall a very disappointing stay in a property that could offer so much better.

I'd definitely recommend The Residence! The 3 Bedroom was very spacious, including the indoor and outdoor space. Having breakfast included with our room was also a plus! It was delivered fresh to our door every morning and the room service guy was extremely friendly! Although we did not use our private pool, it was aesthetically pleasing to looking out, especially at night time when then pool lights illuminated the courtyard. Overall, this was a great stay at a very affordable price!

A nice resort. Great rooms. Many with private pools. A little remote but they offer free shuttles to various locations.

great hotel