Celik Palace Hotel Convention Center & Thermal SPA

Great place. Staff could be better at the restaurant. There was a group of people and it was noisy on First day. I has to change my room.

Over priced in poor condition hotel. Hotel is an architectural significance but not updated. Many amenities not functioning.

Amazing historical hotel

Very confortable

What you'd expect from a five-star hotel plus they have a free large thermal pool along with the all the standard exercise room.

Good place to stay..

Would love to come back third time

Other than being a luxurious hotel with great breakfast buffet, the beautiful city view from our room was an entertainment to the soul.

Historical Hotel thermal pool is amazing and room has great view

The front desk manager was super nice and understanding. She resolves the problem at the hotel due to foreseen air conditioning problem. She is highly professional and respectful..

For how much they charge for room service they should have better food.

Absolutely beautiful amazing thanks hotel's. Com

As I said in previous stay

This hotel is not worthwhile 5 star

The hotel is in a great location with amazing views of Bursa city. The staff were exceptionally helpful and professional. The hotel itself is well maintained and spotless. Our suite was clean, spacious, and nicely furnished. The bed was extremely comfortable, and the suite included two bathrooms and a private sitting area with balconies. Room service was quick and efficient. Overall, it was very reasonably priced and offered a true 5-star experience.

This is truly a great hotel. The room was huge and very comfortable. The only let down was the wi-fi as the signal was extremely weak. The view from the room was excellent and at night was even better.

The best thermal in Bursa! Really luxury Grand hotel with its own history. Highly recommended!

In general the facilities and services was very good, but there was a power outage when we checked in, so we had to use the spa and other facilities in complete darkness for over an hour.

Thermal and panorama was great

We started off with a bad experience in this hotel. They gave us the keys for our room and we found out that wasn’t clean at all. All dirty laundry around room was disgusting. They send ladies to clean while we were waiting in the hallway. Second night around 1:30 AM we heard some noise and my husband discover leaking from the bathroom ceiling right next to the light. We call the reception and the guy came and said that they don’t have any service to fix that in the middle of the night. We asked for another room and he waited by the door until we pack all our stuff. He give us a little room next to all kitchen exhaust, and all other connectors. It was noisy and smelly. I said that I don’t want to stay there. The guy said that they will get the better room in the morning. When I called in the morning another person was working at the reception, he did not know what I was talking about. So after all explaining and hustling we got “better room”. It was junior suite so outdated that you couldn’t believe you are in 5 star hotel. Wooden walls were greasy and dirty, all facets are about to fall off and water was spraying all around. The tile floor was so dirty, it was just disgusting. The food was ok, very small variety. Once for dinner we got the wrong order, my husband did not eat since he had seafood rice instead of mushroom rice and they wanted us to pay anyway which I refused. At the checkout they wanted us to pay “upgraded” room, which I refused. Our 6 days of nightmare.