Comfort Inn & Suites Cooperstown / Milford

Rooms were very unpleasant. Lots of plumbing issues which caused us to receive dirty towels and linen due to the bad water being produced to wash. Toilets were reproducing brown water and required us to flush multiple times before serving its purpose. Elevators were very dirty and smelled like cigarettes. During the 5 nights that I stayed there were the same coffee stains on the laundry room counter tops from my initial day. Was promised to receive support from the hotel staff for a refund once I contacted Expedia however they are now avoiding to address my concerns

Perfwct

Front desk staff was very friendly and also very efficient.

I would not recommend this place. Carpets need cleaning breakfast was mediocre and the pool and hottub weee unavailable

Nice stay, clean, attentive staff

Pool and hot tub were closed our entire stay. The new electric did not pass inspection.

Good location for visiting the Baseball Hall of Fame

Great location for baseball at Cooperstown Dreams Park! Friendly and welcoming staff.

Expensive for our stay. Breakfast ok. Probably try another if we go to area again

The room they initially gave us had a bad smell. Go a find out it was full of mold. Whole stay pool was out of service only reason why we went to that hotel was because of the pool to no compensation.

Extremely disappointing stay. This 3-star hotel charges three times the standard rate, yet delivers far below average service. The hotel was severely understaffed — we saw maybe five people running the entire operation, covering reception, housekeeping, and maintenance. Unsurprisingly, service was slow and unprofessional. One staff member looked like he belonged anywhere but hospitality, and the daytime receptionist had zero people skills — not someone who should be front-facing with guests. The amenities were a letdown. The pool was constantly “under maintenance” and never open during posted hours. The treadmill was broken, and the washing machine was out of order. Guests were even asked to bring down their own dirty towels, instead of housekeeping handling them. When we asked for a 10-minute early check-in, we were told no — despite cleaners still being in nearly every room. The only positive was the breakfast. The kitchen staff worked hard to keep things clean and well-stocked, and their effort was appreciated. But it wasn’t enough to make up for everything else. Overall, this hotel is overpriced and poorly run. With broken amenities, a lack of basic hospitality, and overworked staff who couldn’t keep up, it’s not worth the money. Would not recommend, unless it’s your only option — and even then, manage your expectations.

Wonderful stay, yet again! We greatly appreciate a clean and comfortable room!

The bathroom was clean and the bed was very comfortable. The rugs are run down in the room and elevator. The hotel was not full nor even close, but other guests were right next door and we could hear their conversations because the walls are pretty thin.

I booked this property due to its location, price, pool and crib/playpen amenities. When I arrived I was informed the pool was not operational but the desk girl stated she would have maintenance bring me a crib/playpen as I was traveling with my 20 month and 2 month old. A man told me after two days of inquiring that they had “old school” playpen like cribs but they’re severely outdated, unsafe and not supposed to be used. He stated he couldn’t understand why they were still on the property and the owner forbid their use. When I made a comment about the pool at check out the man at the desk (different man) wanted to argue with me about the pool and crib/play pen being listed on the Expedia listing. I even showed him and he still wanted to go back and forth with me. The room was outdated, the mattress lumpy but the pillows were comfortable. Housekeeping was respectful and helpful in taking care of the garbage daily without room cleaning (my wishes) though there was a stale odor in the hallway. The thermostat was quite touchy and it seemed as if it was either too hot or too cold but the weather was up and down the week we stayed. Breakfast was ish but I did want to commend the short, stocky older middle aged woman was so sweet and we had great conversation together. The two beautiful black women who worked the desk at night were very sweet as well. While it won’t be my go-to place to stay the next time I visit it wasn’t inhabitable so in a pinch it would do.

VERY disappointed that the hot tub & pool were closed! That was the only reason we chose this hotel instead of any others in the area. Maybe they should have let us know beforehand if they able to.

Convenient location not to far from Cooperstown. Very clean and quiet

The staff was very nice and pleasant. I was just disappointed that the pool wasn't up and running. I didnt see anything mentioned prior onlne about it. The room Itself was ok. Tight hallway though. Not great sound proofing. Could hear kids running around upstairs. And worse was the water was brown. Wanted to use the bath. Definitely brown water. Is what it is. Only a couple of options in the area anyway.

Hall of Fame Food

The room was very clean.

Hotel staff was great. They gave us sleds to use on the hills next to the hotel. Hotel could use some updates but it was clean. The breakfast was great but the staff that took care of replenishing the breakfast and keeping things clean went above and beyond. He was up wiping tables constantly and making sure everything was clean and organized at the buffet, he even offered to make my son a special breakfast the following day but we were leaving. Very impressed!