Comfort Suites Plano - Dallas North

Everything was great except the elevator was not working

I would not stay here again because of the odors.

Staff was pleasant although he didn’t mention broken elevator until after checking in. Looked dated but was neat with a pleasant scent. I did not like being on the 3rd floor with a disabled veteran and then the room had big and small roaches. A few crawled on the bed, bathroom and were in the refrigerator. We did not stay, we checked out immediately.

Bugs crawling on walls in room, mold in shower, floors weren’t vacuumed, carpet felt damp. Grease stains on headboard. Shower water smelled like mildew. Person who checked me in barely said a word, said my room number out loud. Water all over lobby hallway floor to elevator/in elevator. Parking lot not well lit- didn’t feel safe. Totally aware that I got what I paid for. Won’t be cheaping-out next time— that’s on me!

My wife saw roaches in the morning

Arjun, who was at reception did not behave well, we asked for the tour of the room first before check in, and he simply refused. the behaviour was rude.

The beds and floor were clean but in first room there was old pee on the couch, when we let them know, they moved us to another room which was smaller. In that room we bought sandwich fixings and the refrigerator froze everything. We checked the dial and turned it down but it still froze everything. We let them know and the maintenance woman checked it and said she adjusted it but it froze our food again. Also in both rooms the complimentary coffee pot was located in the bathroom, it could have been placed in the room considering there was a desk. Twice after the room was cleaned, they didn't leave us toilet paper or enough towels for 4 people. When they offered the previous room due to issues with the fridge, they said the couch was cleaned but the couch still smelled like old urine. The pool smelled off and looked like it hadn't been swept or cleaned and the bottom of it felt "slimy", the hot tub and the pool were the same temperature. The breakfast was not good. It was either runny scrambled eggs and thin bacon or small cheese omelette with tiny greasy sausages. Half the week the lady didn't put out yogurt or fruit. There was only plain bagels or English muffin, till the weekend they had both. My son spotted a roach in the bathroom one night. If we had the hotel insurance or hadn't paid for the room in advance we would have left. It was just the worst place.

Room appeared to be clean at first glance. Breakfast was standard, but well stocked. However, while sitting up in bed the morning after our stay, I noticed the duvet had something on it. The coverlet had slipped off during the night which exposed the duvet. After turning the lights on, I saw that the entire duvet was disgustingly filthy. It had several large (4” X 6”) dirt spots on it, something caked on it in a couple different places, but the worst part, were the multiple blood stains. I took pictures to inform the front desk and was asked to email them, which I did. I also informed them that the shower has mildew in it. So far, as of 7/6/25, I still have not heard from the hotel. I will not be staying here again.

the room was very comfortable. hotel is pet friendly. parking is easy and the staff is very cordial

Had a 2 night stay during the week . Had a bad water smell coming in the room . Floors felt like they were wet . Bed was comfy .

Location was good

Everything was wonderful. Addy was so nice and helpful!

Overnight stay, would not walk on floors barefooted, shower curtain was not long enough to keep shower water in the tub, causing water on the floor every time used. Breakfast served at 6:00am always a plus, the area was half full of workers.

Excellent stay for a family of 4, nice clean rooms , very conveniently located

The property was fine.

The place was fine, Bed was very comfortable The sofa bed wasn’t comfortable.Breakfast was bery average.

The elevator was not working. My friend has a heart condition and is 90 years old.

This property literally stunk. The room smell made my family ill.

The elevator wasn’t working and we were on the 3rd floor. We had to switch rooms due to the air conditioner not working.

It was very clean, the room was nice n quiet. Also breakfast was great, the pool is small and was filled with to many loud kids with blowup balls and water guns so we could not enjoy hot tub and all the jets werent working anyways.