Country Inn & Suites by Radisson, Elk Grove Village/Itasca

Bathrooms are not good, water are not going out

Older hotel, but still nice for family to stay. We could hear planes fro O'Hare at bedtime, but they didn't wake us up during the night.

Very nice

Only one person working, who said he was new. He said he Couldn’t explain the charges. I spoke to the manager the next day and they said that they charge things differently than most places.

Beds are a bit stiff or firm. Everyone was very polite. I recommend a trash can nearby the waffle maker for the cups to be thrown away in after pouring it onto the waffle maker. Had a great cookie when first checked in but then no more were ever put out even the next morning. Concerns over people smoking pot right outside the main entrance so the smell carried into the inside lobby area and while you walk thru the doors. I suggest moving the smoking area away from the door entrance.

The room was a little smaller than last time.

Wish there were more handicap spots but other than that great hotel!

It was a pleasant experience. Will visit again if I am in this area

Staff very helpful and gave us extra blankets!

awesome

The hotel was clean. The breakfast bar was very good with plenty of choices for both hot & cold food. The staff was friendly and accommodating. The beds were comfortable. The door had peep holes for both people standing as well as a lower one for wheelchair users. There was plenty of space for me to maneuver my wheelchair everywhere. The bathroom was very accessible both in space as well as plenty of grab bars both next to the toilet and in the shower. There was a bench mounted to the tub and a adjustable shower wand in the tub. All was very impressive. Now for my only complaint. I booked this hotel, in part, for the pool & hot tub. On the website was advertised pool lifts for both the pool & hot tub. Being that I am a wheelchair user, I rely on these devices. When I got there, neither lift worked. It appeared they haven't been working for some time. The mechanical comonents were rusted. Even if they had been working, they did not look safe. We were told, well, I dont know why they aren't working. We can put in a work order. In the meantime, I wasnt able to use the pool or hot tub on our family vacation. This is unacceptable. These lifts should be made to be maintained and inspected yearly just like elevators for people like myself coming there expecting to use them. Sadly, this isnt the first time this exact thing has happened. Do better about this County Inn.

Staffs are great and friendly

Great place and absolutely amazing service from the front desk.

Great room

My experience was very good here. i have very little complaints. one of my only complaints is that i was not told there was going to be a 100$ hole on my account my whole trip. it was refundable, just for accidentally but i was unaware. and the second night we got locked out of our room. the key card just randomly stopped working and i had to go down to the desk three times before security had to let us in cause every card they gave me didn’t work. other than that tho it was very clean and breakfast was fine.

The hotel was clean. The bed comfortable. The pool and hot tub was clean. Breakfast was decent. Staff were friendly. The hotel is next to an event center so parking on the weekends can get full pretty fast in the evening. You can hear music playing in the background at night. We didn’t mind the commotion as we were traveling with kids. We were on third floor. If you want a quieter stay on a weekend, I don’t recommend this hotel.

Overall it's an ok stay. The surrounding areas are too far away like restos or convenient stores. The place is fairly clean. We liked the ammenities,l. The breakfast menu is the same daily though.

We were there for 2 days. We were out late and came back to a room tgat wasn't cleaned and had no fresh towels. The room had a strong oder o cleaning materials which made it hard to sleep.

Good stay very clean

The staff didn’t clean room despite complaining many times. On last day they came to clean. The front desk staff were super slow and when asked if they could clean room they said they don’t know if they can. There are other places in the area which offer better rooms and price