Courtyard by Marriott Washington Dulles Airport Chantilly

Staff was not helpful at all. After check in did not direct me to which elevator to use to reach my 2nd floor room. The first one I took it opened to a floor full of televisions and construction materials. I did not get off and went back to the front desk and ask why they did not direct me to the correct elevator. "Oh, sorry" was the only response. This was a young lady that checked me in so I am sure you can identify her. She is not an asset to your team.

This was my 1st stay at this location. I stay at a Marriott annually for a conference in NC. I loved the actual "courtyard", and every room having an outdoor patio area. The staff was awesome, a.m. & p.m. staff. The breakfast options were tasty and there were healthy options. All asks were granted. There is construction and renovation going on at the facility which affected the access entry points. Also since housekeeping is only every other day, things got a little icky. I specifically asked for a room wuth a bathtub but I couldn't enjoy it because it was dirty upon access. Thats really the only negative thing I have to say about my stay.

Very comfortable bed, easy to find, quick very nice place

We had a terrible stay at this hotel. my friends and I get there get there late and the front desk tells us that they don’t have our rooms because we “booked third party and now they’re fully booked. After some panicking, the front desk calls us back over saying that our rooms magically showed up. Note that we booked two suites with a king bed and double sofa. For 11 girls this was already going to be a tight squeeze but we were ready to make it work. However we get to the rooms and they’re regular rooms with two double beds which is significantly harder to fit six girls on. We make it work for the night because it’s late but a lot of the girls are uncomfortable and not able to sleep. The next day we ask to switch rooms. They tell us they can’t because they’re fully booked again. I ask that if any rooms open up that they give me a call. This was around 9:30 am. We then drive into the city — a 40 minute drive. And stay there for the day. Around 2 pm I give them a call again and ask if any rooms open up and they said no. I expressed that I was very annoyed with the situation. They call me again saying they have rooms. Great, but we’re going to be in the city until later. Is that a problem? They tell me no. A couple of hours later they call saying we need to be there in 15 minutes or we forfeit the rooms. I was shocked. If I had known there was a time limit I would have made an effort to get there but now we’re >40 minutes away. I ask for an hour and they say no. Terrible.

Under renovation, convenient location to Dulles

Na

Located in a business park. But very convenient to Dulles.

Great location, shuttle- very friendly staff

Convient to get to from the events we were in town for. Staff was extremely friendly and nice to my child. There is renovations happening which i didnt realize but will stay again.

Property was clean and comfortable. Also very quiet. I felt safe in the geographical area. Staff was pleasant. I'd stay again.

Overall excellent experience. Convenience to shopping and shops were walkable.

It was near our friend's home in Chantilly. No coffee in the lobby.

Really clean and quiet place

Very friendly staff

Excellent condition in facilities and room. Very clean and well kept

Front desk person had a bit of an attitude.....not a new Courtyard but room was nice.

The property was very clean/well kept! Check-in was terrible. We waited in line for at least 40 min. I paid $169 for a suite that contained a bed and a sofa bed and was given a regular room with just a bed! Our son had to sleep on the floor. Also the elevator was out so we had to walk up and was asked to helo one of the other guests upstairs. He was unwell. Expedia gave the hotel the incorrect reservation info. I want a full refund! Mrs. Crystal V. Spivey-Briggs

Thevroom was clean. The staff was friendly and helpful. I would stay here again.

Rooms had a smoke smelling like marijuana? When complaining to front desk was told no action could be taken & no other guest had complained. No one was even available to check it out. Family visiting for a family death w/children were extremely disappointed

We liked the idea of the balcony of it. We also thought the beds were very comfortable. Everything was clean spotless. The idea of also of having shampoo and conditioner and body wash was a good idea cause I forgot mine. What we didn't like was the water pressure in the shower. We all took showers not at the same time but we needed them after a long drive from Hagerstown Md due to traffic.