DoubleTree by Hilton Lubbock University Area

The bottom floor is very loud.

Hotel was beautiful however the ac in the room was not working well and making a loud noise all the last night at about 1am. Check out was difficult couldn’t find reservation when leaving. No warm cookies on any days 😞

Staff ar desk was EXCELLENT when interacting.

I would never recommend this Hotel to anyone! The amount of disrespect/unprofessional treatment we received by a Gentlemen at the front desk is beyond our disbelief. We will be contacting corporate offices at Doubletree/Hilton as well.

Brandon at reception was Really professional & human, one the best I've met, Thanks!

Upon arrival, I checked in at the front desk and was given room 406. I left to attend to work business. Four hours later, I came to my room, and the bathroom walls were ripped out, and all the bathroom components were inside the room. I received no call from the front desk or email. After notifying the front desk, I was told, " Sorry," and given a different room. I'd recommend notifying customers about leaks or services going to be done to their rooms. After this, my stay was okay, but a big let down as far as doubletree standards in my opinion.

I liked it alot

always clean and professional best place to stay for work around UNI

Staff was very friendly, rooms were nice and clean.

We love this hotel!

We were on the 2nd floor. When we stepped off the elevator the hall smell was so bad. It smelt of either dogs or dirty diapers. It was like that for the 2 days we were there.

Bathroom was filthy Under counter had old food, misc garbage; tub looked like it hadn’t been cleaned.

Staff was wonderful, hotel was clean and convenient to campus. Would definitely stay here again on our next visit to Lubbock.

It was overall great. Loved the pool area

Good location, close to campus.

They would not refund my full amount that paid then had to cancel because my wife broke her foot. So we never made the trip.

EVERYONE is so kind and friendly. Cleanliness was also top tier. We had a great experience!

Very friendly! Good area

Scott at the front desk was awesome, and funny. Very welcoming.

The interior of the hotel was beautiful and took me by surprise. The bar/restaurant area was very appealing and the staff was friendly and entertaining. The room was really nice and clean. Our conference room was great for our meeting and whoever brought in the morning coffee and snacks made a big impression on everyone attending. If the opportunity arises to go back we definitely would stay there again...