Extended Stay America Premier Suites Austin Austin Airport

I dealt with two employees, both were nice and helpful. The room was nice and clean. It reminded me of a dorm room, which I thought was fun. I didn’t hear any neighbors through any walls, even though I happened to run into a neighbor and could hear their tv pretty loudly when they opened their door. The fridge was very cold, which I really appreciated. The AC was strong. The shower had spectacular water pressure. Better than at home. The only negative was that my reservation was for a king bed, but we got a queen and we weren’t informed at all until we got to the room. We had unpacked before I noticed then had to go to the front desk to ask about this and they said the reservation only says they’d give a king bed if available basically. It wasn’t a terrible inconvenience, but we got charged for the king. When I asked if I’d be getting a partial refund since they gave us a queen, the night shift front desk guy said I’d have to ask the manager in the morning, but that he was a really cool guy lol I inquired about it in the morning and the manager quickly told us he could give us a partial refund that was much more than I was expecting so I was very happy about that. Also, we had to wait until the morning to ask for a late check-out, and they let us check out an hour late. There were some small inconveniences, but I really enjoyed my stay here. The staff was great, the location was great for my needs, it was right off the highway, and the room was great and clean!

Absolutely loved my stay here I have 0 complaints they are doing an amazing job

I thought that there was a real continental breakfast, instead it was a breakfast cereal grab and go. Other patrons had expressed the same disappointment. I think that that should be spelled out on the site to avoid confusion when travelers are on a fast paced travel plan.