Extended Stay America Suites Oakland Alameda Airport

We paid for a non smoking suit for 3 nights. The guy at the front desk tried to charge me a $100 cash deposit fee even though I paid and booked online. When we got there the room smelt like weed so bad. The toilet was clogged and would not flushed, we called the front desk multiple times and they said maintenance wouldn’t be there until Monday morning. They finally agreed after 2 nights to switch us to a different room. We bought a water from there vending machine and the machine took our money and didn’t give us our drink, we told the front desk and they just gave us a phone number to call, we called the number and the lady said there was nothing they could do since we paid with debt and hung up on us. We asked for extra pillows and blankets and they said they had no pillows. The customer service was terrible and they had no urgency or care for their guest.

It was ok. Check in experience could have been better.

Mmm I don’t like the extra deposit of 100 it wasn’t worth it going to this one. The other extended stay America suite in alameda is better.

Great staff

Great customer service and friendly staff

BREAKFAST NEED IMPROVED.

I have found a direct complaint with the hotel itself.

The complementary breakfast closed at 9 am... that is to early

Very outdated and lights didn’t work

Reliable.

Check in was very good. Toilet had pee on front outside of bowl. Breakfast was a package chocolate muffin and breakfast bar.

Needed a one night stay for an early flight out the next day. It is close to the airport but that is about all it has. The first room we were given was a smoking room. We switched to a non smoking room which was better but the carpet needs to be removed. Super old and dirty. Ripped next to tile in the bathroom. The entire night we were awake hearing the people above us jump and run around. Would not recommend this hotel.

I slipped in the bath tub and almost broke my leg and so, I think you should have bath tub mats to prevent things like this. My left leg is still bruised and sore from this fall.

Nice location

Close to family. Dirty. Sketchy. No accountability. House cleaners ok rooms for customers. They DO NOT take their job seriously. Training. Termination would be the best solution. It shouldn't take a customer 3 rooms before choosing a room that would be acceptable. Medication found in refrigerator. What do they do? Are they short handed? Are standards compromised and accepted by management. There are other places in the vicinity. They do not have this problem.

great service and clean room!

hotel was quiet and appeared safe/secure. however, it seemed virtually unstaffed to us. there was rarely ever anyone at the front desk, and we never heard housekeeping. the woman who checked us in was jittery and erratic and seemed to me like she was on something. the lobby also reeked of weed upon arrival, but that was the only time we smelled it. they offer “breakfast” but it’s only nutrigrain bars and prepackaged mini muffins. there was also a suspicious dark red stain outside of our door that didn’t bode well. no shampoo or conditioner so PLEASE plan to bring your own. no extra bedding for the pullout bed despite the fact that they knew we had multiple people booking the room. overall poor service and amenities, but the room was clean and we were able to stay our four nights here peacefully so it averages out into being just okay.

Not so good not AC or heating the windows didn’t close all the way so it was freezing. The night lady was helping but she couldn’t fix it and the manager seemed to always be gone. Room didn’t look like it had been cleaned they said they would move us to a different room but never did.

Prefect