Global Luxury Suites at Mountain View

Absolutely wonderful place to stay - except could never ever contact anyone by phone to help in any way. After a long delay they'd send an email and call (which I always missed due to flights so go voicemail) and if I replied to email immediately I'd still not get a response until too late. The Latch system (instead of keys, to enter every door and use elevators) did not work for my phone and no employees understood how it worked. I absolutely needed to have service which I did not inside of the elevator so an employee at the leasing office had to let me in so I could get service at the top floor . It took hours and hours of everyone's time. We were given late checkout as an apology, which I appreciated. (the leasing office people were really uncomfortable because it was not their rental situation, but helped as much as they could. We had just wandered in because we had the wrong address and thankfully they could access our floor in our building)

Always a pleasure to stay here

Good place for the price

Does not match picture on listing. No front desk; no one answers the customer support phone numbers. Not enough towels or blankets. This listing was inaccurate and very disappointing.

This property is nice, but everything is automated. During your stay you will never see a front desk person or any person that can assist. All communication/issues are communicated by phone and/or text. There are not physical keys to use. Instead there is a Latch app that you download and use to enter the parking garage, elevator and room/apartment, etc. It takes some time to get used to and not all of the entries & exits are listed logically. For our group, we all used one login and password, just FYI. Not sure we would stay here again, we realized how nice it is to have actual people to talk with at a typical hotel if you have an issue.

Garbage disposal did not work.subtle rumbling all day and night- off and in. Not sure if it was trucks outside, the elevator or garbage shire. Not noticeable with tv on, but noticeable at night. Electronic locks were confusing.

I've never been more appalled in my life. This was an expensive rental. I called as i was in the Uber to confirm information for checkin. I was asking to check in 30min early. Was told she would check and call me back...never called back. Went to the 49ers game then to the hotel and couldn't get into the building. Called every number available through the callbox and emails presented and could not get in touch with anyone for an hour as i stood out on the street with my luggage. Ultimately had to book another hotel as it was close to midnight and i needed somewhere to go. This was the second time having issues getting into the building and they refused to refund my stay. STEER CLEAR OF THIS PLACE!

We always stay here when in the area. Our only irritant was the latch app key system, always a pain, but once we got in we enjoyed it.

No spices. Limited cookware

The apartment is well sized, clean and comfortable and is well located in the centre of Silicon Valley. Unfortunately the apartment fronts onto the El Camino highway and is therefore really noisy between 7am and midnight. Fortunately it quietens down overnight so sleep is possible. In the evenings though it is difficult to hear the TV over the traffic noise. Initial access is difficult as there are two garages and 6 different lifts each access a limited number of apartments - the lifts don't indicate which apartments they service, so if you are unlucky you may have to go up and down 6 lifts before you find the right one. You also need to download an access app to secure entry, so if boy have arrived from overseas and you don't have cell coverage then you are in trouble. It took us two hours to gain access to the apartment and that was only via the assistance of some residents. There is secure underground garage parking which is great but access requires you to get out of the car use your app to access the control pad to then open the gate, regrettably by the time you get back to your car the gates have already started to close again - sometimes you can get in other times you have to repeat the process - if there are two of you then you can use your passenger to trigger the gate whilst you then drive through.

Cleaness!!

The property requires two apps to enter: the latch app and another one developed by the property. The instruction and code for the latch app never arrived - even after we contacted the property. My apartment uses latch and I have no issue receiving any related info except for this property. For the other app, there was always a "cannot connect to server" error message, preventing us to do anything. We ended up booking another hotel and since this payment was not refundable we basically wasted a few hundred dollars. Communication is way faster if you let Expedia customer service contact the property for you - we told the property about the check-in issue in the morning and there was no response until we contacted Expedia.

Clean and good location but no actual person to check in and the app that was provided few hours before your check in time was unreliable at times which was bit frustrating. Could not request extra towels since they did not have anyone on site.

Getting into the property was a nightmare. The Latch smartphone locks didn't work. Their system was down the first night and I waited 30 minutes for someone to call me back and manually enter me into the system. The elevators require the Latch app to work and the app requires wifi. Wifi doesn't work in parking garages, so I struggled the first 2 days with getting the elevators to work. Not worth the trouble.

I liked that it had washer and dryer in room.the room was very nice.

Room was ok. No onsite staff. All interaction was via phone or email. Communication was awful. Reply took hours. All communication took multiple contacts, never got the same answer, no one cared. Road noise was so excessive. Beds were crap. Electronic lock system never worked the first time and was excessively cumbersome. Minimal kitchen plates, cups. No supplies. Would not go back.

Agency didn’t work appropriately, they just didn’t give keys

One of the worst experiences but no one to blame because everything is done through two poorly set up apps. When we had stayed here a few years ago, it was not that simple, either, but at least there was a key waiting for us to enter the room once we figured out how to park the car in the garage. We were pleased with our stay and the amenities and the double suite we booked. It was like living in an apartment. The full-size kitchen was convenient, and it felt like we were staying in a home vs a hotel. Unfortunately, I cannot review our current stay because we could not figure out how to even get through the gate to park the car. We could see our parking spot, but we had no idea how to get through the gate. The internet was a Catch 22 as we could not access the instructions without walking out of the garage, yet we needed the internet connection to attempt to open the gate using their new latch system. It was a comedy of errors! Additionally, we did not know that picking up a key was no longer required. They should update this information and not send it as an attachment via email. We assumed the entire time that we would be picking up a key once we figured out the gate. Nobody picked up the so-called 24-hour help line. By this time, it was close to midnight. Exhausted to the bone, we left and went to another hotel. Global refuses to refund us for this farce!

The communication and management were terrible. I was locked out 9pm in the night and no one is in front desk. I couldn't get into the property. I called service hotline, was told someone is coming to help me, nobody showed up. I was stay outside of the hotel for one and half hour. It was cold and horrible experience. service needs some serious improvement.

Excellent place. Convenient location. Will used again. Mattress little bit too hard for my likeness. Overall, highly recommended