Great Wolf Lodge Cincinnati/Mason

We enjoyed our stay. I loved how convenient it was to check in and out.

amazing

When we first initially arrived, front desk personnel was very rude, there was issues with our check-in. Initially, it was a $30 fee for parking which was paid in the beginning, then I was charged another $30 fee for parking after checking out. Our room tub consistently became clogged. The pizza that came with the birthday package was terrible/burnt. The birthday cake that came with the birthday package seemed to be old. All in all for the experience…….the kids enjoyed it very much.

The staff is always nice every time I come, but I hated the location of my room. I was stuck back in a corner where delivery trucks and workers came all hours of the day and night and the parking was atrocious. I have a hard time getting in and out of my car and every time I tried to go in or out I had to get out of the car to make the bracelet work on the parking kiosk... That was a nightmare, but other than that, everything was good ... all in all I still can't get over the location in my room. I was very disappointed.

Horrible customer service. We had a room that sleeps 6. Originally booked for 3 not knowing which kids could go. Get there and had more than 3 and they wanted to charge $60 per person for the water park. Room literally says up to 6. That is ridiculous. And the front desk people were extremely rude. The whole place is run down. Used to go multiple times a year. It was great. Now the rooms just feel dirty and run down. The gift store looks like a thrift shop. The whole visit was just cringe.

water park is awesome.

Everything was Great

Very clean

Great value for the price, overall good food and experience

The front desk lady was extremely nice and helpful. Easy check in, room was ready when we got there. Tons of things to do!

Staffs always very friendly.

So this place doesnt take cash.. they do have a machine

Good place for kids.

My kids like indoor water park somuch!

I like how the staff was sweet and everyone was friendly

It was an amazing experience for me and my family

Had a great stay and water park was wonderful

Great Wolf Lodge is a great place for kids and adults to have fun. It has a lot of activities for the whkle family. Friendly staff, dining and the hotel rooms are really nice too.

Love how kids get to still swim and do water slides when it's too cold outside but for how much you pay for one night is way too overrated. Regular hotels you at least get soap,toothpaste and all the hygiene supplies you need in the rooms. Pay twice the price at the great Wolf Lodge and don't get any supplies but coffee.. the water park area closes too early as well for paying as much as you do, should at least be available till 10pm like other hotel pool areas. Fun experience for the kids once in a great while, but not worth the money at all to go more than once a year if that.

My wife and I, and our three grandchildren (ages 10, 8, & 4) stayed overnight Sunday into Monday. As with everything these days, prices have increased. GWL now charges for parking ($15) along with extra fees for most anything you want to do on the property in addition to the waterpark. Kiosks in the lobby, to expedite check in, weren’t very user friendly, and ultimately caused me to wait in another line to check in at the main desk. We went to bed at 10:00 Sunday night, anticipating an early start to our last day of fun. Although quiet time (hibernation time as they call it) is from 11pm to 7 am, our “neighbors” didn’t see the need to respect others and allowed their children to run, jump, scream, and slam doors. After about 35 minutes of this I contacted the front desk who assured me that security would handle the noise problem. Another 10 minutes went by and still no results so I got out of bed, went to the neighbors room, politely knocked on their door, and explained the noise issues. Another 10 minutes passed and the noise continued. Another text message was sent to the front desk and again I was assured that security would resolve the noise problem. A short time later I received a knock at my door and was met by two security personnel advising me not to go to the room where the noise was coming from but rather allow security to handle the situation. At 11:25 pm my third and final text was sent because of the continuing noise! This is unacceptable!