Hampton Inn and Suites Atlanta/Duluth/Gwinnett County

We had reserved a suite at Hampton Inn & Suites Atlanta/Duluth/Gwinnett County, 1725 Pineland Rd, Duluth, GA 30096, with two queen beds, a sofa bed, and a kitchen — essential for our family of three (my wife, our 12-year-old daughter, and myself) for an eight-day stay. Upon arrival on Saturday evening, the front desk informed us that our reserved room was “unavailable” due to a broken air conditioner and attempted to downgrade us. I insisted on having a kitchen, so they offered a king bed with a sofa bed and kitchen, saying they could not guarantee when (or if) we would get our original room. The next morning, another staff member told me we might be able to switch that evening. We returned from our day’s activities only to be told — again — that the room was unavailable. This time, after calling Expedia to intervene, the hotel promised we could switch on Monday at 11:00 a.m. When Monday came, we were told to vacate our room and leave our luggage at the desk until evening, even though we had specifically waited until 11:00 a.m. to make the change. I was extremely frustrated, as our schedule was again disrupted. Moments later, the front desk called to say we could move immediately — which we did, finally receiving the room we had booked from the start. This ordeal consumed another three days of our trip. There was no apology, no offer of compensation, and the entire process made it feel as though we had to fight simply to receive what we had already paid for.

The property was fine. We enjoyed our stay. They appear to be redecorating.

I like Hilton hotels.

It is great!

Fantastic! The entire staff was great from check in to breakfast and housekeeping. Everyone was super friendly and had a smile on their face

Good hotel to stay at. Good breakfast

Great location

No complaints . Microwave in snack room Broken

Had to change rooms 3 times before finally settling with one that would get me through the night.Staff was super disrespectful! Room had foul odor. Water didn’t get hot, only Luke warm. Super slow draining in sink and shower. Never again will I ever stay here again!!

Very clean, friendly, nice breakfast spread.

The only complaint I have is we were 5-7 minutes early for check in and the front area staff would not check us in until it was 3PM ON THE DOT. Not sure why 5 minutes before would've such a problem for her to check us in.??

Property needs updating, not up to normal Hampton Inn standards.

Lakeisha and the other staff were very helpful and respectful

The staff was very friendly and accommodating.

Everything went well with the exception of the last night. I experienced the entire day before my check out day with no A/C! They didn’t or couldn’t fixed until the day I checked out

It was just okay. The breakfast was a mess. I was eager to leave.

I am very disappointed to share my recent experience with Hampton. Upon arrival, it was immediately clear that the hotel was not up to standard in terms of cleanliness. The room had an unpleasant odor, and there was dirt and debris around the tub, and sink. Hair in the bathroom and on the bedding. Hoping for a resolution, I attempted to reach out to the staff, but unfortunately, they were unhelpful and ignored my concerns. Given the state of the room and the lack of assistance from the staff, I made the decision that I could not stay there. I would not recommend this hotel.

2nd stay due to working in the area and beyond words. Showed up at 8:00am the following morning of our 4 day paid stay....to be met with attitude and rejection. Apparently they double booked my room and wanted to hold.my first night fee with no other rooms available! Ive ywt to receive.my refund amd will never stay there based on customer service alone.

Rooms were very dirty ( roaches, mice, ants). Staffs were rude and unprofessional. No room service (limited towels provided even when asked for more). They did not return our deposit.

This hotel was a great spot for my family vacation. The pool was clean the hotel was clean the refrigerator was clean. I'm definitely staying here agaim