Holiday Inn Express & Suites ABILENE MALL SOUTH by IHG, an IHG Hotel

exceptional staff

Staff was extremely friendly. The employee that greated me asked if I was there on business, when I explained the nature of my stay she asked if I would be leaving before the complimentary breakfast started at 7am, and when I responed yes tobmy suprise she advised she would make sure coffee/pastries would be out at 6am before I left. Sure enough when I went downstairs to leave there was fresh coffee and cinnamon rolls!! It truly is the little things- 5 stars for me!

Staff was friendly and accommodating. Before and during check in, I specifically had asked if the pool was open. I was told that it was. The pool was open, but it was filthy. I do understand that a lot of dust and dirt had been present before our arrival, but it was very bad. I even tried to clean it, but to no avail. Nobody even apologized. There was a maintenance person at the hotel pool in day 2, but did not stay. Everything from the pool standpoint was a mess and mismanaged. The pool pump house was in complete disarray. I know this because the door to it was left wide open, creating more of a danger. It was really i excusable. And I don’t ever complain. Plus the bird crap everywhere is a huge health hazard.. it did not appear that anyone had attempted to clean it iff the pool deck. My wife and I were in town for only a couple of days, but I did expect better than what we found, Especially from a World leader in the hotel industry. Thanks for listening..

We got there late to discover our tub was stopped up. They said they would switch us rooms. They waited until shift change. It took them over 2 hours and well after midnight to get us our new room so we could move everything. We have stayed here before and the people were very nice. This time they were rude.

The staff was friendly and helpful and there are several dining options within walking distance of the hotel.

Na

It was okay. I would probably stay again for the location.

Customer service was amazing. They're was urine on the toilet lid and the base of the toilet. I have photos but not sure how to upload them on this site.

Check in was quick and easy. Front desk clerks were friendly and welcoming. The room was clean and comfortable. Will stay again. Thanks.

My second stay there and it was totally awesome, the staff was so amazing and I would recommend to my family and friends.

Room had feces left in and on toilet when we arrived/maintenance never showed/ staff rude when asked to fix problems/ balcony door in “ corrected” room didn’t open. Phones in both rooms didn’t work. Doors slam when guests leave rooms. SLAM. Asked for discount due to issue NOPE

Just fine

building

From check in till we left, it was great. The room was clean and the bathroom was also clean. Will stay again.

the property and the staff were all great. the breakfast, not so much. no hash browns and the bacon was xtra crisp, i should call it burnt. we planned our travel to be checked in by kickoff of sunday night foootball only to find they don't get nbc. it is a free, over the air broadcast, stick an antenna on the roof. it never crossed my mind that i should ask if they had nbc on tv.

Bed sheets and covers had stains and hair on it.

All in all good

Friendly staff and good room.

Some things in the room not as clean. Light fixtures rusty carpet dirtier than the norm. Didn't have that clean feel

Excellent room