Holiday Inn Express & Suites CHICAGO SOUTH LANSING by IHG, an IHG Hotel

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Uppn arrival the front desk staff was not aware of our need for.a crib/pack n play and stated that they usual charge for its use even though it was confirmed by the property that it would be avaliable for use with no talk of additional charges. She was a bit rude. Overall the stay was nice, baby enjoyed the heated pool even though there are no pool towels which would have been nice and the room was only equipped with 2 sets of towels so something to consider. Breakfast options were nice, warm and mostly kept stocked for the 3.5 hour window. Television got most channels as the ones missing seem to be due to possibly satellite issues. Be forewarned the ceilings are thin and you can hear all steps folks are taking. Location is off a busy major thoroughfare so sounds of traffic are present and you may wait to make a turn a bit. There are lots of food locations close and a walmart as well.

The breakfast could be improved.

The service was a little backed up so I did have to wait a while, but the front desk went out of the way to ensure I was able to check-in early which was great because I came in from out of state. The room was spacious and clean. The only issue we had with the room was a shortage on towels and I don't quite understand why that is even a thing, especially in the summertime! The breakfasts options were decent but the stock was low, no milk for cereal. The only fruit was red apples...

Everything about the stay was great

Everything was great except the last day at 8:30am items needed to be refilled on the breakfast bar — orange juice, potatoes, pancake batter, coffee lids, muffins.

Good freindly staff and clean facility. Pool was in good shape.

It was really clean and the staff was very helpful

This was a two night stay... Beds were very comfortable. Clean sheets and towels every day, so that was nice.

The propertyvis good to stay.

Everyone was super nice! The folks doing the housekeeping were top notch!! And the lady who did the breakfast took good care of me!!! My only issue was a fellow visitor who decided to smoke in a non-smoking facility and it got into my room. The lady at the front desk during the shift left me hanging and never responded about the fan she was suppose to find for me. However, the next day the people at the front desk were really nice and apologized for the lack of communication. Overall, I would stay here again!

Very nice and lovely place

Nice area to gather with friends/family. Pool nice but a little small.

Easy to find and adequate parking

Everything was good looking forward to staying at the same property in July

Cleanest, friendlier of staff.

The stuff was phenomenal…

Charged my card even though I canceled

Just an overall good stay & great convenience.

Great service and friendly. Rooms were clean.