Holiday Inn Express & Suites UNION GAP - YAKIMA AREA by IHG, an IHG Hotel

Everything was wonderful. I had to work in my room and it was easy and comfortable. Shout out to the great breakfast and cookies.

Conveniently located to the areas I needed to visit

I didn’t like that the ice machines.didn’t work. The pancakes machine made terrible cakes. And a couple of basic things that I forgot, the front desk didn’t have. Since my car had broken down I had no way of getting to a store. My wheelchair wasn’t able to take me due to the. Fact that there wasn’t any sidewalk and I was to afraid to travel in the busy main road. The only saving grace was that the staff was very helpful and friendly!

We extended our stay for another couple of days. Talked to Marissa ( general Manager ) and she expedited our reservations in a timely manner.

So I was very disappointed when I got to the hotel and was not allowed to check in early even though I had already drove 6 hours to get there and the front desk staff while I should say the front desk lady was very rude said that there was no available early check in until at least 3:00 cuz all the rooms are dirty and she was just very rude and so I set up my car in the parking lot for 6 hours until I was able to get a room which is very disheartening I once worked for IHG and I have never seen such rude service to anybody and I would never allow my front desk staff to talk to I guess even a member at that the way she did

There is ample parking despite being heavily booked and the late night desk staff is super nice/chill

All the staff are excellent the breakfast they had in the morning had a lot of variety and was very decent.

Very clean, great breakfast and super friendly staff!

I really had to think on this review for a few days. I almost said something to the front desk attendant at checkout, but he was so sweet and none of this was his fault, so I let it be. But how can you guys fix something if nothing is said?? So, here goes... My family and I stayed at this hotel last spring and it was wonderful. So I had the same expectations this time around. Unfortunately that wasn't the case for this one night stay. Upon walking in to our room, I could tell that it had just been mopped, but there were dirty foot prints all over the tiles. I chalked that up to it just being a quick mop job and didn't mind too much. But later on noticed it was very sticky also. Clearly, whoever mopped didn't take much care into cleaning the floor from the previous guest. The carpet was also pretty dirty too. Two of my kids had brand new white socks on. By the end of our stay, the bottom of their socks were almost black. I'm sorry, but that's disgusting. The bank of drawers available were all so broken we could barely open them to access the extra sheet for the sofa bed. The sofa bed mattress had tons of stains on it. Pretty gross. The blankets and sheets on both queen beds had hairs all over them and one of them had what looked like red lipstick smears in a few places. We slept on top of the covers and didn't use the pillows. It was not a very comfortable stay and we won't be back. Definitely not worth the $200 we spent on this stay.

Very clean. Friendly staff.

Enjoyed the stay.

loved it!

Staff very helpful and accommodating

Overwhelming smell of chemicals and unexplained construction-type noises

Room was not clean when we arrived, but it was late so we let it go. The next day we requested our room to be cleaned . We were gone all day not getting back till 10pm .even though we requested it on one came and cleaned our room or refreshed our towels.

Very sad. Carpets n floors were dirty and it smelled so strong of disinfectant we couldn’t stay in our room.

Friendly staff, good breakfast, and clean and well-maintained property. great for family

Great stay close to the airport. Limited Uber & Lyft early in the mornings.

Hotel and staff were very good.A bit out of the way. Thats good, in that it was very quiet....but it was away from any restaurants.

The hotel is very well maintained and the rooms are very nice. I especially love that they provide both firm and soft pillows - I usually have to bring my own pillow but I don't need to here. My only complaint is the breakfast wasn't great but everything else was a 10.