Howard Johnson by Wyndham Pigeon Forge

It was decent

If I could upload the photos I took of the room they gave me you would truly understand how horrible this site was. They did not check me out when I advised them I would not be staying at their hotel, they refuse to respond to Expedia about my refund. They charged my credit card a deposit even though I did not stay there. I am not going to have to take this up with my bank.

Pool was dirty and freezing, in door pool was cloudy and felt like a hot tub. I had to ask for towels and toilet paper, no breakfast other than granola bar. I cleaned my own room.

Rooms were big but old. Dirty. Missing many items

Overall it was a great stay. Met our needs for 2 days. Overall it was clean. Other then the couch in the room was stained up. And the pool was really cloudy and dirty. So we didn't go swimming.

The photos do not represent the current state of this location. Upon arrival we checked into the room to find the room nasty. What looked like dried blood on the lamp, visible hole worn into the mattress of the bed, nasty/mold on the ceiling and around the door of the room, and the room smelled off smoke. Offer another room but that room had a sewage smell. Requested to leave and be refunded. Staff onsite was poor and unwilling really to assist. They attempted to charge me for 1 night. They attempted to contact management, and they refused to speak with me, even when I requested. Staff wouldn't provide the manager's number. I had to contact their corporate team for assistance.

The outdoor pool was disgusting. Indoor pool was warm and good. Checked in to room and it had no wash cloths or working air conditioning. Told staff of ac issue and got moved to a different room. Second room had 1 normal towel and 3 scratchy pool towels. Still no wash cloth for bath. No hand towels, but the hand towel rack was also broken off the wall and under the sink. Room had coffee, but no coffee pot, iron holder but no iron. Main lamp had no shade. Site is listed as breakfast included. Went down for breakfast and it was coffee and granola bars. Another person in my group had transition strip from floor to tile held down with duct tape. Bathroom light held up by duct tape. Also only 1 towel in their room. The elevator was broken and the handicap ramp to the second floor had broken glass throughout. Will never stay here again.

Hotels.com should be ashamed to even offer this hotel. It’s absolutely disgusting! Book anywhere else but here! Housekeeping left a tongue ring in the bathroom that wasn’t ours! Only toilet paper was the toilet paper in sink- absolutely disgusting!

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Cockroach infested

This was the worst hotel I’ve ever stayed in. The bed sheets were so dirty and smelled the room had candy in the floor and roach traps behind every piece of furniture. The heated indoor pool is far from that it’s a small kiddie pool thats not heated and has bugs all on the bottom . The outdoor pool which is beside the dumpster where people smoked weed is yellow and is more like a kiddie pool as well. People stand outside their doors all the time making u feel uncomfortable . It’s more like an apartment complex . It’s nothing like the ad . We checked in at 3 am Friday night / Saturday mor and by 12 noon was out of there I want my money back it ruined our stay at the mts and will not be goin back there !

From the hotels.com picture it looks awesome BUT when you get there in person... Its a different story. There are stains ever where including the towels/cloths they give you to shower. The bed sheets were stained and ripped in places. The TV wouldnt even come on and looked like it was from 2008. The wall had stains and some holes. The entire bathroom smelt like weed as well as the ramp halls.

You get what pay for they’re not too bad

Bedbugs

I usually like staying here but it went down hill, swimming pool and elevator was out of service, sheets were stained..seems like they let guest stay there long term

Nasty place. Deteriorating building. Trash and dirt on walkways. Not enough towels for rooms. Lack of concern by staff. Floors were sticky and dirty in room. No coffee in room or in office. Poor condition overall

It was awful the air conditioner unit in the room was took apart it was a fire and safety hazard the beds had no linen on them we didn’t have no towels or wash clothes nothing in the bathroom at all tv didn’t work everything was a mess the front desk guy was rude and wouldn’t help he did move us down to another room after fighting with him and it was the same way but there was blankets and the air conditioner didn’t work

Nice staff loved.

I booked this room back in December 2024 for Spring Break. It was an incredible deal so I didn’t have high expectations, but the name H.J. By Wyndham I thought it wouldn’t be bad. Checked in, room was double booked, so got downgraded. Spent an hour getting a price difference refund. Light switch was broken so the main light was on all the time, toilet seat was broken. They only gave us 2 towels in the room and one face cloth. At the front desk the posted sign said breakfast was 8am to 10am. Went down at 830, no one was at the front desk and there was no continental breakfast. I found someone in the laundry room and asked her about it and she said she would call someone and I was able to ask her for more towels. We waited for 15-20 min and no one came. So no breakfast. No wifi. They said the pool was closed for renovations but I didn’t expect an outdoor pool to be open this early in the season. The workout room was closed. I did like that they didn’t have stairs but ramps to the second floor. We left a day early.

Beds were clean but the rest of the room was run down. Dirty fridge, bathroom door off the hinge. Elevator didn’t work, got put on third floor. Staff were friendly but not a great place.