InterContinental Hotels NEW YORK TIMES SQUARE by IHG, an IHG Hotel

Service was not the best

It was a great location.

The hotel room was nice and clean however, show didn't drain and food was left in the hallway from room service the entire time

The room was spacious. Loved the huge shower. Hotel is in a good location. Did not like that the refrigerator was full of items for sale. I would prefer a little space for my water bottle. I was surprised to receive a final bill for over $80 that was labeled as Amenities. The explanation given when I asked was that it was due to reserving with Expedia.

We stayed for two nights. The room was nice, the beds very comfortable. Service was great. The staff were all very pleasant and helpful. Little things: the little room refrigerator was totally taken up by the pay minibar, making it difficult to keep our water cold, etc. and we needed to seek the assistance of the staff twice because the television streaming app did not work for us as designed. Regardless, it was a very pleasant place to stay, and would recommend it.

Everything was great!

Everything was great!

Beds were very comfortable. Bathrooms were clean.

Lovely people and a beautiful property! Great location and impeccable staff! Thank you!

Good

Absolute perfection. Beautiful room, perfect location, attentive staff! Will be back!

Was fantastic, I highly recommend 😊

Great

Great spot if you want to see central Manhattan and time square or the central park. Highly recommended.

Staff was very helpfull.

Cleanness

Great stay!

Loved this hotel, very convenient location. Very clean and the staff was excellent. Never had to wait more than 30 seconds for an elevator.

The property was at very close proximity to Times Square. The parking too is available just across the street. Their Vallet service team is very prompt and will be quick to guide you. The concierge was helpful and guided us on the various points of interest nearby. Also their customer service team provided us details on the IHG's Ambassador programme and we were very happy to enrol for it.

I stayed at this property for four nights in April 2025. All of the staff I worked with were very pleasant and helpful. I splurged on a corner room so I could have a view of the busy streets and city. The first room I was assigned was on the 14th floor and had a less-than-exciting view. I arrived later in the evening, so there were no other rooms available, but they agreed to move me the next day. I was able to pack my bag and leave it in the room and go out and enjoy the day. When I returned, they moved me to a room on the 27th floor that had a spectacular view of 9th Avenue. I was very happy! They delivered my bag to the new room quickly, then also delivered a complimentary fruit plate for the trouble. The room was very comfortable and spacious. The hotel bar and restaurant, The Stinger, was a convenient place to meet with friends and had a good selection of food and drinks. This hotel is conveniently located in the theater district, in walking distance to most shows. It is surrounded by the vibrant Hell's Kitchen neighborhood, full of restaurants, bars and entertainment, and right across the street from Birdland jazz club.