MainStay Suites Chicago Schaumburg

I will never come back here again carpet is sticky can't walk barely on my foot.

We had only one set of towels for 2. I went to get the another towel but was told they don't give new towel without replace with dirty one.(I agued at front and finally he gave a one towel) I hope the hotel don't think I took towels from room. No hair dryer though.

Nice sized room with full kitchen area is clean and comfy

Place was very nice very quiet very clean

They had to downgrade my room from 1 queen bed and and pullout to just 1 queen bed for myself, my teenager daughter and my granddaughter. So we had to share a bed and by a childs air mattress so my granddaughter didn't have to sleep on the floor. We stayed for 8 nights. Our 6th night i had to keep the girls in the room because another guest a couple rooms down from us (on the 1st floor) was masterbating in front on his open window. Other than that our stay wasn't horrible. We were there for a nationals dance competition, so we weren't in our room much.

Friendly staff, decent room.

Nice

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All good willl stay again

Building was run down, room stuck in 90’s - bathroom door did not close…. My toddler kept going in the bathroom because a simple door wouldn’t shut. Place had sketchy people hanging around, definitely do not recommend for families or solo travel. Place has seen much better days, also no breakfast in this day and age even extended stay has basic breakfast.

When we arrived, we were told that the elevator to our third floor room was out of service, but would be fixed immediately. Seven days later and way too many trips up and down three flights, we learned that their promises were bold face lies. yesterday, a woman passed me on the stairs and complained that she’d been there for three weeks and it had not worked one day. So this is not a short term problem. Once we got to our room we had to have housekeeping come and vacuum because the carpet was still dirty. The phone didn’t work in the room so we let them know about that as well. They took the phone to fix it and of course never returned it. Yes, seven days without a phone in the room. This stay was disappointing to say the very least the front desk seemed like nice people unfortunately they didn’t follow through or just outright lied to us.

Great location, terrific price. Room was quiet, appreciated the space of staying in a suite. Attention to cleanliness could be improved.

The rooms we booked were so dirty and not properly cleaned and set up. The chairs were all stained and had a layer of dirt. The mattress under the bedsheets were awfully dirty and old.The floors were sticky the couch had a layer of pet hair all over it. The bathroom sink wouldn’t drain properly and the floors were also very dirty. I wouldn’t stay here again.

Furniture was in bad condition, couches ripped off table surfaces held up with duck tape , noisy bed , walls and carpet stains , Overall bad specially for being in the middle of Schaumburg.

When i paid online i was under the impression breakfast was included only to find out when we got there it wasnt. The room and whole hotel had a funky smell. The couch in the room was filled with gross stains. No ice machine. Someone in a room by us had a dog that barked all night. Absolutely terrible stay. Never going back again

Rico el cafe todo muy lindo

Everything was very nice.. the only thing that needs to be updated is the shower head. Besides that.. everything was amazing

Clean, and overall quit...but table was wiggling and outlets didnt work...overall enjoyed stay

Dear MainStay Suites Schaumburg Management, I am writing to formally express my deep disappointment regarding our recent stay at your hotel. The conditions we encountered were entirely unacceptable and, in several cases, unsafe. We believe a full or partial refund is warranted based on the following serious issues: Cleanliness and Room Condition: Dishes were left dirty in the dishwasher, including a pot with burnt food. The provided silverware was inadequate — for example, only one spoon was available. Stains were present on both the couch and mattress. The couch mattress was ripped, worn down, and uncomfortable, with exposed springs. A spare blanket was wadded up into a ball and appeared unsanitary. No fitted sheet was provided for the pull-out mattress. Safety and Security Issues: Side doors intended for keycard access were often unlocked or would not close properly, leaving the hotel accessible to anyone. We had to manually attempt to shut one door that would not latch securely. After a keycard malfunction, my husband was issued a new room key without any verification beyond stating our room number — a major security concern. These lapses in security made us feel extremely unsafe during our stay. Environmental Conditions: The hotel had a persistent unpleasant odor, suggesting poor cleaning and ventilation practices. We experienced a highly disruptive incident where another guest was screaming for over an hour, which required police intervention. This is the major issues.

I understand that this hotel allows dogs, however there was dog poop scattered all over. Some of it looked like it had been there for days. The trash can at the end of the hall had full trash bags sitting around it. The furniture in the room waa dirty and worn. The curtains were old and had stains on them. Not to mention they were hanging off the rods. I only had one fork. The kitchen sink didnt drain and the garbage disposal didnt work. There wasn't any dish soap. The ice maker in the freezer took just about my entire stay to make 2 cups of ice. If it were possible i would love to get a FULL refund. I have photos of everything that I have put in this message. Oh cant forget the piece of bread that was left in the cabinet. It was hard as a rock. Maybe a few weeks old.