Microtel Inn by Wyndham Athens

It was quite very low key spot

There was no one in the front office when I arrived. It was night time and after waiting 30 minutes, I called the police. The officer walked the ground for 10 minutes and ask me to wait outside. The staff on duty pulled up in a car not noticing me. Walked in like he had been there all night. This was scary for my a single mother traveling with kids.

Was nice

So check in was easy, after being in the car for 6 hours. Person at desk seemed nice. He adivsed us that the tv wasnt working(not a big deal, spent that extra time studying). The only thing we noticed is the hallway outside our room smelled strongly of urine. Also the bottom of the shower was really slippery(I slipped) but that would be solved with a non slip mat. Overall very convient location, it was clean in the room, and quiet.

The staff was very friendly. What I didn't like was the computer for guest would not let me connect to WiFi to use

Only one unsafe small roller chair to sit on. Initially two of the lights would not work.(bulb needed to be replaced), no place to hang clothes or store toiletries or hang towels or put luggage.only 2 towels issued initially. Towels too small. No level area for luggage cart and no break on the one cart available.first room offered could not be opened with card, so we were assigned a less convenient room further down the hall. Husband has limited mobility. Shower curtain in bathroom did not appear to be clean and had mildew on bottom. The tub was slippery and unsafe. The faucet in this particular bathroom(103) was installed too far back, so water would splash on top of basin and run down on the floor.Absolutely no space to put down toiletries, even your toothbrush(for two people). In bathroom not even one hook to hang your towel or clothes. The breakfast was very basic, there is not one chair or table for sitting. We took our coffee and muffins to the room, where there is also no place to sit, except on the bed and one roller chair. Bed pillows were too big and too hard. The bathroom door was out of line and was very hard to open and close.there were 0 amenities. AC was good and beds were comfortable. There was no guide for the tv available (I asked for one). I paid $320 for two nights which was far in excess of what it should have been for a motel of this poor quality. The outside looked fine. Having spent two nights there, we now understand why the place was largely empty.

My 91 year old grandmother had to walk up stairs and down a hall way because this place does not accommodate disables fully… The halls were hot no air conditioning… The halls smelled like weed, marijuana, cannabis,

Cold shower. They didn't care.

Clean and service was excellent

Great

Both my overall rand my service rating were based on one incident that REALLY bothered me. On morning of checkout, I received a phone survey asking if I was still at the hotel and, if so, gave me a list of times for me to indicate when we would be checking out. I selected 12 Noon for checkout, submitted my response went to sleep to rest for my drive. But at 11:08 I get a front desk agent knocking on the door, repeatedly, persistently, until I had to get up, get dressed and open the door. All for her to ask me if I was checking out and at what time! I was livid! I still am. What was the point? Does the front desk not have access to the info from the phone survey??? Can someone copy them on that spreadsheet? I only had a couple hours to get some solid sleep. Bags were packed so when my alarm went off at 11:40, we could be dressed and out the room in 15minutes or less. Why was there a need for your desk agent to wake me up and ask for information I had already provided you a couple hours earlier??? It threw off my sleep, threw off my plans, put me in a bad mood and I’ve had a headache all day since then. I’d already provided you with my checkout information. And if I’ve not gone past the checkout time, why are you knocking repeatedly on my door yelling “front desk”? It’s disruptive and rude and unnecessarily aggressive. Calling the room would have still woken us up unnecessarily, but at least I could’ve answered the phone while still in bed.

Property was clean and employees were great

J

The room had a weird odor that never went away and no fridge or microwave. The toilet seat was broken and barely attached. It was clean and easy parking. No one came to change out towels or clean during our 2 night stay. It was a busy weekend in Athens, next time I will pay a bit more for a better hotel, not worth the money!

We good

On our night 3 rooms would not open with the key cards one room had a beeping smoke alarm. Clerk did what he could but this stuff shouldn’t happen of our 4 motel nights in different cities this was the most expensive & worst experience. Also no elevator to 2 nd floor.

The hotel personnel are friendly, and accommodating, and show excellent customer service. The property is clean, well-lit, and in a safe. The rooms are clean, fresh, and spacious. This is my third stay at this location, and I have been quite satisfied with each stay. I will book here again.

basic amenities were missing like toiletries and towels. Shower hot water never came.

At first glance looks updated but room had broken outlet covers which left gapping hole in wall. Newer floor installed poorly and left a 1/2 open seem that is a trip hazard. Bathroom had a faucet which leaked onto the floor. Worst of all staff never addressed loud running and slamming doors right down the hall from front desk. For two hours this went on until I called.

The Window in our room fell completely out. I ask the attendant to come look at it in which he did. He tried putting the window back in and proceeded to tell me the reason it fell out was because the AC in our room was on and then proceeded to turn the thermostat up to 73 degrees and said that should fix it. As soon as the door shut as he left the window fell back out. I ask my wife to get him and when he returned I explained the lock mechanism was broken and that the window would need replaced or held in with tape. He did at this time change rooms for us but the the AC systems were awful and did not cool well. The floors sounded like a 200 year old house that creeked as you walked on them and the hot water was atrocious. Might as well took a cold shower the tubs by the way are way out dated. A lot of updating needs to happen to the location.