Quality Inn Elgin I-90

Clean and quiet

5 times I walked out of my room and 5 times my key card wouldn't work. I had to go down 5 times to keep having them reset my card

The room was very hot, never felt to cool & the bathroom towels towels very warn ou, pillows small & flat. Will never stay here again

Very nice and clean

Good!!

The hotel has seen better days. The air blowing out of the air conditioning unit in the room, smelled dirty, and musty. Carpets in the hallways were very dirty. There were stains all over the wall in our room from something spilled from a previous customer.

El inodoro no servia y no tuvimos servicio de baño durante la estancia. El recepcionista argumento que no tenia mas habitaciones disponibles y que no podia hacer nada

Toilet seat & lamp were broken! also we got first floor and window did not even have a lock so anyone can open from the outside!

found a bed bug

Very clean and respectful

When we arrived, all was fine, but when we went to bed in what could be more described as a Twin XL mattress and not a Queen, it was beyond uncomfortable. We tossed and turned all night. When we were trying to get ready, we realized there was ONE washcloth, which was filthy, and two towels. I booked the hotel for four people (two adults and two kids). When my husband went to the front desk to ask for towels, the clerk acted annoyed and told him that they were out of towels at the moment. Out of towels! At a hotel! She basically told us we had to wait until some were clean. Luckily, it didn't take very long. I am assuming there were already some that were clean, and the clerk hadn't been updated. Also, as I was getting into the shower, I noticed that the shower curtain rod was about to fall out of the wall (see picture). Since the rod was not secured, the curtain kept sliding down towards the center of the rod and popping open, and my clothes that were on the tank of the toilet got wet, as the shower water was bouncing off of me and spraying my clothes. I should have known by the condition of the office chair that they don't take great pride in appearances. I was supposed to stay at this hotel next weekend as well, but I have already canceled the reservation. Apparently, "quality" is only in the name of the hotel. If I could ask for a refund, I absolutely would.

This is a 2 star hotel so I’m not expecting pristine conditions. When we got to our room, it did smell like smoke but we asked to move and the new room smelled fresh and had no hint of smoke for the 5 nights we stayed. The housecleaning staff were very helpful and kind. The hot breakfast was good and convenient. It was a convenient location for us, with a gas station and restaurants close by. I would stay again.

Room had a musty odor and the bathroom smell I can't even describe, I had to hold my breath and cover my nose and mouth just to use the toilet. I never used the shower. The AC was kicking out a horrible musty smell every time it went on, I had to cover my nose with my pillow because of the bad air it was kicking out, I think the air filter needed to be changed or the unit cleaned. I slept about an hour then got up and left. Room was clean and bed was comfortable but the smells were horrible.

The hallway carpeting was dirty. While the room was clean, there was a persistent, musty odor. We think that it was from the air conditioning unit. It really looks like it needs a cleaning.

Air conditioner was atrocious

Room floors were dirty and warped

The bed was worn put and sank in the middle. The toilet paper hloder fell off the wall and a cracked loose tile in the floor. The blackout drapes did not cover edge of window and the parking lot light was coming in. I have stayed here mutiple timesand never had issuees, except when my room was next to the elevator.

The building and room I was in were renovated and nice. A bit understaffed in the morning, one person unable to keep up with breakfast demands. Otherwise a pleasant stay

It smelled bad. The shower was not clean. There was hair all over the shower. Took them over 30min to find me a room. Have no idea why. Beds and pillows feel like rocks. Overall horrible experience

Clean and safe. Would stay again. $50 security deposit instead of a $1 incidental is crazy though.