Residence Inn by Marriott New York Manhattan/Times Square

The staff /service was excellent! Nothing was too much to ask! that goes for all staff (at lobby, at breakfast area and cleaning staff). Room was comfortable. Location was excellent. Whilst breakfast was plentiful, it should have more choices. The only real negative was the elevators: They take a long time, forcing lots of guests to use the stairs!

This hotel was perfectly in the middle of many areas of interest. Many places to eat and shop.

Very nice. Let us check in early and kept bags safe while the family explored the city

Spacious room, clean and quite

excellent location in Manhattan, the staff was great.

Great location. Staff very helpful. Suit very clean and comfortable.

Fantastic property with attentive staff. Very close to Times Square and the Empire State Building, which I had a view of from my room.

Lovely hotel, staff were for the most part really nice and kind. Only problem we had was the wait for an elevator could take 20-30 minutes at busy times, it meant we had less time exploring the city on our last day as getting an elevator that was empty enough for us and our bags was near impossible and ate about and hour and a half from our morning.

Our stay at Residence Inn Times Square came about because the hotel where we had originally booked--the Blakely by Luxe Urban--had closed suddenly, no warning, four days before our trip to NYC so we were scrambling to find a similar accommodation for three people, which Expedia helped me do. We had a nice 34th floor room with a view of the Empire State Building with a king bed, pull-out couch, and kitchenette with large refrigerator. Very convenient for snacks, drinks, and leftovers. The space was a bit smaller than the previous place would have been, but it was clean, comfortable bed, very convenient to walk to the theater district and subway stations. Overall, we enjoyed out stay. The oddest thing, though, was when my adult daughter went down to the breakfast buffet, which was nothing fancy but quite adequate. She wanted to take a couple photos to show us what was available before we decided whether to come down and breakfast room staff sternly forbade her from taking pictures. They said "Copyright!" which was ...?? The next day while we were there I saw another woman try to take a photo of the buffet and the same thing happened. An employee jumped in and said "No pictures!" I intended to ask the desk clerk about this when we checked out, but forgot.

I come here regularly. Fantastic staff.

I would like the convenient and location. The room was clean and bed comfortable. The small kitchen was nice 😊

The property is very closed and convinience to most attractioms in NYC

Very outdated hotel

The staff is the best!

Great location. Staff was great. Was able to check in early and was able to leave our luggage when we checked out to come back and get later in the day.

Thank you so much for making my son’s first experience in NYC a great one. We thoroughly enjoyed our stay and your staff is top notch.

Great

Pretty good stay in midtown Manhattan. Hotel well located a stones throw from Bryant park, penn st, times sq and empire state. Breakfast good but gets very busy so we were lucky we had a jet lagged child and were there when it opened at 6.30 as by 7.15-7.30 was v busy. 2 lifts broke on our last day which caused a 30 min delay getting from 18th floor downstairs which with a 20 month old toddler was not ideal but staff were v apologetic. Worth making note though that with only 4 lifts, this is a potential issue again in the future. Room was a good size for central Manhattan.

All the shops were close by. Grand central station was only 2 blocks away

Lovely hotel. Very clean and the staff are extremely friendly. Great location. Close to Macy’s and Madison Square Garden.