Staybridge Suites DETROIT-UTICA by IHG, an IHG Hotel

Close to Optalis rehabilitation center where we are caring for family

The bathrooms are very run down with peeling paint and drywall. The furniture was so stained we had to cover it with towels and blankets. The living room furniture was sagging and uncomfortable. The hotel needs a serious update.

We stayed Thursday thru Wed. Our stay started off rocky but the hotel fixed it by getting us another room on Sunday. The night clerk could use more customer srvice training on how to handle room problems at check in. As mentioned she eventually got it, but it took some back and forth and involving 3rd party booking site. The hotel rooms are a good size, but worn down and needs alot of small repairs like door handles, knobs, cabinet doors, carpet could be replaced in some areas. There were no bugs...besides big spiders outside. The hotel breakfast and Ban (attendant)was awesome. Ban cuts fresh strawberries every morning. Front desk Stephan very helpful with things around town/detroit and Ad (Housekeeper from romania) so caring/talkative. All the guest were friendly and talkative.The location is not in detroit, but the drive in and out was fine. The location is near alot of restaurants and stores, which is very helpful with picky eaters. The outdoor pool was a great size at 5ft deep. Nice outdoor seating. The parking was not that great. The back/side parking lots are very very dark. Parking fills up very fast at night. Overall clean, safe and close location for your getaway. I would stay again. If your a colder temp person shairing room with others bring a extra blanket/heavier pj's b/c the temp is hard to fit everybodys needs.

It was clean and the employees there was very nice, even when I called and said I was going to be running behind check in hours they work things out and I was able to still check in with no issues..

I loved the spacious room with a separate bedroom and a full kitchen, the heated pool hot tub and grill area ! Best hot breakfast buffet ever! And free washers and dryers ! Amazing experience

The hotel was a little bit outdated in the rooms and the shower bars seem like they were gonna fall off. Love the two bedroom suite that I had. Breakfast was pretty decent no powdered eggs. Nothing spectacular but definitely good. Staff was excellent. The air unit was loud and the people above us were extremely noisy. Really like that the laundry facilities are free to guests. Would definitely stay here again.

Great

The breakfast and great service

Great

I wasn't happy with this hotel. It was quite dirty and did not meet up to the standards. The facility is quite worn down. I would not recommend this location to anyone.

The hotel was very dirty. We had to get a second room assigned because the first one was so bad. The second room we were given was also dirty, but better than the first.

It was clean and staff was friendly

Had a kitchen lots of room clean staff was friendly.

The toilet in our bathroom was too close to the door and the door hit the toilet when it opened and closed. Other than this, the room is an excellent condition and clean.

The hotel a little off the beaten path. My room was quiet.

Bfast bar.

Excellent hotel. Would like to see on the breakfast menu a variety of danish pastries and donuts from a authentic donut shop nearby

awesome

We picked this hotel because the photos looked nice, and it was the cheapest. The room was ok based on what I paid. The front desk staff were nice and friendly. The kitchen in the room is nice. Cons: The bed was way too soft and dips in like a hole when you lay in it. The bathroom has no fan and the shower is old. It was clean but because it's old it doesn't look nice or appealing. Breakfast in the morning was crowded at 7:30 am. The breakfast buffet space is too small for all the people trying to grab food. Food was not great. watery scrambled eggs, No bacon.

The room was clean, the breakfast was good, and the staff was very nice!