The Knoll Hotel Napa Valley Tapestry Collection by Hilton

Great experience. Highly recommended. Would definitely stay again!

Everything was good. The room was nice.

Wonderful stay!!

Poor Experience in Room 335 – Ant Infestation and No Response from Management I stayed at The Knoll Hotel Napa Valley from July 1 to July 4, 2025, in Room 335. While the hotel initially appeared pleasant, my experience was unfortunately marred by a serious cleanliness and service issue. On the evening of July 3rd, I discovered a large number of ants crawling around the room, including on the table and bathroom. It was clear this was not an isolated incident—this was a significant infestation, which made the room feel unsanitary and uncomfortable for the remainder of my stay. I immediately emailed the General Manager with details of the issue, including the room number and dates of my stay, and politely asked for the matter to be addressed. However, I received no response at all—no apology, no explanation, not even an acknowledgment of my message. I find this level of customer service unacceptable. When guests encounter problems, especially related to hygiene, they deserve a prompt and respectful response. The lack of accountability and follow-up made it clear that guest satisfaction is not a priority here. For a hotel positioned in the heart of Napa Valley, I expected much better—both in terms of room cleanliness and basic hospitality. I won’t be returning, and I would caution others to think twice before booking here unless the management makes serious improvements.

Nice place, bartender got a little crazy with shots, plug didn’t work by our bedside

Very nice rooms, breakfast.good location!

The staff at the counter was not friendly at all. The were acting like you work for them or they are making a favor to you for being there. That first night at 4 am there was a false fire alarm and the noise of that thing traumatized our 7 year old son. We didn’t get a not even a note explaining what happened not a discount not even a chocolate. You are paying 250$ per night and that staff treats you like you were in a Motel. That’s not the Hilton way and it’s a shame the people who works there don’t realize the damage they are doing to the brand. All the guests needed at least an email explaining what happened because you are there to relax and enjoy but suddenly you are in the middle of your sleep and then running at 4 am with no explanation at all and no staff telling you what was that about. Not planing to go there ever.

Conveniently located to everything. Friendly staff. Room was great

The property was nice. The only issue was the bathroom had ants all out and some in the bedroom and spiderwebs in the bedroom, but it was clean. It was in a good location in the front desk was really nice.

This hotel is amazing, and if I ever stay in Napa again I will only stay here. It’s extremely clean, very high end. Food is amazing, staff amazing. If I could I would give this hotel and staff 10 stars.

Clean and comfortable rooms.

Easy access to a local Mexican bakery and about a 5 min drive to downtown Napa. Easy to part bigger cars in their parking lot, room was clean, and hotel was quiet (which was a nice touch).

I did not have enough storage space for like drawers to unpack suit fot an extended stay, only a few hangers to hangup clothes. No coffee to offered guest other instant. DRAWERS ARE A MOST!! Other than that nice hotel and would stay again

Decent hotel. Service is slow

The vibes

Modern and new - lovely property and wonderful front desk staff.

Excellent

It was close to the main wine street

Water pressure in bathroom was too low, had to switch rooms

Was a nice hotel. Some concerns about the beds. They were extremely low. Also dont quite understand why we had to pay for parking. That seemed a bit much.