Hillside Luxury Phu Quoc Apartment

Room has utensils, microwave, fridge and induction stove for simple cooking. There’s a washing machine with laundry detergent and drying rack at the balcony. Everything is new and clean. Location is quiet and safe with security guard (non-English speaking though) at the lobby. Access to the room is by digital lock and physical key (my assigned room was in a building named "The Sea"). There’s a small convenience shop on the ground floor of the opposite building (named "The Hill") that sells some groceries and toiletries. Some negatives: No daily housekeeping so you’ll have to clear your own trash (dispose of them at the garbage room next to the elevator) Communications with the apartment staff is solely via Whatsapp prior to my arrival date (my emails were not answered - I had to send reminders for a response). There wasn’t any staff waiting at the building entrance when I arrived (taxi transfer was pre-arranged by the staff -250,000D from airport). Had to get help from the driver to contact the staff to meet me as otherwise I wouldn’t be able to find my way to the room and learn how to use some of the equipment. The staff who showed up doesn't speak English so translation app is absolutely essential. The check-in instruction is cumbersome & stressful. Little information was given in advance & vital room details were only sent by Whatsapp AFTER my flight touched down! Would have preferred to have ALL details at least a day BEFORE my check-in rather than be left clueless.