Luxury Hotel

Everything was great, and halong bay trip was also very great. I recommend !

place is somewhat hidden ,but is safe.very clean.staff was very friendly and helpfull in giving info as far as tours were concerned.. and helped in arranging tours. was picked up at hotels doors for all tours.Do recommend this hotel

Very nice & clean room. The staffs are friendly and helpful with tours. Great location in the Old Quarter, east walking distance to shops, restaurants & the nightmarket. Would totally recommend it!

We got a free upgrade to a family room because they had run out of the smaller rooms that we booked. The room was big and nice and comfortable, although the bathroom was a bit old and tired and needs updating (soap dispenser falling off the wall, and shower holder doesn't point the shower at you properly, so have to hold it). Still, not a bad place if you get a decent rate.

Stayed 3 nights, one room was very larger with a good bathroom, but the other room had a shower on the wall which wet the toilet etc when it was used.

Friendly staff and well run. we missed two of the three nights booked due to our visa but the hotel was obliging and let us stay three nights from arrival, which they did not have to do. We found multiple cockroaches in our room on the first night and the bathroom floods as there is no seal between the bath and the wall. We also found it odd the key must be given to reception when leaving the hotel at any time. Mixed experience but comfortable room.

It's no wonder that this hotel has had numerous Tripadvisor excellence awards, an incredible value hotel the price of a packet of cigarettes in most European countries. Central location, clean room, lift WIFI, friendly English speaking staff, and everything you could want. This was good, as others staying at this hotel will find out.

This is my second time staying at Luxury Hotel for the following reasons: 1) It is in a quiet neighborhood (located away from the main road); it's in a side street 2) customer service - the staff was very helpful and friendly; they speak english 3) the rooms are clean - room service everyday 4) amenities comes with good wi-fi; rooms also have a desk, cable tv, 5) room has a window with view (rooms are bright, unlike some hotels that you pay with same price that has no windows!!) 6) reasonable price for a nice spacious room 7) It is also conveniently located near many restaurants,convenience stores and shopping places ; near the cathedral

All was fine. Restaurant is two flights of stairs above the last floor of the elevator and not air conditioned. That and being situation at the end of a small alley are the only down sides.

The luxury hotel isn't luxury, but it's a good value for the money. I booked day-of and they set me up with a pick up from the airport (extra fee). My flight was delayed and I didn't land until after 1am, but there wasn't a problem still getting my ride and checking in, which was great of them as I was traveling alone and really just wanted to get to bed! They even upgraded me to their deluxe room, which was very spacious and clean. However, I was on the top floor and there sounded to be critters running around on top of my head (on the roof? Attic?). Again, the room was solid, but just worth noting.

It's a good hotel to stay in.. fro the price we paid, we are more than happy to leave a generous tip for the breakfast staff. However the noise from the hotel staff shouting between floors along the stairwell isn't good practice! It must be address by management. It's not an amusement park and excessive noise causes unpleasant ambience for paying guest. Secondly, anti-noise paddings should be fitted to their furniture to avoid transmission of noise between floors.. some guests drags chairs and tables across their rooms without considerations to people staying below. Other than that I would certainly return to the same hotel if I revisit Hanoi.

Very nice people and very helpful. Bed a little hard and small TV but ok.

Great staff working there, very helpful

The hotel is situatet in the old quarter but in a more quiet street/backstreet. So no noise of all the bars and the trouble of the known crazy old quarters. The welcome at the hotel is warm but also too much vendor like. Bevor seing the room we were asked if we wanted to book tickets for bus or visit. Its clear, its a service but first the room right? The room is spacious and well furnitured. The bed was confortable and the bath cleaned. The top roof breakfast is a nice change from the crouded streets. The room is "added" in a very cheap building way. Well the view is nice but it should be more of a build.room than a wooden/metal box. Luxury is something else. For the food itself, the choice is limited, not everything was available but what you get is good and made with love by the staff (1person) so bring some time with you. Staff is goodp, sometimes even too helpfull for my taste. Can get a bit noisi from reception if you get room nb 201. Good price/value Space for improvement on the luxury name. Stayed there 2 nights and were happy.

Excellent staff great room great price will stay there again

Okay stay, wouldn't necessarily recommend. Staff were fine barring one knob accosting us trying to sell his expensive tour when all we wanted was info on bus tickets and to go out! Probably can find somewhere similar priced in a better location with better rooms.

I am really sad when I saw the entrance. I am even sadder to see the room. I don't think is 3 stars hotel. Luckily I only book for one night. I book 3 rooms and out of the 3, only 1 is working well. The room was clean but not the blanket. Luckily one of the male staff help us to change one of the room but aircon also not strong. The male staff in the evening is more accomodative than the lady in the morning. The western breakfast is terrible. Very oily. Overall, better pay a little bit more to get something more comfortable than seeing the review which is not true at all.

great location, good staff, great view on the 7th floor. I even spilled motor oil all over a chair which would be an opportunity for a hotel to gouge someone but their damage charge was very reasonable to me.

Good hotel with friendly and helpful staff, good location for the old quarter of town.

Our stay at The Luxury Hotel was a very enjoyable and comfortable experience. The room was clean and provided everything we needed for a stay in Hanoi. The reception staff were great and check in was very smooth. They provided maps of the local area and pointed out key attractions and the best resteraunts to sample local food. Breakfast was cooked fresh for us each morning and we could choose from a number of dishes and drinks - the food was delicious!! Upon arrival at the hotel we spoke about booking a trip to Ha Long Bay with the hotal manager David - he ran us through the options and we booked a 3 day 2 night cruise trip around the bay. The trip was excellent and very reasonable for the level of service we received from the hotel and tour company. We paid the same price as was offered by the many booking agents around Hanoi but had door to door transfers included which was very welcome in such a busy city and added a very personal touch to the whole experience. Due to sudden changes in our trip itinerary we booked a further 2 nights at The Luxury Hotel after having to cancel another trip we had booked. The hotel staff were excellent and went beyond the call of duty in helping us reschedule flights and sort out airport transfers. We would've been lost without them!