Century Wharf by Urban Space

We booked 3 separate apartments for two nights. All three apartments unfortunately had issues. The first had a leak beneath the bathroom floor tiles and a shower that was constantly dripping. We called maintenance but this was not fixed during our stay. Apartment 2 had the entire front of the tub coming loose (photo attached). Unfortunately the worst by far was apartment 3 which had actual mold growing on the toilet seat when we arrived (picture attached). I will note that they did move us to another unit but this was certainly not the way to start a vacation. After all of these issues, it took over a month to receive a refund for one prepaid night which we had cancelled (well in advance of our stay mind you). We had been told that the refund would be issued as soon as we checked out - but after more than six emails asking for an update it was finally issued a month later - with a £15 service fee taken out. Overall the property is run down and dated. It has the feeling of a low budget college dorm. I would not recommend. I

It was not easy trying to figure out how to get to the upper part of Zurich house luckily the office was open at 5.15 pm Friday evening, the hot water was cold so I had to shower at family home, I called Office on Monday and was told to go in cupboard and switch the switch to on position then couldn’t figure out which building to put the keys in upon checking out. Not the Most convenient stay this time around.

Good location and under a 25min walk into the city centra. Roomy one bed apartment with good sized rooms throughout. Safe environment within a gated community with security on site. Affordable and secure parking. Room heating was too hot; controls not very responsive - please check! Also, bathroom towel rail though it carried a warming notice is far too hot!

The space was nice but we were not given a fob to get around the complex. We got lucky getting in and out of the parking area and complex itself. We did eventually speak to the concierge office who contacted urban space for us so we could get one. The other issue we had was that there was very little heating in the flat. The wall panel for the heating in the main room was broken and the hall way heating unit would say it was turned up to 26 but the floor did not feel warm. We were told it was underfloor heating but to be honest it felt like no heating. Otherwise it was a nice place and good walking distance to the mermaid quary.

It was OK, but very disappointed. - Started with poor directions, Reception staff did not even know how to direct me to the room or parking, very run down interior - needs pait and update. Not even close to 4 Star I searched for. View is of the next building 50 ft away - not the river or cityscape. Balcony was covered in dirt and moss, not useable. We booked 2 nights and left after one night. Not a fun place to stay, dark industrial area. It's a place to stay if you really need a place.

My partner had a good stay in that were close to the city and had all the facilities that we needed. The downside was that we had paid for a permit to park in the car park. However, we were not given the permit on arrival. We called and were told someone would be in touch and drop it off the following day. No one was in touch. It wasn’t nice worrying whether we were going to get a parking ticket during our two day stay. Luckily this wasn’t the case.

I paid extra for a balcony, I got a ground floor enclosed patio. overlooking rubbish. people walking past. no privacy. No heating in the bedroom, bath panel hanging off. The tiles in the bathroom floor were broken and lose. I cut my foot on the tiles. Bathroom door was very difficult to open as it rubs on the carpet, you need arm like Poppie to open and close the door. If you wanted to watch TV you needed to pull the settee forward by 6ft so you could see the TV(very small) and so the controls would work. Pulling the settee forward the legs fell of so I had to repair them. The mattress is cheap and uncomfortable you could feal every spring coil in the masteries, I even left this apartment early. Wouldn’t stay here. I would like some of my money back.

The location and check in are both as described and very convenient. The gated security seems somewhat senseless as the visitor gate is permanently open to the never ending ninja (clad in all black with no lighting and operating electrified bikes) delivery bike riders who zoom through the property. Main heating system did not function in master bedroom, toilet seat broken, swimming pool closed for two weeks which is a prominent advertised asset however booking agent was unaware. The door hinges have dropped on the balcony door allowing for wind noise on breezy evenings to whistle throughout. Dishwasher did not function as it was missing the start button and was not secured to the kitchen unit correctly so the entire thing rocks when you open the door. Oven needs a deep clean also. Tried to follow up with urban space team with zero success while staying there and chasing them for two weeks afterwards to follow up. Very disappointing communications follow up and ownership

We had a great stay. The only thing we found a little difficult was trying to find the building within the complex as there are so many. Otherwise parking was close by, good selection of shops and places to eat near by. It’s a very quiet area.

The apartment was very clean and tidy in a nice area. About 15 minutes walk from Cardiff Bay, and 20 minutes from the city. Half a mile from Cardiff Bay station with good train links to various places. We had couple of issues when we arrived but they were sorted out quickly by helpful staff. It was a shame we didn't have a view from the balcony but we were on the ground floor. More cutlery and crockery would be useful, especially as there is a dishwasher in the apartment ( two teaspoons is a bit limited.) Overall it was a pleasant stay

It’s an interesting property. I had a sixth-floor studio with balcony overlooking the river. It was well appointed, clean and comfortable. There was very little noise from neighbours, and none from outside. Pre-check-in communication, as well as checking in with the concierge, was great, but the ins and outs of navigating security and the layout of the place took a bit of getting used to. All in all, a positive experience.

Convenient to bay area, and center of town

I booked this trip for my partners birthday a short break in Cardiff to relax and what an amazing place easy to find, great communication a beautiful veiw from a private balcony of the river,parking is paid at £10 / day but left me feeling car was safe and secure and easy access to lifts , there are shops nearby and its not far to anywhere....a 10 minute walk to Cardiff bay or 20 minute walk to Cardiff city center......the kitchen had all the pots n pans youd need for a few days away cooking....i must add cos i read other reviews about communication....i had no issues contacted them few days befor we left from the booking email they sent initially ,all the details were in there all i should stress is make sure you contact them before the weekend as offices are closed on a weekend ...other than that what an amazing team and a fantastic apartment xxx

The apartment was good, however the curtains did not reach the sides so the light came in early in the bedroom area. The wardrobe was a little awkward to get to by pushing the bed out of the way. The sofa was very low.

Only negative was they turned up 50 minutes late to give us the key.

Great place location to stay and discovering Cardiff.

Had a couple of small problems which were rectified the next day. Comfortable bed and 2 seater sofa in the lounge. Excellent kitchen..

Lovely apartment. Very secure in a gated community. Close to the Bay and about a 20 mins easy walk to the city centre.

Great property really safe area. One of the flats we had didnt have a working tv and keylock on balcony came out the door (3nice) 82 prague was lovely a little dirty in bathroom (shower screen and bath had mould by tiles) and balcony was really dirty. Other than that the whole stay was lovely and have no other moans

Very quiet and safe environment. Communication about how to access the building was excellent. The only con is the TV, I would have appreciated a lot if the apartment had a smart TV so that i could access Netflix or other services during my stay. But for the rest it was excellent.