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Flight Insurance

Being away from home can invoke a certain kind of worry. That is why Traveloka presents these meticulously designed insurance plans that suit all your needs, relieving you from any unwelcome disruption throughout your trip. We want to ensure that you will be protected, from the day of your departure until the day of your return.

Find out about Travel Insurance on Traveloka

Plans & Benefits

Coverage

Terms & Conditions

How to Claim

FAQ

Contact

Plans & Benefits

Together with Chubb Insurance Vietnam Company Limited, we bring you Chubb Travel Protect. Designed to provide you with maximum protection during your trip, Chubb offers two types of flight insurance plans based on your flight route.

Domestic Plan
Customized for all flights flying within Vietnam.
International Plan
Customized for all international flights departing from Vietnam

Domestic

Benefit	One Way	Round Trip
1.Personal Accident Benefit
Personal Accident For Insured Person aged from 6 weeks to 85 years	VND 210,000,000	VND 210,000,000
2.Medical and Evacuation Expenses
Accidental Medical Reimbursement Reimbursement of medical expenses incurred due to accident only whilst traveling during the trip	-	VND 105,000,000
Emergency Medical Evacuation	-	up to VND 100,000,000
Chubb Assistance	-	Included
3.Travel Inconvenience Benefits
Flight Cancellation Reimbursement for the cost of the flight if the insured person has the Flight Cancelled due to Accident only whilst traveling during the Trip	Up to original flight cost	Up to original flight cost
Flight Delay Payment for every 4 hour period of delay from the original departure scheduled Flight	Up to VND 1.000.000 (VND200.000 per 4 hour delay period)	Up to VND 1.000.000 (VND200.000 per 4 hour delay period)
Baggage Delay Payment for every 8 hour period of baggage delay at the scheduled destination	Up to VND 1.600.000 (VND480.000 per 8 hour delay period)	Up to VND 1.600.000 (VND480.000 per 8 hour delay period)

International

Benefit	One Way	Round Trip
1.Personal Accident Benefit
Personal Accident For Insured Person aged from 6 weeks to 85 years	VND 210,000,000	VND 210,000,000
2.Medical and Evacuation Expenses
Accidental Medical Reimbursement Reimbursement of medical expenses incurred due to accident only whilst traveling during the trip	-	VND 105,000,000
Emergency Medical Evacuation	-	up to VND 100,000,000
Chubb Assistance	-	Included
3.Travel Inconvenience Benefits
Flight Cancellation Reimbursement for the cost of the flight if the insured person has the Flight Cancelled due to Accident only whilst traveling during the Trip	Up to original flight cost	Up to original flight cost
Flight Delay Payment for every 4 hour period of delay from the original departure scheduled Flight	Up to VND 1.000.000 (VND200.000 per 4 hour delay period)	Up to VND 1.000.000 (VND200.000 per 4 hour delay period)
Missed Connecting Flight	Up to VND 1.000.000 (VND200.000 per 8 hour)	Up to VND 1.000.000 (VND200.000 per 8 hour)
Baggage Delay Payment for every 8 hour period of baggage delay at the scheduled destination	Up to VND 1.600.000 (VND480.000 per 8 hour delay period)	Up to VND 1.600.000 (VND480.000 per 8 hour delay period)

The insurance terms and conditions are set out in Chubb Travel Protect Policy Wording.

What does Chubb Travel Protect cover?

Find your insurance coverage details below.

Personal Accident

If during your trip you sustain a bodily injury, which results in death and/or permanent disability within 180 days of the accident date, Chubb will pay the relevant benefits according to the table below.
Compensate only one item of loss which has the highest amount for any one accident.
Payment is not including any loss caused by or resulting from sickness.

Loss Events	Compensation Payable
Accidental Death	100%
Permanent Total Disability	100%
Total and Permanent Loss of Speech and Hearing	100%
Loss of Sight in Both Eyes	100%
Loss of Two Limbs	100%
Loss of One Limb	60%
Loss of Sight in One Eye	60%
Total and Permanent Loss of Lens of One Eye	60%
Total and Permanent Loss of Speech	50%
Total and Permanent Loss of Hearing in Both Ears	50%
Total and Permanent Loss of Hearing in One Ear	15%

Accidental Medical Reimbursement

Chubb shall reimburse the accidental medically necessary expenses incurred due to accident solely only whilst during the trip.
Also covers medical expenses incurred in Vietnam up to thirty (30) days upon return from the trip if you are confined to a hospital directly as a result of an accidental injury suffered overseas.
Does not cover:
- Expense incurred due to sickness;
- Charges in respect of special or private nursing;
- Cosmetic surgery, eyeglasses or hearing aids, and prescriptions;
- Dental treatment unless such treatment is caused by injury;
- Chiropractic and acupuncture;
- Organ transplantation;
- Any paid expenses covered under Emergency Medical Evacuation, Repatriation of Mortal Remains Coverage (if any).

Emergency Medical Evacuation

Valid for injury commencing while you are on the overseas trip and if it is judged medically appropriate by Chubb Assistance or its authorized representative, to evacuate you to another location for medical treatment or to move you back to Vietnam.
Does not cover:
- Expense incurred due to sickness;
- Expense incurred for transportation, accommodation or services provided by another party for which you are not liable to pay, or any expenses already included in the cost of the Trip;
- Expense for a service not approved and arranged by Chubb Assistance or its authorized representative, except waived by Chubb due to reasons beyond your control, during an emergency medical situation.

Flight Delay

Valid when your scheduled flight is delayed for at least four (4) consecutive hours due to inclement weather, equipment failure or strike or hijack (other than aircraft hijacking) or other industrial action.
Period of delay is calculated from the original scheduled departure time until the commencement of the first available alternative flight offered by airline.

Baggage Delay

Valid when your check-in baggage has been delayed, misdirected, or temporarily misplaced by the carrier after eight (8) consecutive hours.

Flight Cancellation

You will be reimbursed for any unused and non-refundable portion of the flight ticket if you are not able to take the scheduled flight due to one of the following events:

Your immediate family member(s) is/are passed away or hospitalized, which requires your presence and was not anticipated at the purchase date of flight ticket;
You are being hospitalized due to serious illnesses or bodily injury not anticipated at the purchase date of the flight ticket;
Serious damage to your vehicle within forty-eight (48) hours before first departure date;
Serious damage to your principal residence due to fire, flood, tornado, earthquake, hurricane or similar natural disaster requiring your presence on first departure date;
You are being kidnapped, detained, quarantined or subpoenaed to attend civil proceeding.

Missed Connecting Flight

Valid if you miss your confirmed onward connecting scheduled flight whilst a trip overseas due to the late arrival of your incoming confirmed connecting scheduled flight and no alternative onward transportation available within eight (8) consecutive hours after the actual arrival time of your incoming flight.
Chubb will only be liable to pay either flight delay or missed connecting flight for the same event.

Terms & Conditions

The terms and conditions of Chubb Travel Protect are as follows:

Valid for all nationalities.
Only valid for flights originating from Vietnam.
Insured Person must be at least 6 weeks age to 85 years old.
Insurance is non-refundable.
Coverage for flight cancellation is effective upon the issuance of the certificate of insurance or sixty (60) days prior departure date, whichever is the later, and terminates on commencement of the planned trip. For all other sections, insurance commences upon commencement of the trip.
Your coverage automatically ends on your arrival at the return destination of a round-trip, or at the destination of a one-way trip.
The amount of benefits paid to the Insured Person is fully dependent on the policy of the insurance vendors. Traveloka will not be held responsible for the amount paid to the Insured Person.
Claims should be submitted within 30 days after the date of occurrence. Any documents or evidence required by Chubb to verify the claim shall be provided by the Insured Person at his/her own expenses.
All insurance-related matters after purchase are solely between the Insured Person and Chubb Vietnam Company Limited.

Contact

If you have any inquiries, do not hesitate to contact Chubb Vietnam Company Limited.

Chubb Assistance | 24-hour Emergency Hotline
+84 (28) 3822 8779

Chubb Insurance Vietnam Company Limited
Saigon Finance Center
9 Dinh Tien Hoang Street, 8/F
Da Kao Ward, District 1, Ho Chi Minh City, Vietnam
Email: Travel.VN@chubb.com
Phone: +84 (28) 3910 7300
Monday to Friday: 8:30AM to 5:30PM

Frequently Asked Questions

Find the answers to your questions about Chubb Travel Protect here.

What is Chubb Travel Protect?
Chubb Travel Protect is a product from Chubb Insurance Vietnam Company Limited that is specially designed for Traveloka customers.

What is covered under the Chubb Travel Protect?
Please refer to Plans & Benefits.

How do I purchase Chubb Travel Protect?
You can purchase Chubb Travel Protect while you are booking your flights on https://www.traveloka.com/en-vn/ or Traveloka app.

I booked flights on Traveloka, but forgot to buy insurance. Can I add Chubb Travel Protect to my booking?
We’re sorry, but adding insurance to a completed booking is not possible.

I bought flight tickets with Chubb Travel Protect in Traveloka. How can I get the VAT invoice for Chubb Travel Protect?
If you need an invoice for Chubb Travel Protect, please provide the following information:

Insurance policy number
Premium amount
Full name, address, and tax code for the VAT invoice
VAT invoice recipient details (full name, address, telephone number)

and send them to Travel.VN@chubb.com within 72 hours of receiving the email confirming your insurance coverage.

Requests for VAT invoices will be fulfilled within two (2) business days after Chubb has verified the information provided. All requests will be delivered to the address provided. Chubb will not be responsible for fulfilling any invoice requests made after 72 hours has passed and/or no correspondence has been made.

Can I purchase Chubb Travel Protect if I am not a resident of Vietnam?
You can purchase Chubb Travel Protect even if you are not a Vietnamese and/or do not live in Vietnam as long as you are Traveloka customers who fly out of Vietnam.

Does Chubb Travel Protect enforce an age limit?
Yes, the passenger must be at least 6 weeks age to 85 years old to qualify for Chubb Travel Protect.

Can I purchase Chubb Travel Protect if I am traveling for more than 30 days?
All Return Plans for Chubb Travel Protect are valid up to 30 days from the departure date.

What shall I do if I encounter an accident abroad?
Please call Chubb Travel Protect's 24-hour Emergency Medical Service number: +84 (28) 3822-8779. It is important that you call this number for more details before you take any actions.

As for outpatient treatment (where applicable), please retain all original receipts and claim them upon your return to Vietnam.

I need to cancel my trip. Will I get a refund for my insurance?
We’re sorry, but Chubb Travel Protect is non-cancellable and non-refundable.

Can I amend my Chubb Travel Protect?
Chubb Travel Protect can be changed subject to airlines's regulations on flight change.

Am I required to carry any additional documents to prove my purchase when I am traveling?
Yes, you can print out your Chubb Travel Protect certificate from your insurance confirmation email to prove your purchase during your travelling period.

Where can I obtain the full terms and conditions of my Chubb Travel Protect?
The full terms and conditions of your Chubb Travel Protect can be found in policy wordings as follow:

When does my Chubb Travel Protect coverage begin?
Chubb Travel Protect plans commence when you check-in for your airline scheduled Flight. Flight cancellation commences 24 hours from the purchase date of the airline ticket.

How can I claim my outpatient accidental medical expenses under the Chubb Travel Protect program?
You will be reimbursed for your medical expenses incurred as a result of a covered event as stated in your respective Policy Wording.

If I need treatment for an illness during my trip, can I claim for medical, hospital or any other related expenses?
No, Chubb Travel Protect only covers you for accident-related medical expenses.

Does Chubb Travel Protect cover Sports and other similar activities?
No, Chubb Travel Protect does not cover sports and other similar activities. Please refer to the Policy Wording for more details.

Can I cancel my flight for any reasons and get a refund through my Flight Cancellation benefit?
The Flight Cancellation benefit is only applicable for the reasons stated in the Policy Wording. The reasons include unforeseen emergencies such as illness, injury or death involving you, your immediate family members and/or an immediate family member. Pre-existing Conditions are not covered.

Can I still buy Chubb Travel Protect if I have a Pre-existing Condition?
Yes, however, Chubb Travel Protect has exclusions on Pre-existing Conditions as stated in the Policy Wording.
Pre-existing Condition refers to injury, sickness, disease, illness or other medical conditions that would have caused an ordinarily prudent person to seek diagnosis, care or treatment or take of prescribed drugs or medicine.

How can I differentiate the Chubb Travel Protect plan that I have purchased?
Your Chubb Travel Protect plan is based on your paid premium.

Chubb Travel Protect Domestic Plan (One-way)
Chubb Travel Protect Domestic Plan (Return)
Chubb Travel Protect International Plan (One-way)
Chubb Travel Protect International Plan (Return)

How do I file a claim?
Please refer to How to Claim.

How long does it take before my claims are processed?
Your claims will be processed within 7 days after you have submitted all the required documents.

What is the time limit for me to file a claim?
All claims must be submitted to Chubb Insurance Vietnam Company Limited within 30 days after the occurrence of the event together with the supporting documents.

How to Claim

Insurance claim can be submitted via online, as well as through email and posted mail. To submit your insurance claim, please follow the following steps.

Claim Submission via Online

Submit your claim online via https://www.chubbclaims.com/ace/vn-en/ within 30 days from the date of incident.
Complete the relevant sections and questions in the online form, and attach all the required supporting documents according to the instruction. Missing out details or documents will result in the need for clarification and thus will delay the assessment of your claim.
Your claims will be processed within five (5) working days after you have submitted all the required documents.

Claim Submission via Email or Posted Mail

Download a copy of claim form here. Your claim must be submitted within 30 days from the date of incident.
Collate and attach your proof of loss documentation. An outline of the required proof of loss documentation is below.
Your claim form and supporting documents may be submitted by email at TravelClaims.VN@chubb.com or via post to Chubb office.
Your claims will be processed within five (5) working after you have submitted all the required documents.

Required Documents for Claim Submission

Categories	Required Documents
General	Completed claim form Certificate of insurance Booking confirmation and itinerary
Personal Accident (Accidental Death)	Medical report/ bills Original medical specialist report (where applicable) Photograph of injury Original/ certified true copy of Police report of the accident Original death certificate Others (if required)
Personal Accident (Permanent Total Disablement, Loss of Limbs, Loss of Sight)	Medical report Medical practitioner’s statement Others (if required)
Accidental Medical Reimbursement	Original medical bills/ invoices Original medical report from the attending doctor Others (if required)
Emergency Medical Evacuation (accident only) Not applicable if Asia Assistance Network (M) Sdn Bhd has provided the services in regard to Medical Evacuation or Repatriation.	Original bill and receipts by ambulance operator/ hospital Original medical report from the treating doctor Others (if required)
Flight Delay	Boarding pass as proof of departure or return Letter from airline confirming the length and reasons of delay Copy of passport with immigration stamp Others (if required)
Baggage Delay	Boarding pass as proof of departure or return Written confirmation of length of delay from airline (property irregularity report) Copy of passport with immigration stamp Others (if required)
Flight Cancellation	Schedule of original trip and confirmation of travel agent/ airlines/ carriers on the breakdown of the portion of the original trip that was not utilized Physician's report/ death certificate (if related) Others (if required)
Missed Connecting Flight	Boarding pass as proof of departure or return Letter from airline confirming time of arrival and depart from misconnection point Copy of passport with immigration stamp Others (if required)

Should you need further information concerning your claim, please contact:

Chubb Insurance Vietnam Company Limited
Saigon Finance Center
9 Dinh Tien Hoang Street, 8/F
Da Kao Ward, District 1, Ho Chi Minh City, Vietnam
Email: TravelClaims.VN@chubb.com