Rental Cost

Rental Policy

Restrictions

Reschedule

Refund

Rental cost is determined by the pick-up/drop-off zone, route, and type of car.
Rental cost includes driver, fuel, toll, and parking fees.
Passengers are required to pay the extra cost that may result from changes in the pick-up or drop-off zone. Payment must be in cash, made directly to the KAHA staff or driver.
All prices are subject to change without prior notice.

Passengers traveling from the airport must show up max. 60 minutes (for domestic arrivals) or 90 minutes (for international arrivals) after the agreed pick-up time. Passengers are required to pay a late fee of Rp. 50,000 per hour if they exceed the pickup time limit.
Passengers traveling to the airport must show up max. 30 minutes after the agreed pick-up time. Otherwise, the booking will be canceled and cannot be refunded.
Luggage includes suitcases, backpacks (carriers), and cardboard boxes.
The standard baggage measurement for one item is 24 inches (43 x 23 x 63 cm). Strollers, wheelchairs, and folding bicycles, will be counted as two items.
All luggage must be placed in the third row of the vehicle and should not block the rear view. Carry-on bags or backpacks smaller than 60 liters can be placed in the front row of the vehicle.
Oversized luggage such as surfboards, non-folding bicycles, or sharp/hazardous objects that could cause damage are not permitted inside the vehicle.
The driver has the right to refuse passengers who bring luggage that does not comply with the above regulations.
For passengers who provide their valid flight numbers, KAHA guarantees extra waiting time in the case of flight delays. If your flight is delayed, please call KAHA at +6281318102345 before boarding to get further confirmation.

Passengers must follow the passenger and baggage limitation for the selected vehicle, as informed during booking.
Passengers are not allowed to smoke, as well as to carry substances with strong odors and/or dangerous items in the KAHA vehicle. Dangerous items included but not limited to sharp items, flammable substances, explosives, chemicals, dangerous materials, and illegal drugs.
Passengers are not allowed to drive the KAHA vehicle.
Passengers are not allowed to use the KAHA service for criminal or illegal activities.
Passengers are responsible for the consequences resulting from policy violations as mentioned above.

Reschedule can only be done at the latest 3 hours before pick-up time.
Your reschedule request is based on car availability.
Reschedule is free of charge. However, if there is a price difference on the rental fee between the old and new schedule, the price difference will be borned to the passenger.

To cancel your ticket and ask for a refund, call Traveloka Customer Service at 0804-1500-308 (Indonesia) / +65 6028 9771 (Singapore) / +60 39-2126-111 (Malaysia) / +66-2-118-5400 (Thailand) / 1900-6978 (Vietnam) / +63 2 8271 2719 (Philippines) / +61 7 3071 2228 (Australia).
Refund is available for cancellations made up to 3 hours before the agreed pick-up time.
Refund amount is 100% of the rental cost.
Refund amount will be returned via the payment method used during booking.

KAHA Terms & Conditions