Railway Transit System With Connecting Trains Only on Traveloka

How It Works

Questions & Answers

What is Connecting Trains?

Connecting Trains allow passengers to reach destinations that are not reachable by a single train route. These trains take passengers from their origin station to a transit station, and from the transit station to their final destination.

Connecting Trains also serve as an alternative when all direct train tickets to your destination are sold out.

How to book Connecting Trains?

Search your train

Start your search by filling in your origin and destination, date of travel, and number of passenger.

Find connecting trains

In the search results, look for trains marked as Connecting Trains. You will be able to see the route summary, which includes transit station(s).

Check the train details

See your train details to find out your transit station(s), transit duration, and what you need to do during transit.

Book connecting trains

Choose the best train for you and proceed to the booking form. Fill in your details as instructed and complete your payment.

What to do after booking Connecting Trains?

After your payment is confirmed, e-tickets will be issued for your Connecting Trains booking. E-tickets will be accessible from My Booking on Traveloka App and website, or from your email.

My Booking

At least two (2) e-tickets will be issued for your one-way trains--one for the first train from your origin to transit station, and one for the connecting train fron the transit station to your destination.

Email

Just like in My Booking, at least two (2) e-tickets will be attached in your email. So, if you book Connecting Trains for both your departure and return trips, you will receive at least four (4) e-tickets.

What to do on my trip with Connecting Trains?

There are several things you would need to do during your trip with Connecting Trains. To ensure a smooth train journey, please follow the steps below.

Check in for your first train at the origin station

Use your first e-ticket to print the boarding pass for your first train at the departure station. Once you have your boarding pass, you will be able to board your first train, which will take you to your transit station.

Hop off the train at the transit station

When your train stops at the transit station, hop off the train and make sure to bring all of your belongings with you. You will be using another train to continue your journey.

Check in for your connecting train

At the transit station, find the check-in counters and print the boarding pass for your connecting train using the second e-ticket.

Board the connecting train to your destination

Make sure to arrive at the platform at least 30 minutes before your connecting train’s departure. Next, please board the train and continue the journey to your destination.

What is a connecting train?

Connecting trains allow you to reach destinations which cannot be reached by a single train. These trains will take you from your origin station to your transit stations, and from the transit station to your destination.

Connecting trains can also serve as an alternative when all direct train tickets to your destination are sold out.

Can I change the preselected connecting train during booking?

Unfortunately, the train has been chosen by our system and is not changeable.

Why do connecting trains include long transit time?

We provide a long transit time to anticipate disruptions that could occur in your first train journey, such as delays or check-in problems. We want to make sure that you will be able to catch the next train.

I have booked a connecting train ticket for my trip. What should I do after arriving at the transit station?

You need to get off the train to check in for your next train and print the boarding pass for your connecting train. Please note that you will need to bring all your belongings and luggage with you to the next train.

When I travel with connecting train, do I need to change trains at the transit station?

Yes. You will be traveling with a different train when you continue your journey from the transit station. Therefore, at the transit station, you need to get off the first train with all your belongings and check in for your connecting train. Then, arrive at the platform at least 30 minutes before your connecting train’s departure to board your next train.

When I travel with connecting train, do I need to check in for my next train?

Yes, you need to check in and print the boarding pass for your next train.

Why do I get two different e-tickets when booking a connecting train?

When you book a connecting train, you will be traveling with two different trains. Therefore, you get two e-tickets under one booking ID.

Can I refund or reschedule my connecting train tickets?

Yes, you may request a refund or reschedule at any of PT KAI’s appointed stations up to 60 minutes before departure time. However, please note that KAI will charge you with a cancellation or reschedule fee of 25% of the original ticket fare.

When I travel with connecting trains, what happens if I miss my next train?

If you miss your connecting train, you will need to purchase a new ticket. PT KAI will provide a refund only if failure to board the connecting train is due to the initial train’s delay of more than three (3) hours.