To ensure the efficiency of COVID-19 prevention and control in Ho Chi Minh city and supporting people in searching and booking quarantine transportation easily, HCMC Department of Tourism has collaborated with Traveloka Vietnam to implement the program “Ho Chi Minh City Tourism joins hands to fight against COVID-19”.
With full information of vehicle types and prices displayed on Traveloka Xperience, it will be more convenient for people including F1 cases, COVID-19 cases completing treatment or isolation period, and foreign arrivals to select transportation, book and pay online. This project also helps tourism companies transform their business model in response to the new situation.
This includes the following cases:
Traveloka's transportation partners and their staff had been trained by the Ho Chi Minh City Center for Disease Control (HCDC) and planned quarantine transport services following the safety regulations on COVID-19 prevention and control of HCMC Departments of Health and Transport.
In particular, all companies offering quarantine transportation during the pandemic have to put the safety on their top priority with the following transport standards:
*If you are the passenger moving from your residence place or government quarantine facilities to self-quarantine hotels, you need to prepare the following necessary documents:
*If you have completed COVID-19 quarantine or treatment period and been ready to return to your place, you need to prepare and show "Quarantine completion confirmation" on the departure day to avoid unnecessary waiting.
Before picking you up, the driver will contact in advance and inform you the pick-up time and vehicle number.
During the transportation, the passenger, the driver and the accompanying persons must comply with the following regulations:
Yes, you can proceed on Traveloka app and website. You only need to choose the transportation service and the number of passengers, enter your personal information, and the pick-up/drop-off sites as requested.
The transportation supplier only accepts no more than 50% of vehicle occupancy. For example, a 7 seater car cannot transfer more than 03 passengers. All the riders must have the same medical condition or be family members/colleagues. The transportation supplier will not accept transit passengers, multi-drop-off transporting, or stopping along the road during the journey.
For lost luggage and personal items left behind on transportation vehicles, please contact Traveloka customer service via hotline 1900.6978 for quick assistance.
It depends on the cancellation, refund and reschedule policy of each transportation partner.
The Ministry of Health and the Government stipulate that the quarantine period that suits the current epidemic situation will be from 14 days (for all persons who need to be isolated). This is calculated from the date of last contact with a confirmed case or suspected case, or from the date of entry into Vietnam.
*Note: F1 persons who are being isolated at Centralized Isolation area who wish to switch to hotel quarantine need to have a negative first test result for SARS-CoV 2. Then, they can contact the isolation area management unit to carry out the procedure to transfer to the hotel quarantine. The next quarantine period only needs to cover the remaining days.
After the quarantine period, F1 can return home if they are healthy and have a negative result. They will receive a Quarantine Completion Confirmation issued by the People’s Committee of the ward where the quarantine facility is located. However, F1 still need to monitor their health status at home for another 14 days.
We would like to introduce Giúp tôi! This free app helps you connect and discuss directly with experts and doctors on medical, health, psychology, and other issues related to Covid-19.
In accordance with Section III, COVID-19 Prevention and Control Management Guide for persons requesting to enter Vietnam in Official Dispatch No. 3440/CV-BCD dated April 27, 2021, by the National Steering Committee for COVID-19 Prevention and Control, the people allowed entry into Vietnam include:
The transport service is open for the following cases:
Traveloka's service providers involved in quarantine transportation have all been thoroughly onboarded by the Ho Chi Minh City Center for Disease Control (HCDC), in accordance with the Safety Regulations to Prevent and Control COVID-19, issued by the Department of Health and the Department of Transport of Ho Chi Minh City.
Specifically, all units involved in transporting quarantined people always put safety first with the following standards:
*If you are using transport to move from Tan Son Nhat airport to the quarantined hotel, you need to prepare the following documents:
Before picking up passengers, the driver will contact you in advance, informing the pick-up time and vehicle number.
After arrival, guests will need to wait for the quarantine officer's instructions, use designated path and get on the quarantine vehicle that they have booked to move to the quarantine facility. Guests are required to wear full protective gears during the transportation process. Your luggage will be sprayed with disinfectant before reaching the facility.
While moving to the quarantine facility, passengers need to adhere to the following regulations:
You can book quarantine transportation service for your relatives on the Traveloka app and website. You just need to select the service provider, select the number of people using the transportation service, fill in your personal details and the pick up/drop off point.
When you have lost or forgotten luggage and personal items, please contact Traveloka customer service at 1900.6978 for timely assistance.
It is applied according to the cancellation or reschedule policy of each service provider.
In accordance with Official Letter No. 5599/BYT-MT dated July 14, 2021 of the Ministry of Health on reducing isolation time, piloting at- home quarantine for F1, managing and treating COVID-19 patients, the compulsory quarantine period for people entering Vietnam is 14 days from the date of entry (except for cases of quarantine according to other regulations of the National Steering Committee for COVID-19 Prevention and Control and the Ministry of Health). Upon entry, guests need to continue monitoring their health at home or place of residence for the next 14 days.
*Note: the quarantine period may be extended depending on the actual situation and the Government's regulations.
Necessary documents for check-in procedures include:
*In the case that the guest is fully vaccinated or has recovered from COVID-19, they need to prepare the following documents in English when checking in at the hotel:
*Note: The quarantined person must fully comply with the above regulations. The hotel refuses to serve if the quarantined person does not do so.
You will have to take 3 tests during the quarantine period, on the 1st, 7th and 14th day.
*Note: The number of tests may vary depending on the requirements of the health authorities.
At the end of your quarantine period, you will receive a certificate of completion and move to your residence by a designated vehicle. There you will continue the isolation at home or self-monitor for the next 14 days.