Terms and Condition

1. Traveloka Priority program is eligible for Traveloka registered users only.
2. Minimum app version of 3.102 is required to access the new Traveloka Priority program.
3. Users can only be registered to the Traveloka Priority program in one country.
4. Users are not allowed to switch the Traveloka Priority program country selection.
5. Traveloka Priority tier is determined or calculated based on completion of mission and/or the total Priority Stars owned by by users from an eligible transaction(s)
6. Referring to Article 5 above, (i) completion of mission means the completion of users to carry out certain tasks, such as registered as Traveloka Priority Program, completing a booking and etc, and (ii) Priority Stars means Priority Experience Points which is a unit that we use to count your Traveloka Priority progress.
7. Transaction(s) made outside the registered country (based on user country selection settings) will not be eligible for tier progression.
8. Traveloka Priority members will get rewards and perks in each tier, which can be used for transactions in Traveloka and/or partners as stated in each respective rewards/perks details.
9. Traveloka reserves all rights to change or adjust the perks of Traveloka Priority from time to time without prior notice.
10. Traveloka Priority rewards and perks are not transferable and convertible.
11. Referring to Article 10 above, any transfer and/or selling of rewards and/or perks from the user to any third party(ies), or vice versa, shall be considered as a negligence of this terms and conditions and Traveloka shall not be responsible or liable for any claims, demands, losses, or damages made, claimed, or suffered caused by user's negligence or wilful misconduct.
12. Each reward and/or perk has a different validity period and terms & conditions, by using the rewards or perks, users are deemed to have agreed with all the terms & conditions of the relevant reward and/or perk.
13. Some perks and/or rewards might only be available for a limited amount of time, unless stated otherwise.
14. Traveloka Priority tier is valid for a year and will be re-evaluated based on the total spending made for the past 12 months
15. Traveloka Priority tier evaluation will be conducted every 12 months after the user reaches a new tier.
16. Traveloka Priority tier will be downgraded if the total spending does not reach the minimum threshold during the tier evaluation.
17. Traveloka Priority members can only access their current tier’s perks and rewards. The previous tier’s perks and rewards will be inaccessible and will not be carried over to the next tier if the relevant Traveloka Priority member(s) upgraded to the next tier.
18. Traveloka Priority tier upgrade will be reflected for a maximum of 1 x 24 hours after the user meets the threshold and is eligible to move up to the next higher tier.
19. Traveloka reserves all rights to change or adjust the tier mechanism, including membership upgrade and downgrade, without prior notice.
20. Traveloka reserves the right to terminate, discontinue, or cancel the Traveloka Priority program at any time and in its sole discretion without prior notice.
21. Traveloka reserves the right to suspend any Traveloka Priority member if Traveloka determines in its sole discretion that a member has been indicated to have violated these Terms and Conditions