S.A Group Transport Terms & Conditions
Rental Cost
Rental Policy
Restrictions
Reschedule
Refund
- During booking, please ensure that you choose the appropriate pick-up time for your airport transfer.
- You are advised to arrive at the airport at least 3 hours prior to departure for international flights or 2 hours prior to departure for domestic flights. Timing your arrival at the airport according to this advisory will minimize the impact of risks such as traffic, route changes, or other delays.
- Please be informed that Traveloka is not liable for missed flights caused by inappropriate pickup times.
- Passengers must be at the chosen pick-up location on time.
- For passengers traveling to the airport, lateness is tolerated up to a maximum of 30 minutes after the chosen pick-up time. Otherwise, the booking will be automatically cancelled and cannot be refunded.
- Passengers traveling from the airport, lateness is tolerated for a maximum of 60 minutes (for domestic arrivals) or 90 minutes (for international arrivals) after the chosen pick-up time.
- Rental cost is determined by the pick-up/drop-off zone, route, and type of car.
- Rental cost includes driver, fuel, toll, and parking fees.
- The standard baggage measurement for one item is 24 inches (43 x 23 x 63 cm). This includes suitcases, backpacks (carriers), and cardboard boxes. Strollers, wheelchairs, and folding bicycles, will be counted as two items.
- All luggage must be placed in the third row of the vehicle and should not block the rear view. Carry-on bags or backpacks smaller than 60 liters can be placed in the front row of the vehicle.
- Oversized luggage (above standard measurement), such as surfboards, non-folding bicycles, or sharp/hazardous objects that could cause damage are not permitted inside the vehicle.
- Passengers must follow the passenger and baggage limitation for the selected vehicle, as informed during booking.
- The driver has the right to refuse passengers bringing luggage not fulfilling the above requirements.
- Passengers must pay the extra cost that may result from changes in the pick-up or drop-off zone. Payment must be in cash, made directly to the driver.
- All prices are subject to change without prior notice.
- Passengers traveling from the airport must contact the driver directly to meet at the pick-up location. Please see your Traveloka voucher for further instructions.
- Passengers can change their flight details or contact info by calling Traveloka Customer Service
- Make sure the phone number listed during booking is active, so the driver will be able to contact the passenger. Passengers may also provide their chat application contact (e.g KakaoTalk, WhatsApp or WeChat).
- For passengers traveling from the airport, your pick-up time will be based on your flight’s arrival time.
- Passengers traveling to the airport must show up max. 30 minutes after the agreed pick-up time. Otherwise, the passenger will have to pay an extra charge of KRW 15,000 per hour.
- If the passenger does not show up and cannot be contacted until 15 minutes after the 30-minute (to airport) or 1.5-hour (from airport) waiting time ends, the booking will be canceled and passengers cannot ask for a refund.
- Passengers who want to extend the waiting time must contact S.A Group at +82 1 04 622 1687 for further confirmation. Passengers will also have to pay an extra charge of KRW 15,000 per additional hour.
- For passengers who provide their valid flight numbers, S.A Group guarantees extra waiting time in the case of flight delays. If your flight is delayed, please call S.A Group at +8210-4622 1687 or Traveloka Customer Service at 0804-1500-308 (Indonesia) / +65 6028 9771 (Singapore) / +60 39-2126-111 (Malaysia) / +66-2-118-5400 (Thailand) / +84 28 3861 4699 (Vietnam) / +63 2 8271 2719 (Philippines) / +61 7 3071 2228 (Australia) before boarding to get further confirmation.
- Passengers carrying a lot of baggage or large-size baggage are advised to book a large-capacity vehicle for more comfort.
- If Hyundai Solati (15 seats) are sold out, S.A Group will replace it with 2 Hyundai Starex or KIA Carnival (12 seats/car).
- S.A Group will inform the passengers if there are any changes in pick-up time and location due to traffic conditions.
- Passengers must follow the passenger and baggage limitation for the selected vehicle, as informed during booking.
- Passengers are not allowed to smoke, as well as to carry substances with strong odors and/or dangerous items into the S.A Group vehicle. Dangerous items include but not limited to sharp items, flammable substances, explosives, chemicals, dangerous materials, and illegal drugs.
- Passengers are not allowed to drive the S.A Group vehicle.
- Passengers are not allowed to use the S.A Group service for criminal or illegal activities.
- Passengers are responsible for the consequences resulting from violations of the policy mentioned above.
- Reschedule can only be done at the latest 72 hours before pick-up time.
- Your reschedule request is based on car availability.
- Reschedule is free of charge. However, if there is a price difference on the rental fee between the old and new schedule, the price difference will be borned to the passenger.
- To cancel your ticket and ask for a refund, call Traveloka Customer Service at 0804-1500-308 (Indonesia) / +65 6028 9771 (Singapore) / +60 39-2126-111 (Malaysia) / +66-2-118-5400 (Thailand) / +84 28 3861 4699 (Vietnam) / +63 2 8271 2719 (Philippines) / +61 7 3071 2228 (Australia).
- Refund is available for cancellations made up to 72 hours before the agreed pick-up time.
- Refund amount is 100% of the rental cost.
- Refund amount will be returned via the payment method used during booking.
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Traveloka Vietnam Co., Ltd. Enterprise Reg.: 0313581779. An Phu Building, 117-119 Ly Chinh Thang, Ward 7, District 3, HCMC
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