1. Not in accordance with the itinerary.
2. Changing plans one day in advance, citing weather, when in fact, the boat was unavailable. Dishonest. If it was unavailable, they should have told us before booking. Another boat was available.
We willingly agreed to the agent's excuses because the time we had allocated, costs, etc., had already been spent.
3. Not receiving documentation.
4. Time was not well organized, and we didn't receive the amenities listed on the itinerary.
5. Agent's slow response.
6. Not being able to sleep on the boat due to weather.